Edwards Estate Agents Reviews

Name: Edwards Estate Agents
Rating: 4.78

4.8 Rating 289 Reviews

97 %

of reviewers recommend Edwards Estate Agents

Company Reviews

Metrics

Info

4.8

Based on 289 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edwards Estate Agents:

Edwards is a multi award winning, family owned, independent estate agent based in Stratford-upon-Avon in the heart of Warwickshire. We are an experienced, innovative estate agent who’s aim is to help people move home whether it be selling or letting and we pride ourselves on our fresh, unique and transparent service that will help to make the move to your next home enjoyable and hassle free.

Our vision is to build an outstanding estate agents that constantly changes the rules on how an estate agents should operate in the best interests of our clients, so irrespective of the value of your home or investment, we won’t compromise on the time we spend with you.

Our values are at the core of our vision. They are passion, knowledge, understanding, enthusiasm and accessibility.

We offer a full service six days a week including free market appraisals and viewing appointments combined with the very latest technology to provide you with the ‘total moving experience’ you can expect from a progressive and innovative estate agents.

Visit Website

Phone:

01789 414222

Email:

info@movewithedwards.co.uk

Location:

1, Birmingham Road, Stratford-upon-Avon
CV37 0AA

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Edwards Estate Agents 5 star review on 8th December 2021

Mr B P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both the sales and the rental team were extremely efficient and proactive in finding me an investment property. Would definitely recommend them.”

Helpful Report

“The experience I had with selling my house through Edwards was positive at every step. The staff were excellent and made the journey as smooth as they possibly could. I had feedback from each viewing and frequent updates as to how the interest in the house was going. Once I sold I had regular updates from the sales progressor which kept me in the loop and was really reassuring. I would thoroughly recommend Edwards Estate agent to sell your property. Professional but also friendly staff.”

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“Edwards staff were helpful and on top of any problems we had with letting and selling”

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“I have rented a house from Edwards Estate Agents since December 2020. The service has been variable over the course of two and a half years but as of January 2023 has been excellent. I was impressed by Edwards initially having dealt with Sophie O'Callaghan and Becky Penny in 2020 and 2021. However, the service was poor in early 2022 as I had no contact to sort out admin relating to the property and other matters. Edwards' lettings department seemed disorganised in early 2022 as they lost all their lettings staff whilst maintaining staff like their valuations manager Natalie Davies who did something horrendously unprofessional with a client in November 2021 and lied in the resulting disciplinary in January 2022. On a positive note, I have been looked after by Sarah Dyke since January 2023 and the service has been excellent. Sarah has a proactive attitude to customer service so all matters relating to changes in contracts and maintenance are dealt with efficiently and in good time.”

Helpful Report

Thank you for taking the time to write a review, all feedback is appreciated. As a family run business, we pride ourselves on providing an excellent service and so, to hear your recent experience with our lettings team has been exceptional is fantastic. To address your comments regarding the poor service you received in 2022, we are sorry to hear that you felt our service levels at this time were below expectation. We are a small lettings team of three and at that time, Sarah who you have already mentioned, was working within the team and has done for the last six years. Unfortunately, we had one member of staff leave for a planned retirement and one leave for pastures new, which was disappointing but a normal occurrence for any business. We worked quickly to recruit two new members of experienced staff and as you have said yourself, our current team is doing a brilliant job. We were surprised in regard to your comments relating to Natalie Davies, as she has not worked for the company for some time. We hope to continue providing an excellent service moving forward.

“Great service throughout, very responsive and friendly. Happy with the service, thank you!”

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“A big thanks to the Team for their assistance with our house purchase Joanna Draper was outstanding and we never hesitated to contact her with any issues that arose She was always friendly ,helpful and efficient”

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“Very professional, impressed by how helpful the the team were! Many thanks!”

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“Was he on only fans because most of the country's are so what makes this any didn't.”

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“Cannot praise Edwards enough . Great service . Very helpful staff always ring back when they promise . !!”

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“We've used Edwards twice now and found them very good.”

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“They were wonderful, I would recommend them to anyone thinking of selling! So kind and helpful! I felt they really cared and did their very best to sell for me!”

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“Very good and personalized treatment. The purchase process was smooth and they answer all questions. Happy.”

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“Excellent personal service throughout. A very quick sale and helpful insights beyond that through to completion. We were very pleased to have chosen them.”

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“Efficient and keeps you up to date on progress”

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“Incredible service and a completely dedicated Agent. Jo was an absolute star and I could not recommend her or the team any more highly! Thank you again!”

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“Good response and friendly staff”

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“Have been with the lettings dept as an owner for 2 years now. Efficient and friendly. I know I can rely on the staff for help in any way. Takes all the worry out of lettings. Thank you”

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“I've dealt with Edwards both for renting and buying - and they've been great for both. The teams are friendly and very knowledagble and engaged, responding quickly and pro-active in solving problems. Would happily use again in the future.”

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“Very helpful staff who made me feel like they really cared about our situation. Would use again.”

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Edwards Estate Agents is rated 4.8 based on 289 reviews