Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.19

“This outfit stung me along with promises of best price for nearly 3 weeks. Emails that went into spam and valuation @ 17,100. Today, they have offered ‘through their network’ £15,300. Even We Buy Any Car have a confirmed £16k!! Waste of time!!”

Helpful Report

Hello there, Thanks for your review, sorry you weren’t happy with your offer. Motorway doesn’t purchase your car directly, but assists in sourcing offers from dealerships across the UK. We provide an estimated selling price which is based on industry guide prices, live market data, and our previous sales history and aims to predict what buyers are likely to pay for your car. In the vast majority of cases, offers come out on or above the estimate, but in some cases may come out lower due to factors our valuations do not take into account. It appears there was a low level of interest in the car meaning that the vehicle didn’t benefit from the competition between buyers that can usually drive your price up. This could be down to multiple factors, for example, recent changes in the market valuation not yet reflected in the data, or possibly due to vehicles of this type retailing at a lower price than expected, making a higher offer untenable. In any case, you’re never obligated to accept a lower amount of course, as it is a free and voluntary service throughout. We are sorry that things didn’t work out with Motorway this time. You are of course welcome to return to sell through Motorway again but for now, we wish you the best of luck moving forward. Best regards, Dominic Sales Support team

“Think the staff work from home. The first advisor who I spoke to was shocking. I heard a child in the background call her mum and next thing I know the call was cut off. The second advisor was helpful and very informative but the price of the car was under 2k cheaper than selling it private so I refused to sell it at that price and they said there’s nothing they could do about the price. I thought it was a bid for dealers to bid on the car? Why don’t you set a reserve for the customer and go from there and everyone is happy. Just a waste of time in my opinion.”

Helpful Report

Hi there, Thanks for your review. We are sorry to hear that you were unhappy with the service you received at Motorway during your initial call. I have listened to the call and it seems that the call was disconnected while the agent was going through the initial security questions we ask all of our sellers before discussing details about their vehicle. We apologise for this and we have followed up with the agent you were speaking to. However, I am pleased to hear that agent you spoke to shortly after this was helpful and informative. Regarding your valuation, our estimates are based on industry guide prices, live market data, and our previous sales history. After receiving your initial valuation online you are invited to speak with a member of the sales team to discuss any specific details regarding the history, specification, and condition of your car. Once the condition of your car has been discussed in more detail your estimated selling price can then be calculated. Naturally, any issues discussed on this qualifying call such as stone chips, dents, scratches, or any other mechanical issues will need to be taken into account which is why your estimated selling price may differ from the initial valuation. This is done so to ensure that any prospective buyers are fully aware of the condition of your car before bidding in the daily sale. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the reserve price as an accurate representation of the vehicle value. This is absolutely not a cap on what you can achieve, however. We operate a blind bidding system, so buyers can't see what other buyers have offered, and where competition is high, a car may exceed the estimate by any margin. I’m sorry that things didn’t work out with Motorway this time, and we wish you the best of luck finding a buyer for your car. If you have any further feedback please contact us on 020 3988 3388 or contact reviews@motorway.co.uk Best regards Dominic Sales Support Team

“Absolute con. They give you a minimum price and list your car but it never meets the minimum and you get under quoted and they hope you're keen enough to accept it. Use we buy any car they are honest and these people are not. Very unhappy with them.”

Helpful Report

Hi there, Thanks for your review. Sorry you weren’t happy with your offer. Motorway doesn’t purchase your car directly, but assists in sourcing offers from dealerships across the UK. We provide an estimated selling price which is based on industry guide prices, live market data, and our previous sales history, and aims to predict what buyers are likely to pay for your car. In the vast majority of cases, offers come out on or above the estimate, but in some cases may come out lower due to factors our valuations do not take into account. You’re never obligated to accept a lower amount of course, as it is a free and voluntary service throughout. I have had a look into your sale and can see that the car was entered into our daily sale at a reserve price of £18,368 but unfortunately this was not matched by any of the dealers on our UK wide network. However, you did receive an offer below this reserve which we understand you were not prepared to accept. Shortly after this, one of our sales agents reached out and discussed if you were prepared to lower your reserve price to generate more interest in the vehicle and attract more offers but this was declined. I’m sorry that things didn’t work out with Motorway this time, and we wish you the best moving forward. If you have any further feedback please contact us on 020 3988 3388 or reviews@motorway.co.uk. Best regards, Dominic Sales Support Team

“Misleading pricing, their messages look like an offer but it’s just a guess from someone in a call centre.”

