Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.19

4.2 Rating 1,233 Reviews

82 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

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“Waste of time. First guy i dealt with was nice enough, said a price after reviewing photos. He then went quiet and stopped replying to emails. Emailed generic email to chase why it hadnt been listed and was told that it had dropped in valuation and was given a new lower number. Agreed to list and again heard nothing back. Emailed again to chase and was then emailed to say it had been listed. Achieved £1000 less than they said. Would avoid using this company, lure You in with their valuation and ‘miscalculate’ numerous times”

Helpful Report

Hi Daniel, Thanks for your review. Sorry that you had some issues with response times, we're unable to locate your record using the information provided here, so we would request that you send us further information to help us identify your sale. Motorway doesn't purchase your car directly, but markets to dealerships across the UK, taking a fee from the buyer. As such it is in our interests to maximise your offer. It sounds like your issue is related to your sales agent performance, so we would like to look into this. We have sent a you a private reply via reviews.io. Please respond with a unique identifier such as the reg, phone number, or email you used to submit your valuation, and we will look into this. Best regards, James Sales Support Team Senior

“I did not manage to reach my reserve price with motorway. However Ella the customer service representative was a pleasure to deal with, highly friendly and professional. Ella really went out of her way to help me get my car listed both on the phone and via WhatsApp, a real credit to your business!.”

Helpful Report

“I own a Bmw 65 plate with 72k on the clock. Condition of the car was good except cosmetic marks on both bumpers and some tyre worn. Took loads of pic and video. Got valued on line for 12750 and then offered 7500 absolutely a Joke company. Been to body shop since and got my bumpers done which cost me £500 for both. Worst company ever…. lies lol”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with your experience. We're unable to identify your sale using the information here, but we would like to look into this, as it is an unusually substantial reduction. Please contact reviews@motorway.co.uk with the reg, phone number, or email address you used to submit your valuation so we can verify you as a customer and look into this. Best regards, James Sales Support Team Senior

“Took hours to get together everything they asked for. Disputed my service history with no justification. Total waste of time. Kept reducing estates value.”

Helpful Report

Hi Colin, Thanks for your review. Sorry you were unhappy with any decision made regarding your service history. We're unable to locate a sale record using the information here alone, so if you could please contact reviews@motorway.co.uk with the reg, phone number, or email you used to submit your valuation, we'll look into this for you. Best regards, James Sales Support Team Senior

“A long drawn out process, definitely a better option than we buy any car, however bad customer service. They talk a good talk but they don’t follow up. I raised many issues with them with “we will call you back” guess what! It didn’t happen. If you have the option to part exchange it’s a lot less hassle.”

Helpful Report

Hi Mandy, Thanks for your review. Sorry you felt there were issues with the service provided. We're unable to locate a sales record under the name provided here, so if you could please contact reviews@motorway.co.uk with the reg, phone number, or email you used to submit your valuation with us, we will look into this. Best regards, James Sales Support Team Senior

“After about 100 photos a video and taken them as requested from all angles... they still want more pictures... ridiculous waste of time.”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with the photo requirements. We require a set of 16 photos of the interior and exterior of the vehicle, which we use to advertise your car to dealerships based throughout the UK. These are requested from specified angles, of specified areas of the car, but our photo app should guide you as to which photos we need, with superimposed guidelines for each shot. If you are unable to use the photo app, we will supply example photos along with guidance from our sales team. The reason we have specific requirements is that we present a professional, standardised profile to dealerships which is designed to both maximise your offers, and ensure they are met on collection by providing a full enough view of key areas of the car, that buyers are able to make a realistic online appraisal, in advance of inspection. If you're still struggling with photos, or have any further feedback on the process, please contact us at reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“Waste of time. After 19 days of backwards & forwards email communication regarding photos, I'm then told sale can't proceed as no proof of purchase. Ownership was transferred within the family with no actual financial transaction! Avoid them.”

Helpful Report

Hi John, Thanks for your review. Sorry you were unhappy with your experience. This rule is in place only for cars that have been registered to you for less than six months, as this is an unusually short period of time in which to sell. Our website identifies vehicles of this kind and the first question you're asked in the webform, before proceeding to submit any photos or further details, or speaking to our sales team, is whether or not you have proof of purchase for the vehicle. The reason we require proof of purchase for vehicles owned for less than six months is that these vehicles carry a higher risk of being problematic vehicles that individuals or rogue traders attempt to sell via platforms such as Motorway. For this reason we will only accept proof of purchase from a legitimate dealership in the form of a purchase invoice. Dealerships are held to higher legal standards in regards to warranty and right to return than found in private or auction sales, and as such we are able to sell these cars within 6 months of purchase. Outside of this however, we will be unable to proceed until you have owned the vehicle for six months. I hope this clears up any confusion, but if you have any further feedback, please contact reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“1500 pounds less than Bristol Street or we buy any car so obviously not what they claim to be”

Helpful Report

“My 14 year old VW Polo, in very good condition, was valued £ 1920 online after I uploaded photos. I then had to photo and list any scratches / dents - only two minor scrapes and one tiny dent. Following a phone call they dropped the price to £1220 - as these minor repairs, plus a minimal amount of dirt on the alloy wheels, would cost a garage £700! One of Motorway’s boasts is that they do not ‘ nibble ‘ away at the initial valuation like other companies! Did not use them.”

