Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.19

“Poor poor service absolutely disgusting, motorway offered to buy our car & went around our car Roth a paint thermometer-and said it wasn’t up to scratch -this is a top end Audi S3 , refused to list the car , gave no feedback so whatsoever !! But 2 days later motorways came to look at our friends car -orange fiesta ST and didn’t check any paint works ??? Feel this is unfair & not how you should be treated !! Do not sell your car to these nor buy from them !!”

Helpful Report

Hi Joanne, Thanks for your review, we’re sorry you were unhappy with your experience at the point of collection. We must stress that unlike other online car buyers, Motorway doesn’t purchase or sell your car directly, instead we source offers from dealerships across the UK based on the information you provide as a seller in order to obtain the best price. Whilst we do of course appreciate that you will have submitted all of the required photos, there can be often be other issues, either known to you as the seller or otherwise, that may not be easily distinguishable in the photos alone. This is why it's common practice for all buyers to request and carry out a thorough inspection at the point of collection in order to determine if the car is as advertised. Unfortunately, if the buyer then identifies any issues that weren’t listed on the profile then they are within their rights to adjust their offer at the point of collection to take this into account. This is because your offer is based on the accuracy of the information provided and advertised on your profile. In this instance the buyer has provided a report taken during the inspection with photographic evidence that highlight discrepancies with the paint depth indicating a previous repair. In this instance, we would be unable to re-list the car for you. We must also stress that you’re never obligated to accept a lower price of course, as it is a voluntary transaction for all parties throughout, but the vehicle must be as described in order to achieve the agreed price. We're sorry things didn't work out with Motorway this time, and wish you all the best obtaining a sale for your car, and the very best going forward. Kind regards, Tony Sales Support Specialist

“What an absolute nightmare!! From not understanding me verbally to re -requesting instructions over and over to then cutting me off the call. 4 days later numerous horrendous phone calls still haven’t listed the vehicle”

Helpful Report

Hi Yvonne, Thanks for your review and for bringing this to our attention, I am very sorry for the delayed response. Whilst we appreciate that delays can happen this is absolutely not how we wish to be represented and I am very sorry for an inconvenience caused. I have requested that a senior member of our Sales Support Team reach out to you directly to see if we can provide you with a resolution. If you would prefer to contact us yourself, then please call us on 02039 883 388. Kind regards, Sam Sales Support Specialist

“One of those rare occasions when something that you think is too good to be true turns out to be absolutely brilliant. Really straightforward procedure - you even get templates come up on your phone camera to help to take good photos of your car. Very thorough, I’ve had a couple of phone conversations, then I was kept up to date with emails and my car was sold the following day for more than the very satisfactory reserve price. I got a much better price than the local garage offered me. The car was collected and money in my account less than 2 hours later. Really nice guy came to collect the car and he asked me to let him know when the money had gone in. Thoroughly recommend Motorway!”

Helpful Report

“I got a online valuation for a car i wanted to sell,it was a bit more than we buy any car offered so i submitted all the photos as required and listed any issues/known faults,valuation was then reduced by nearly 30% (£600). Went ahead with the auction,car sold for the lowest reserve price (no surprise there then) Dealer didnt turn up on agreed collection date,collection date was changed to two days later,dealer tried to find fault with the car to reduce purchase price by even more,i refused to sell for anything but the agreed lower auction reserve purchase price,dealer currently has the car for sale at THREE TIMES THE PRICE THEY BOUGHT THE CAR FOR!!!! The actual process to list the car with motorway was ok and easy to do using their app and the people i spoke to were helpful and friendly. I wanted a easy,quick hassle free sale,i wasnt expecting retail money for my car but equally i wasnt expecting to be treated like a idiot and offered less than other car buying companies on the day of purchase.”