Helpful Report

Hi there, Thanks for your review. Unfortunately, we’re unable to identify your records using the information provided here. Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation. Best regards, Dominic Sales Support Team

“Absolute con merchants. Stay well clear.”

Helpful Report

Hi there, Thanks for your review. Unfortunately, we’re unable to identify your records using the information provided here. Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation. Best regards, Dominic Sales Support Team

“Over inflated price, bids much lower”

Helpful Report

Hi Edward, Thanks for your review. Sorry to hear you were unhappy with the outcome of your sale. Regarding the offer you received, unfortunately in this instance, your car generated limited interest from our UK wide network of dealers and only one offer below the reserve was achieved. The lack of broader interest means that your price will not have benefited from the competition between buyers which usually drives your price up. Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car. In most cases offers come out on or around the reserve price as an accurate representation of the vehicle value, but in some cases offers may come out lower due to factors our valuations don't take into account - in this case, more limited interest and bid activity than we would usually expect. You’re never obligated to accept a lower offer of course, as it is a voluntary transaction for all parties throughout. We are sorry that you were dissatisfied with how your sale went this time around but you are welcome to use the service again in future, to see if the market has shifted in your favour. We wish you the best moving forward. Best regards, Dominic Sales Support Team

“Poor from start to finish - use Cazoo! My car was drastically down valued after they lured me in with a high figure. I was told it would be in the following day’s sale but heard nothing so called them the next day to be told it would go in the following day and that it had been down valued by around 30% from the original figure. Yes, it has a few minor bodywork scratches and one tiny dent which any bodywork shop could resolve easily. The interior is as clean and unmarked as you could hope for an 11 year old car. Full service history and invoices. Their method for deductions for damages seems very harsh so unless your car looks like it’s never been out of the showroom, forget it! It sold at this much lower reserve but I refused to sell it, they phoned me many times despite advising them of this several times. I sold it to Cazoo whereby as long as it meets the condition level you select theres no issue. I received the full amount of the valuation within minutes which was around 25% more than Motorway so I recommend Cazoo very highly.”

Helpful Report

Hi Alexandra, Thanks for your review. Sorry to hear that you are unhappy with the outcome of your sale. Motorway doesn’t purchase your car directly, but assists in sourcing offers from dealerships across the UK. We provide an estimated selling price which is based on industry guide prices, live market data, and our previous sales history and aims to predict what buyers are likely to pay for your car. In your specific case, certain adjustments were made to the car's valuation due to multiple areas of rust, cracks and paint damage to account for the repair costs needed to rectify this damage. This was not done to reduce your price, but to ensure you were given an accurate indication of the value of your car, which was likely to be met by dealership offers. In some cases, buyers' offers may also exceed the indicative estimate, so it is not a final cap on the price you can receive. This was explained to you by your sales agent but I apologise if you felt this wasn’t clear enough. You’re never obligated to accept a lower amount of course, as it is a free and voluntary service throughout. You were asked to indicate whether or not you are happy with the figure we expected to achieve allowing you to make an informed decision about whether or not you are provisionally happy to sell at that price, before wasting any of your time, our time, or the buyer's time, on a sale that you would not be happy to proceed with. We’re glad that we were able to achieve an offer at this price for you but understand that you did not want to proceed with the sale. I’m pleased that two of our agents tried following up with you after the sale to see if you would like to proceed but I can see you had already replied to one of our marketing communication emails. These are automated due to the sheer scale of inquiries we deal with and while they are monitored and responded to, due to an extremely high volume of recent inquiries, unfortunately, response times are a little slower than usual. Emails direct with one of our sales agents are currently actioned more quickly than those in the general marketing inbox. We are currently hiring to cover this increased demand, so we are sorry for any inconvenience it may have caused. I’m glad that you ultimately sold the vehicle and you are of course welcome to use Motorway again. We wish you the best moving forward. Best regards, Dominic Sales Support Team

“could`nt be any more helpful until you`ve agreed the sale! then after they mess you around with pick-ups, fail to action emails, fail to return messages, fail to answer phones and when they do, put you on hold as soon as they realise they are out of their depth and they do not actually have a clue how to solve an issue. Claim that the different departments cannot actually talk to each other! Awful stressful drawn out experience. 100 % would never use again. Avoid.”