Helpful Report

“Started process but then they mixed up my address, wasted 4 days on what should be a simple process but still no listing. Any claims that this is the easy way to sell you car is lies”

Helpful Report

Hi Adam, Thanks for your review. Sorry that you were unhappy with your experience. Looking at your profile, it seems your address did not register on our system or google maps because it was a new build estate with a very recently created postcode. We used the nearest approximate post-code instead, and noted in our collection notes the correct post-code for the car. It looks like we subsequently closed the sale down as you were unhappy with the reserve price rather than anything to do with the address, but if you would like to provide further feedback, or are in fact interested in pursuing a sale after all, please contact us on 020 3988 3388 or reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“Trying to sell a 20 year old car in relatively good condition for its age. The initial valuation was nearly £800 but after review they reduced it to almost half that. Ridiculous on a car of that age and value. Will not use again.”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with your valuation. Motorway doesn't purchase your car directly, but assists in marketing your vehicle to dealerships across the UK to secure your best offer. Our estimated valuation is designed to predict what dealerships are likely to pay for your car when sold, and is based on industry guide prices, live market data, and our previous sales history. When you speak with our sales team, they will take account of the specificities of your vehicle, such as condition, service history, and specification, to provide a bespoke valuation. This isn't done to reduce your offer, but to give an indication of what dealers may pay, and isn't a cap on what you can recieve - cars are entered into a daily auction in which buyers bid competitively, so offers do sometimes exceed the valuation. We set this expectation with you up front, so that you can decide if selling via Motorway is right for you before doing so. It sounds like in your case, it may be worthwhile exploring other avenues of sale, but if you don't have any luck, our door of course remains open. We wish you all the best going forward. Best regards, James Sales Support Team Senior

“Got to speak to some one who just seems to interested getting the price below or equal to scrap value. looking for any excuse to take money of anything and everything. saying the price offered was over £,2100 less than webuyany. Had asked for a manager or supervisor to call back been over 2hrs and still no response”

Helpful Report

Hello, Thanks for your review. I'm sorry that you weren't happy with the valuation process for your vehicle. As we don't purchase the car directly, but advertise to a network of UK dealerships, we need to take into account the specificities of your vehicle to provide a bespoke quote. Your initial valuation is based on industry guide prices, live market data, and our previous sales history, and aims to predict what buyers are likely pay for your car. The limitation of this clearly, is that based on registration and mileage alone, we can only provide a generic valuation for your car. In order to ensure your estimate is as accurate as possible before you decide to go ahead, our sales team will discuss the specificities of your vehicle including specification, history, and condition in order to provide a bespoke valuation which is tailored to your individual vehicle. This does not necessarily entail any reduction in price depending on the condition of the vehicle, but it is best that we take into account anything that may affect your price ahead of time, and make you aware of those factors. This is not to say that buyers will not pay more, but that this is what we expect them to pay. We will look into calling you again today, as I understand attempts have been made prior to your most recent engagement with us. You can also contact us on 020 3988 3388 or reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“Just spent three weeks jumping through hoops. Only to be told (after accepting car for auction in writing) That they cannot sell my car as it has been purchased privately within the last 6 months. Even though I can supply the details (verified) for previous owner.”

Helpful Report

Hi Paul, Thanks for your review. Sorry that you were unhappy with your experience. Having run a test valuation on your car, when you submit a valuation with us, the first page of our online form asks you if you have proof of purchase - this is presented for any vehicle owned for less than 6 months. You are obligated to select this option before you can proceed to submit any details or speak to our sales team, so you will have clicked yes to this question in the first stage of your enquiry. Your sales agent should have also requested proof of purchase during your calls with them however, and I appreciate it will have been very frustrating that this was only requested later in the day when our quality assurance team identified this had not been requested. We will follow up with your agent and are currently reviewing the webform to see if we need to make anything clearer regarding the tick box for proof of purchase, as we don't want to waste any of your time or ours on a sale we can't pursue. The reason that we ask for proof of purchase in the form of a dealership invoice if you have owned a car for less than six months is because these vehicles carry a higher risk of being problematic cars that private sellers or rogue traders are trying to dispose of via platforms such as ours. Our dealers simply will not purchase privately purchased vehicles owned for less than 6 months due to this risk, so we are unable to market them. I'm sorry for the inconvenience you will have experienced, and if you'd like to provide any further feedback, please contact us on 020 3988 3388 or reviews@motorway.co.uk. For an alternative avenue of sale, you can also try our partner The Car Buying Group on 0333 3201 614. Best regards, James Sales Support Team Senior