Helpful Report

Hi Mr Ford, Thanks for your review. We’re sorry you were unhappy with your experience in regards to the valuation and collection of the car. We’re looking into this and will respond shortly. If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk. Kind regards, Tony Sales Support Specialist

Hi Mr. Ford, Thanks for your review, we're sorry you were unhappy with your estimated selling price and delay in collection from the buyer. We are glad you found the process to list your car with us was easy, and very happy to hear your interactions with our sales team was positive. In terms of the difference between the initial valuation and your estimated selling price, when you’ve profiled your car, our team will review your profile and will agree an estimated selling price with you. This is the price we expect to achieve based on your car’s specification, condition and service history. Your estimated selling price may be lower than your initial valuation, since the dealer who buys your car will need to prepare the vehicle to be retailed at their dealership, and will take into account any costs to them when they make you an offer. If you choose to proceed with your reserve price, your car will be placed in our next available daily sale, which is normally the following day at which point dealers will compete to buy your car. We apologise for any inconvenience caused by your delayed collection and have given feedback to the buyer to ensure collection arrangements which are made are upheld. In regards to the buyer advertising the vehicle for a higher price, as you already aware Motorway doesn’t purchase your car directly, but sources offers from dealerships across the UK to obtain the best price. Dealerships will of course look to sell the car on for a profit, as with any other avenue of trade sale, including part exchanges, and online sale. We are pleased to see that the car was ultimately collected and the payment made, and we wish you all the best going forward. Best regards, Tony Sales Support Specialist

“Tried to list a car. Could not upload photos so sent photos as advised but still no listing. Used an alternative site much easier to use and already recieving great offers for car.”

Helpful Report

“Looking at the reviews on here I wont be selling my car the motorway way as it says on your stupid irritating adverts on the radio, i will be selling my car privately as I always have done on autotrader.”

Helpful Report

“Complete waste of time , took photos and answered questions honest as I could. Advised door handle has slight paint imperfection and showed this in photos which is no more than a touch up requirement. Made me feel as though my car was an insurance write off with that on it and tiny scratch on bumper , price originally was 2100 dropped to 1900 because of these tiny imperfections what do they expect a car just out the show room perhaps? Also could not get a word in from the guy on the other end of phone probably more hassle than gumtree.”

Helpful Report

Hello, Thank you for your review, we are sorry that you were unhappy with your experience. Our estimates are based on industry guide prices, live market data, and our previous sales history. After receiving your initial valuation online you would have been invited to speak with a member of the sales team to discuss any specific details regarding the history, specification, and condition of your car. After the condition of your car has been discussed in more detail your estimated selling price is calculated. Naturally any issues discussed on this qualifying call such as stone chips, dents, scratches, or any other mechanical issues will need to be taken into account which is why your estimated selling price may differ from the initial valuation. This is done to ensure that any prospective buyers are fully aware of the condition of your car before bidding in the daily sale. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the estimated selling price as an accurate representation of the vehicle value. However, this is not a cap on what you can achieve as we operate a blind bidding system, so buyers can't see what other buyers have offered and although not guaranteed, where competition is high a car may exceed the estimate by any margin. In this instance, it was not only the imperfections on the door handle but also the small scratch on the boot as well as the 4 scuffed alloy wheels that needed to be taken into consideration. These issues may seem insignificant but will require professional care before any potential buyers would have been able to sell the vehicle on. We do not require vehicles sold through our platform to be showroom standard but we do require that all imperfections are declared so that the vehicle can be presented to our network of buyers as accurately as possible when entered into a sale. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree on your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. Again we are very sorry if you were unhappy with the type of service that we provide, but if you do change your mind then please do not hesitate to reach out to our sales team directly otherwise, we wish you all the best in finding a buyer for your car elsewhere. Best regards, Sam Sales Support Specialist

“Dealer turned up found one tiny little scratch and knocked £3200 off the price offered. And him away will never use again”

Helpful Report

Hello, Thanks for your review, we are very sorry if you were unhappy with your experience at the point of collection. Unfortunately, if the buyer identifies any issues that weren’t listed on the profile they are within their rights to adjust their offer at the point of collection to take this into account. This is because your offer is based on the accuracy of the information provided and advertised on your profile. Having said that, a reduction of £3200 for one scratch alone does seem excessive so we are very keen to look into this for you. If you would like to look into this for you in more detail then please send an email to reviews@motorway.co.uk otherwise, we wish you all the best going forward. Best regards Sam Sales Support Specialist

“Great way to sell the car, no changing the offer, turned up, payed up, left with my car. Totaly stressless. Offered the same amount as 'We Buy Any Car'. WBAC dropped it by £1950 without giving a reason, told them where to get off.”