Helpful Report

Hi, Thank you for your review. I'm sorry that you were unhappy with your overall experience and would like to apologise for the difficulties you had obtaining a date for collection and satisfactory resolution from Motorway. Usually, we expect buyers to contact you within 48 working hours from the point you confirm your offer. We then expect them to arrange a collection between 7 to 10 standard working days from the point of confirmation. Regarding the multiple agents that you spoke with during the sales process, whilst we will always try to place you with your usual call handler, when we're particularly busy this may not be possible however, everyone shares access to the same systems and notes, so whomever you are speaking to should be in a position to answer any query. However, in this instance, it appears there was a miscommunication between teams and agents which resulted in a further delay before you were provided with an update and an eventually confirmed date for your collection. Although your vehicle was still collected within the time frame we advise, I do understand that this was not the date you had originally requested and I apologise for any inconvenience caused by the way your collection was dealt with. We will be providing further feedback and coaching to all parties involved to ensure that similar issues are avoided in the future. I’m glad however that you were ultimately able to proceed with the sale of your car. I would like to thank you for selling with Motorway, and wish you all the best going forward. Best regards, Sam Sales Support Team

“What a waste of time, big promises and they deliver nothing. Spent two weeks phoning and emailing them. At first they offer you a good price. Once they get you hooked the offer is trimmed down. I accepted their lower offer and was told I would get the money when they collected in 2 or 3 days time. Chased them up as nothing happened. After two weeks of prominent I am informed they can't buy my car as I brought it private.”

Helpful Report

Hi John, Thanks for your review. Unfortunately, we’re unable to identify your records using the information provided here, so we’ve requested further information via Trustpilot. Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation. Best regards, Dominic Sales Support Team

“Provide an over-inflated estimated value and then present a much lower dealer offer almost 10% lower. Not happy!”

Helpful Report

Hi Ben, Thanks for your review. Sorry you were unhappy with the offer you received. Motorway doesn't purchase your car directly, but sources offers from dealerships across the UK. The valuation we provide is an estimate of what buyers are likely to pay based on industry guide prices, live market data, our previous sales history, and information you provide about the car. In the vast majority of cases offers come in on or above the estimate, but in some cases may come out lower for a variety of reasons. These can include a limited amount of interest on the day, recent changes in the market that are not yet reflected in the data, or the local market of interested buyers. You're never obligated to accept an offer that comes in below the valuation of course, as it is a free and voluntary service throughout. I'm sorry things didn't work out this time, but we wish you all the best going forward. Kind regards, James Sales Support Team Senior

“Avoid !! Avoid this company. Got my car on for sale and agreed on a sale price with motorway after listing. The dealer from motorway called me back and straightaway offered £1000 less than the agreed price without even physically inspecting the car. Later sent someone else to view the car. The guy he sent just asked me to get him the keys, didnt even opened the car and cooked up a story as his client is abroad and shall make payment in 48-72 hours but insisted to take the car with him without paying. I declined the offer and took the keys back. I then contacted the company to advise them of the situation, explained it to 6 different people and been 7+ days no comments or update on this. I lost my time and a potential buyer i had for this car !!!!STAY AWAY PROPER CON COMPANY!!!! WASTE OF TIME.”

Helpful Report

Hi Damian, Thanks for your review. We take accusations of dealer misconduct very seriously and I am keen to look into this for you but unfortunately I'm unable to identify your records using the information provided here, so we’ve requested further information via reviews.io. Please respond with a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation. Best regards, Sam Sales Support Team

“Online valuation £4685 thought great. About right as dealers need a margin as similar cars £5,400+ 0n autotrader. Loaded photos value down to £4,400. Called the company as requested and value reduction to £3,500. Had the car from new below mileage for the year with a service history. Nine years old with minor stone dink on the bonnet. Don't use this company unless you are desperate better to sell on autotrader. Bit of a con and waste of time.”

Helpful Report

Hello, Thanks for your review. Unfortunately we're unable to locate your record using the information provided here, so we have sent you a private message via reviews.io for further information. Please respond with a unique identifier such as the reg, email, or phone number you used to submit your valuation, and we will look into this for you. Best regards, James Sales Support Team Senior

“The tv advert is one of the worst ever, puts me off from the start.....”

Helpful Report

Hello, Thanks for your review. I'm sorry you're not fond of our ad, we rather like it! Unfortunately you can't please everyone, but we do wish you all the best regardless. Best regards, James Sales Support Team Senior

“The radio ad is really, really annoying. He sounds a pompous, overbearing git. Puts me off ever using Motorway.”

