“I am a bit conflicted on this review. On the one hand the staff were friendly and helpful like they always are. They allowed me to drop my car off early and pick it up late without any issues.
However having gone in for a MOT, I informed the receptionist that my power steering fluid was low and that it needed filling, but I wasn't sure which fluid it should take, so if they filled it during the testing and charge me I would be happy to pay.
When I picked the car up there was no charge, so there was me thinking it was another case of the staff going above and beyond, however when checking that night, the fluid was most definitely not filled up and was still in fact at a dangerously low level.
So should I now be thankful for passing my car without having to pay more? or should I be worried about what else they may have missed?
Either way, I have had years of great experience with them and will definitely take my car there again, the staff service make it worth it every time.”
“MOT carried out in good time, shame they gave me the wrong MOT certificate! To be fair though they recognised the error & sorted it straight away. Mistakes will happen, it's how it's dealt with that counts.”
“I booked my car in to have my air con. cleaned and regassed. Unfortunately the machine broke down that day. However, they called me when the machine was working again (the next day) and arrange a new appointment. My air con. was cleaned and regassed and gets so cold I don't need it on for long :-)
Good friendly service. I will probably get my brakes done there soon.”
“Friendly and professional people. Great experience. Only improvement area is -Online portal did not accept code and reception wasn't able to help with this.
-Should have gotten a call to say car is ready rather than me having to follow up.”
“Great service from reception, professional and efficient. It would be even more efficient if they could use the details already inputted online (submitted with payment) so that I didnt have to fill in the forms with the same details on arrival!”
“I had my car serviced (gold) and MOT. Overall the service I received was very good and staff are very friendly and helpful.
Two bad things I have to say is that I had to take my car back the next day due to them fitting a faulty spark plug.. But I took back and they replaced straight away.
Also they had removed my wheel trims and cut off the cable ties and hadn't replaced them. (The cable ties). This resulted in one of the wheel trims falling off which has resulted in me having to buy some more, when all they had to do is put on some more ties with isn't costly
Overall experience good”
“I am always sceptical when dealing with car mechanical outlets other than the main dealers, as the main dealers are up front over ripping you off, with their high prices. However I found that Mr Clutch gave a good and affordable service.”