Helpful Report

“Their estimate was £2000 over what I was offered. Complete waste of time.”

Helpful Report

Hello, Thanks for your review, we are very sorry if you were disappointed with the offers you received. Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the reserve price as an accurate representation of the vehicle value. We operate a blind bidding system, so although buyers are aware of the estimated selling price they can't see what other buyers have offered. We do also advise that if competition is high vehicles sold through our platform may exceed the estimated selling price by any margin but unfortunately, we simply cannot guarantee that every vehicle sold through our platform will generate the same lever of interest from our network of buyers. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. Using Motorway is also free and voluntary throughout so if you’re not happy with the offer, you can choose to decline before anyone comes to collect the car For more information about how Motorway works please see our FAQ’s: https://motorway.co.uk/faq or contact our sales team on 020 3988 2266. Kind regards Sam Sales Support Specialist

“Listed a van through motorway. The dealer "bought" it, for more than the real value. Waited two weeks for collection, and then they decided they didn't want it!”

Helpful Report

Hello, Thanks for your review, we are sorry to hear that you have had a negative experience. If you would like us to look into this in more detail for you then please send an email to reviews@motorway.co.uk making sure to include your vehicle registration so that we are able to locate your profile, otherwise we wish you all the best going forward. Best regards, Sam Sales Support Specialist

“Very good communication, easy to use app to upload pictures. Final bid on my car was in excess of the initial valuation. Funds paid instantly at the point of pick up.”

Helpful Report

“Very disappointing, so many hoops to jump through, very unfriendly website, to get an offer more than 1k below wbac. Lots of other options to sell your car, don’t be deceived by their advertising and tempting valuations.”

Helpful Report

Hi there, Thanks for your review, we are very sorry if you were disappointed with the offer you received. Our estimates are based on industry guide prices, live market data, and our previous sales history, as well as specific details our sales team discuss regarding the history, specification, and condition of your car. This allows for highly accurate price analysis at scale, so in most cases offers come out on or around the reserve price as an accurate representation of the vehicle value. This is absolutely not a cap on what you can achieve however. We operate a blind bidding system, so buyers can't see what other buyers have offered, and where competition is high, a car may exceed the estimate by any margin. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. Using Motorway is free and voluntary throughout and if you’re not happy with the offer, you can choose to decline before anyone comes to collect the car For more information about how Motorway works please see our FAQ’s: https://motorway.co.uk/faq or contact our sales team on 020 3988 2266. Kind regards Sam Sales Support Team

“Not a great customer experience. The website isn't very straight forward to place your vehicle live in order for the dealers to bid on. When I queried a couple of items with them, it almost felt the two customer service agents weren't interested in helping and both become disinterested & almost an arrogant attitude when trying to sell my vehicle. In the end I consulted with the competitors and found a much more engaging customer service team who were receptive and achieved a top price for my car. Therefore I can't recommend Motorway for the above reasons.”

Helpful Report

Hi Freddie, Thanks for your review, we are sorry if you were disappointed with the level of service you received. If you would like to discuss this in more detail then please send an email to reviews@motorway.co.uk and we will look into this for you otherwise, we wish you all the best going forward. Best regards Sam Sales Support Team

“Tried to set up a trade account with motorway and they refused! Although we had everything they wanted and we have been in the motor trade for a number of years they refused stating that our website sells bodykits. We build custom cars and vans and trade these onto other dealers. Even after explaining this direct to them via phone call they still refused!”