Helpful Report

Hello, Thanks for your review. I'm sorry you're not fond of our ad, we rather like it! Unfortunately you can't please everyone, but we do wish you all the best regardless. Best regards, James Sales Support Team Senior

“Waste of time. First guy i dealt with was nice enough, said a price after reviewing photos. He then went quiet and stopped replying to emails. Emailed generic email to chase why it hadnt been listed and was told that it had dropped in valuation and was given a new lower number. Agreed to list and again heard nothing back. Emailed again to chase and was then emailed to say it had been listed. Achieved £1000 less than they said. Would avoid using this company, lure You in with their valuation and ‘miscalculate’ numerous times”

Helpful Report

Hi Daniel, Thanks for your review. Sorry that you had some issues with response times, we're unable to locate your record using the information provided here, so we would request that you send us further information to help us identify your sale. Motorway doesn't purchase your car directly, but markets to dealerships across the UK, taking a fee from the buyer. As such it is in our interests to maximise your offer. It sounds like your issue is related to your sales agent performance, so we would like to look into this. We have sent a you a private reply via reviews.io. Please respond with a unique identifier such as the reg, phone number, or email you used to submit your valuation, and we will look into this. Best regards, James Sales Support Team Senior

“I own a Bmw 65 plate with 72k on the clock. Condition of the car was good except cosmetic marks on both bumpers and some tyre worn. Took loads of pic and video. Got valued on line for 12750 and then offered 7500 absolutely a Joke company. Been to body shop since and got my bumpers done which cost me £500 for both. Worst company ever…. lies lol”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with your experience. We're unable to identify your sale using the information here, but we would like to look into this, as it is an unusually substantial reduction. Please contact reviews@motorway.co.uk with the reg, phone number, or email address you used to submit your valuation so we can verify you as a customer and look into this. Best regards, James Sales Support Team Senior

“Took hours to get together everything they asked for. Disputed my service history with no justification. Total waste of time. Kept reducing estates value.”

Helpful Report

Hi Colin, Thanks for your review. Sorry you were unhappy with any decision made regarding your service history. We're unable to locate a sale record using the information here alone, so if you could please contact reviews@motorway.co.uk with the reg, phone number, or email you used to submit your valuation, we'll look into this for you. Best regards, James Sales Support Team Senior

“After about 100 photos a video and taken them as requested from all angles... they still want more pictures... ridiculous waste of time.”

Helpful Report

Hello, Thanks for your review. Sorry you were unhappy with the photo requirements. We require a set of 16 photos of the interior and exterior of the vehicle, which we use to advertise your car to dealerships based throughout the UK. These are requested from specified angles, of specified areas of the car, but our photo app should guide you as to which photos we need, with superimposed guidelines for each shot. If you are unable to use the photo app, we will supply example photos along with guidance from our sales team. The reason we have specific requirements is that we present a professional, standardised profile to dealerships which is designed to both maximise your offers, and ensure they are met on collection by providing a full enough view of key areas of the car, that buyers are able to make a realistic online appraisal, in advance of inspection. If you're still struggling with photos, or have any further feedback on the process, please contact us at reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“Waste of time. After 19 days of backwards & forwards email communication regarding photos, I'm then told sale can't proceed as no proof of purchase. Ownership was transferred within the family with no actual financial transaction! Avoid them.”

Helpful Report

Hi John, Thanks for your review. Sorry you were unhappy with your experience. This rule is in place only for cars that have been registered to you for less than six months, as this is an unusually short period of time in which to sell. Our website identifies vehicles of this kind and the first question you're asked in the webform, before proceeding to submit any photos or further details, or speaking to our sales team, is whether or not you have proof of purchase for the vehicle. The reason we require proof of purchase for vehicles owned for less than six months is that these vehicles carry a higher risk of being problematic vehicles that individuals or rogue traders attempt to sell via platforms such as Motorway. For this reason we will only accept proof of purchase from a legitimate dealership in the form of a purchase invoice. Dealerships are held to higher legal standards in regards to warranty and right to return than found in private or auction sales, and as such we are able to sell these cars within 6 months of purchase. Outside of this however, we will be unable to proceed until you have owned the vehicle for six months. I hope this clears up any confusion, but if you have any further feedback, please contact reviews@motorway.co.uk. Best regards, James Sales Support Team Senior

“1500 pounds less than Bristol Street or we buy any car so obviously not what they claim to be”

Helpful Report

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Motorway Reviews