Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.19

4.2 Rating 1,235 Reviews

82 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advice given wasn't correct, the company suggested (The Car Buying Group) did reduce their initial valuation before arrival, they did then haggle the price even lower on collection, they did take over an hour to resolve, they did exaggerate on their idea of marks on my car and were not very helpful. I was told this company purchase to a higher level than others, that wasn't true, I had 2 higher offers I wish I would have stuck with. I will not use again and I will not recommend. Avoid unless you want hassle. I suppose this review will not be published, I only notice good ones. Funny that. Very disappointed and dissatisfied with company, service and result.”

Helpful Report

Dear Mr Smith, I am really sorry to hear you were so disappointed with your experience of selling with Motorway. We wholeheartedly recommend The Car Buying Group - they are one of our most popular buying partners and we receive excellent feedback regarding their service on a daily basis. Our customers typically find them helpful, transparent, honest and conscientious, so your review was a huge shock to us! We have spoken at length with them and they have explained what happened in their own words. Their version of events is quite different, but they agree that they did need to reduce the price by a minimal amount at inspection based on the car damage being significantly worse than expected - the reduction was priced as fairly as possible on additional photographic evidence of scratches and scuffs. In our experience, this happens extremely rarely as they ask customers about any damage in advance over the phone in a detailed consultation. The Car Buying Group have also let us know they would like to speak with you and will get in touch with you to discuss your concerns, you can also reach them on 0800 118 2544. Also, to address another of your points, we do not hide away from genuine reviews of our service and our scores are all from verified users. We aim for complete customer satisfaction every time someone sells a car sthrough us and we are extremely proud of our high average review score. I hope that is helpful, you can reach us at offers@motorway.co.uk if you have any further concerns regarding Motorway. Best regards, Alex Buttle, Director.

“My car is in excellent condition even to sell it to scrap dealers I would get more than double that they offered me. £90 for a Citroen Picasso in excellent condition with lower mileage than average. What a rip off they tried with me.”

Helpful Report

Hi Olwyn I am sorry you were disappointed with the offers you received on Motorway. I can see that you received three offers for your car, including one from CarTakeBack, our scrap dealer. We constantly receive good feedback about CarTakeBack and their prices, but I'm sorry if it wasn't the price you expected from a scrap dealer. We are constantly improving Motorway and adding new partners so I hope you will try us again the next time you need to sell a car. Best regards Harry

“Could not even find my car number”

Helpful Report

Hi Peter I’m sorry we were unable to identify your car on Motorway. This can happen if your car is very new, old, or rare. We use two data sources including the official DVSA database to identify vehicles, and this ensures we correctly identify vehicles in the vast majority of cases. Please could you email your registration snd details of your car to hello@motorway.co.uk so we can assist you further? Thanks, Harry.

“The quote is ridiculously low, bit annoyed after reading reviews I was expecting a decent valuation, just another time wasting site”

Helpful Report

Hi there. I'm sorry you were disappointed with the valuation you saw on Motorway. For the majority of cars we are able to provide very competitive valuations from multiple buyers. If your car is very new, very old, rare or unusual, it's possible we weren't able to provide a good set of valuations; and you may have seen a very low valuation from one of our car recycling partners. We are working to resolve this issue and also working to bring more car buyers to the platform all the time. I hope you will try us again in the future and have a better experience. Lauren (Motorway Customer Support)

“Not one value available online Waste of time ..”

Helpful Report

Thanks for the feedback Marc. Sorry to hear you did not receive a valuation for your car on Motorway. This happens extremely rarely, and usually only in instances where the car is rare, unusual or particularly old. If you would like to discuss your car sale, please email offers@motorway.co.uk and we will be glad to assist you in any way we can. Thanks, Alex Buttle, Director.

Motorway is rated 4.2 based on 1,235 reviews