Edwards Estate Agents Reviews

Name: Edwards Estate Agents
Rating: 4.77

4.8 Rating 286 Reviews

97 %

of reviewers recommend Edwards Estate Agents

Company Reviews

Metrics

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4.8

Based on 286 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edwards Estate Agents:

Edwards is a multi award winning, family owned, independent estate agent based in Stratford-upon-Avon in the heart of Warwickshire. We are an experienced, innovative estate agent who’s aim is to help people move home whether it be selling or letting and we pride ourselves on our fresh, unique and transparent service that will help to make the move to your next home enjoyable and hassle free.

Our vision is to build an outstanding estate agents that constantly changes the rules on how an estate agents should operate in the best interests of our clients, so irrespective of the value of your home or investment, we won’t compromise on the time we spend with you.

Our values are at the core of our vision. They are passion, knowledge, understanding, enthusiasm and accessibility.

We offer a full service six days a week including free market appraisals and viewing appointments combined with the very latest technology to provide you with the ‘total moving experience’ you can expect from a progressive and innovative estate agents.

Visit Website

Phone:

01789 414222

Email:

info@movewithedwards.co.uk

Location:

1, Birmingham Road, Stratford-upon-Avon
CV37 0AA

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Edwards Estate Agents 5 star review on 8th December 2021

Mr B P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Edwards were recommended to me and from the first visit and valuation right up until the exchange of my house I have been hugely impressed. Highly attentive staff, very personal service and I have felt in safe hands all the way. Mandy in particular who manages the after sales is brilliant. Overall, great Team, excellent customer service and would absolutely recommend to anyone - thank you to all at Edwards”

Helpful Report

“Having recently sold our home in Stratford upon Avon through Edwards Estate Agency, we are very happy to recommend them to other vendors. The staff were always polite, helpful and efficient and the service exemplary.”

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“I drove an hour to meet my wife at an arranged viewing at 11am and we arrived on time. The agent was at the property and ignored us for a while whilst we all stood outside of the property as she was talking on the phone. When she eventually finished her conversation she opened the key safe and there was no key. She said sorry we cannot view because there is no key. Very, very unprofessional and very frustrating. The agents blurb says 97% better than the rest this cannot be true from my experience today. I suggest anyone wanting to view a property marketed by this agent think carefully before travelling to a pre-arranged viewing as you may well have a wasted journey.”

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“Turned up at 11am for a viewing and the viewing lady extremely unprofessional. Found she did not have the key so we could not view the property. Totally unbelievable so unprofessional. I say think carefully before booking any viewing with this company as you may well have a completely wasted journey.”

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“Every member of the team have been totally brilliant. We’ve had a very stressful time and the team at Edwards have gone the extra mile at every turn of events. We were originally with an international estate agent but decided to move to Edwards after glowing recommendations. We were so glad we did. Edwards by comparison were super professional, kind, thoughtful and unfazed by anything including when be backed out of our first purchase. Mandy, Jo and Carly were all helpful and demonstrated great compassion. Mandy is their Sales Progressor and was amazing. I honestly cannot fault any of them. I have already recommended them many times.”

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“Edwards estate agents were a pleasure to deal with from start to finish. We dealt with all the sales team at one point or another and they were always helpful on the phone courteous in person and organised with viewings. They have the whole sales process in the current climate in control and work together like a well oiled machine. Once your sale is agreed the service doesn’t stop there, there is then a designated person to ensure the sale makes it through to completion as quickly as possible.”

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“The level of support provided by all agents throughout the sale process of my property was excellent and very much appreciated.”

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“Excellent efficient service. Have just bought via Edwards and would very likely sell using Edwards too.”

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“A very positive experience. We were always able to talk to someone when we phoned and they were proactive in keeping our sale moving towards completion. Natalie, Siobhan and Mandy were so great to deal with.”

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“Everyone was professional, helpful and friendly no question was considered to much . They made the sell of a family home very easy.”

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“Fantastic experience with Edwards Estate Agents, made the selling process very easy and listened to all my conerns!”

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“Helpful and informative throughout a complex purchase.”

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“Wonderful service great team highly motivated. Would definitely recommend”

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“I used Edwards to rent out my property and then four years later to sell it. I never received anything less than a highly professional and extremely friendly service from both the Lettings team and the Sales team. The lettings team resolved any issues the tenants raised, which was invaluable not being a Stratford resident myself and the Sales team kept me fully informed of progress at every step of the sale. I would highly recommend Edwards wishing to either let or sell their property.”

Helpful Report

“Edwards did a splendid job in marketing and selling my flat. I appreciated their regular communications, quick responses to queries (both by me and potential buyers), and for keeping my spirits up when a buyer at first couldn’t be found. Everyone was very friendly. I was particularly delighted with the extensive after-sales service (included in the fee), which involved dealing with queries by the buyer, the solicitors, and arranging for minor work to be done to the flat. This was not something which I had given any thought to when I opted for Edwards, assuming that it was simply about getting the sale. I recommend them highly.”