“Advertised the van i had on there website, claiming they have over 3000 dealers in there network and not one single intrest, kept pushing webuyanyvan. Would not recommend to anyone. Communication been very poor”

Helpful Report

Hi Barry, Thanks for your review. Sorry that your vehicle didn't receive any offers. It is rare that a vehicle secures no offers, but can happen if there is limited interest within the network for your vehicle. In these cases we may suggested alternative avenues of sale so that you're not left without any further options in the event we can't find a buyer for the vehicle. In the vast majority of cases vehicles receive several offers, but as we advertise your car to a network of UK delaerships, this does depend on there being interest within the network for your make and model, with the specific condition, history, and specification of your individual vehicle. If things don't work out elsewhere, you're welcome to try us again in future to see if the market has shifted in your favour. Best regards, James Sales Support Team Senior

“Don't deal with middlemen. I sell my car the good old fashioned way,that way I get the money I want for my car.”

Helpful Report

Hello, Thanks for your review. You are welcome to sell your car in any way you like, and where any customer would like more money for their car than we are offering, we advise exploring alternative avenues. If these don't work out, anyone is of course free to try us again later. Motorway is set up for people who want a fast, hassle-free way of selling their car. They can do this from their own home, secure an offer, and have the vehicle collected from their doorstep. Although this isn't the method everyone would prefer to use, for many people it saves time, avoids tyre kicking, and allows them to secure a great price for their car. We wish you all the best in your future endeavours. Best regards, James Sales Support Team Senior

“The best price they said - full service history. Immaculate car, £5,558.00 was the best price. My car is now on the market for £8,390.00 Sick to the stomach !!!!! Disgusted utterly!!!! What customer service had to chase them every day!!!”

Helpful Report

Hi Vanessa, Thanks for your review. Sorry that you weren't happy with the final offer you received. Motorway connects you with dealerships across the UK, so the prices we offer are the trade price of your vehicle, not the retail price. Dealership retail prices include collection costs and fees, forecourt and staffing overheads, and help to cover the warranty and servicing packages dealerships offer with their cars. The retail price is also often inflated by dealerships to account for negotiation with any potential buyers. This substantially reduces the apparent margin by the time the car is sold. If you have any feedback regarding the service you recieved, please contact us on 020 3988 3388 or salessupport@motorway.co.uk. Best regards, James Sales Support Team Senior

“Waste of time. Was given an online offer for my car which I was happy with (over £100k). I was then told to send in pics and other information. I later find out that Motorway list the car for sale on theirs site for dealers to bid on. They rang me to say they could only offer £92k, which I reluctantly accepted. Their online valuation was higher just to get people to list their cars. The dealer contacted me to arrange collection, they wanted to take the car and get their accounts to send payment to the finance company the following day. I was not happy with this and the sale fell through. Sold the car to a main dealer who offered more. The car was even paid for before collection. Much better service than motorway.”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with the final offer you received. It is made clear throughout our advertising that we market your car to UK dealerships, as this is one of the key unique selling points of our service. Motorway bases your valuation on industry guide prices, live market data, and our previous sales history to predict what buyers are likely to pay for your car. In the vast majority of cases, offers match or exceed the valuation, but in some cases may come out lower. This may be due to recent changes in the market, a lack of interest in the car, or other factors our valuations have not taken into account. Most of our buyers do pay instantly at the point of collection, but there are a small handful of major main dealership groups with longer payment timeframes. This usually has to do with the scale of the organisation, which uses an accounts department who make their payments in daily rounds. If the vehicle is collected after the cut off point, payments may be delayed slightly. I'm sorry things didn't work out with Motorway this time, but we are glad you secured an alternative offer for the car. We wish you all the best going forward. Best regards, James Sales Support Team Senior

“Zero response. A total waste of time After a two week wait still waiting for my vehicle valuation !!! J K”

Helpful Report

Hi John, Thanks for your review. Sorry you've had issues with contact. We have sent you a private message to request some details so we can look into this for you, and expedite your valuation. Please respond with a unique identifier such as the registration, phone number, or email you used to submit your valuation with us. Best regards, James Sales Support Team Senior

“2nd time I have used Motorway to sell my BMW. Experience the same on both occasions. Friendly service, knowledgeable agents and on both occasions achieved much more than I hoped. Easy process although if you’re not much good at photography, getting acceptable shots not too easy. But overall excellent. Would recommend them and definitely use them again. Thank you”

Helpful Report

“Great company to deal with, our 2 year car was uploaded to the site on a Friday sold on Monday picked up the following Friday money paid within 30 minutes of the pickup transport arriving. Fantastic price given better than anyone offered”

Helpful Report

Motorway is rated 4.2 based on 1,233 reviews