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“Kate, Mandy and Carly were all amazing throughout. Had a smooth quick sales process and have now completed today! No problems, very accommodating, would totally recommend :) Thank you so much for helping me buy my first home!”

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“We were very pleased overall with the whole sales experience. Our son introduced us to Edwards after they sold his house in Stratford with great efficiency. We then sold our family home in Stratford quite quickly before putting my Mothers house in Stratford on the market with them. This again sold quite quickly even though it was at the beginning of the pandemic. We own some flats in Stratford and use Edwards as our letting agents and again find them very efficient at finding the right tenants. We sold one of the flats just before Christmas and again it didn’t take Edwards long to find a buyer for that. We’re going to sell another one of the flats this spring and will definitely use Edwards again.”

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“The 'Best Estate Agency Award' is a little misleading. Most Estate Agents can apply and receive this, but to display the poster and promote themselves online, all they need to do is buy a licence for £1400 plus VAT. Whilst they will say it's not a purchased award, it quite clearly is. I think Natalie Davies the Valuations Manager needs to be more upfront about this when boasting of about this in her sales pitch. This put me off the agent as it is quite clearly dishonest.”

Helpful Report

Hi Anonymous, Whilst we often appreciate the feedback we really don’t appreciate being called dishonest especially by somebody who clearly hasn’t done any research but believes it to be acceptable to call our staff liars for no good reason. For the record, we did not/you can not buy a license or purchase this award as your claim. To save you time and to help fill in the blanks of your research here is a brief overview of how the awards are actually won NOT bought. Every Estate Agent who advertises on Rightmove (which is basically almost all of them) is automatically entered without any or payment being made. The Best agency guide in conjunction with Rightmove then analyses approximately 1 million properties that are listed on the site over a 6 month period. They focus on tracking the percentage of new instructions in their patch, whether the property actually sold or let in that time and whether it falls through. They gather this score together and only 2500 agents across the country get through to the next round. And just to make you aware as agents we are not told when this process starts it’s done behind the scenes, so it is impossible to have any influence over the results other than to perform every day. The top performing agents are then mystery shopped (again anonymously) and judged on professionalism, courteousness, listening understanding, knowledge, and responsiveness. Finally, they assess the company’s website and score it on quality of marketing, ease of interaction, expertise, how optimised it is for search engines, and its mobile responsiveness. It is not possible to apply/pay to receive an award in the Best Estate Agency Guide. All Estate Agents are judged in the same way against the same criteria Our awards were won/earned it fair and square by our excellent team and I don’t appreciate someone belittling our hard work especially when you are just plain wrong. The costs that you referred are reserved for the winners only to buy their branded marketing package. Should they wish to promote their success. Hopefully ‘anonymous’ you will now realise that this is a genuine award that has only been won through hard work and gives us the benchmark against other Estate Agents which will help the public be able to access the best agents in the area. So, we are extremely proud to be able to put our name to this accolade and we will continue to mention and promote our success. I only wish that you were brave enough to put your name on your review rather than hiding behind a keyboard! Perhaps you should think twice before putting harmful reviews online as they can be damaging to a family-run business, a business that doesn’t buy their success but work hard for it. Hopefully, this link will work to give you the full information of the award and the rigorous tests the company was judged on to achieve such an award https://bestestateagentguide.co.uk/about/rating-system/

“Unfortunately Edwards lacked the professionalism expected and a as a direct result I felt I had no option to move my house sale to another agent. My partner also pulled out of his house sale with them. It appears they are not regulated by the NAEA or ARLA. Had I known this I would have gone elsewhere.”

Helpful Report

Hi Sharon It's very disappointing to hear your review. We pride ourselves on our professionalism and do our utmost to provide exceptional service. As you will see from all our other reviews, we achieve this time and time again and so it is very frustrating when a negative review is left without us having the opportunity to address any issues beforehand. Firstly, to clarify, we are regulated by The Property Ombudsman. An agent is not required to register with all governing bodies. We are registered with The Property Ombudsman as this is the most well-known property regulatory service. Secondly, you refer to your partner withdrawing from his house sale. This is incorrect. Your partner was purchasing a property through us, which he withdrew from as ‘he had a change of heart’ and a change in personal circumstances. He has been registered with us for some time and is still registered with us as a potential buyer. At no time has he made us aware that he was or is unhappy with our service. In fact, I believe he recommended us to you as an agent to sell your property. In regards to the sale of your property, we had 10 viewings, 2 offers, and agreed a sale within a couple of weeks. We also achieved a sale price above your asking price. Unfortunately, following advice from their solicitor, the buyer withdrew their offer 2 weeks later. It is extremely frustrating for us all when a sale falls through, but, as evident in your partner withdrawing from his purchase, it does happen. We would have liked to have been given the opportunity of remarketing, but you decided to take the property to another agent. We understand that emotions can run high in these situations, however, we do not feel that we have acted unprofessionally. If you would like to discuss this in more detail then please let us know.

“Outstanding service from start to finish!”

Helpful Report

Edwards Estate Agents is rated 4.8 based on 286 reviews