Helpful Report

Hi Alex, Thanks for your review, our dealer onboarding teams consider any applications in line with standard criteria applied to all buyers. If you are able to then please provide further information to reviews@motorway.co.uk we will be able to ask our dealer teams to look into this to determine if the correct decision was made in this instance. Kind regards Sam Sales Support

“I tried to use Motorway to sell my VW Golf but terrible customer service made me go with Autotrader. Having following all their instructions, taken accurate photos the Motorway agent then reduced the listing price by 15% for no reason. In the end I got two independent valuations done and then listed with AT, achieving 23% more than Motorways offer. My advice, do your homework and settle with a company you're comfortable with. Motorway didn't make me feel valued or interested in selling my car and as soon as you ask more questions, quick to move the goal posts.”

Helpful Report

Hi Bella, Thanks for your review. I’m sorry that you were unhappy with our valuation process. I'd like to look into this further for you but based on the details you have provided we are unable to locate your profile. Please send us a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation to reviews@motorway.co.uk and we will gladly look into this in more detail. For now, I will address the issues you have raised here. When you call into our sales team, we build an in-depth profile of your car which takes into account the condition, history, and specification of your vehicle using photos and details that you provide. This can include any negative factors that may affect the value of the car and what dealers may bid. This is what helps to take your generic valuation based on industry guide prices, live market data, and our previous sales history, to a bespoke valuation which takes into account the specificities of your vehicle. Your sales agent would have explained we would be coming to a final price through this process, but I apologise if you felt this wasn't clear enough. This is not done to reduce your price, but to ensure that all details have been taken into account, and your valuation is an accurate reflection of what buyers are likely to pay. It is not a cap on what you can receive, however, and where competition is high bids may exceed estimates. We always ensure that you're happy to proceed at the price we have set, which is a highly accurate data-driven estimate taking into account the specificities of your vehicle. For this reason, we will not list the car at a price above its value. This is a voluntary process for all parties throughout, so you’re never obligated to accept a lower offer or sell at any point. We wouldn’t obligate you to sell at a price you weren’t happy with, inasmuch as we wouldn’t force a buyer to purchase a vehicle they weren’t happy with. I’m sorry you weren’t happy with your final valuation but we are glad you ultimately sold the car and wish you all the best moving forward. Best regards, Dominic Sales Support Team

“READ THIS BEFORE USING MOTORWAY Four Weeks ago I listed my car on MOTORWAY; it sold for £16,567 to SASCRON LTD who viewed the car and agreed to pay the SOLD PRICE. Nearly three weeks after ignoring my phone calls and emails SASCRON LTD negated on the deal. I bitterly complained to MOTORWAY who said they could not force the purchase to go through but would relist the car. Next day I received an email from MOTORWAY stating that the car had been sold for £16,116. Before accepting I called MOTORWAY to ask who the bidder was and they said SASCRON LTD. I obviously declined their bid. MOTORWAY then advised me to accept the second highest offer which was £16,111 from THE WRIGHT CAR COMPANY (AKA WRIGHT BROS LTD) which I did. 6 days later without even contacting me, they decided not to purchase the car. I've had to insure and store the car for four weeks whilst two independent dealers have decided not to proceed with the bids that they submitted to MOTORWAY. The WRIGHT CAR COMPANY called me this afternoon to state that MOTORWAY had deleted their bid from their system and that was why they hadn't contacted me. This is disputed by MOTORWAY who said the bid was still valid. So if you sell your car via MOTORWAY be prepared, as the process is not as slick or as quick as the advertising suggests. In fact knowing what I know now, I wish I had accepted the original offer from Cazoo.”

Helpful Report

Hi Philip, Thanks for your review, we are very sorry to hear that you have now experienced multiple issues whilst attempting to sell your car through our platform. We understand that the initial sale fell through due to the dealerships perceived issues with a letter of authority to sell the car, and payment not going to the registered keepers account. We appreciate however that the timescale for this was unacceptable, and as a result, once we had ironed out any issues with these factors, we agreed to re-list the car. Unfortunately Sascrons bids are made by several members of staff, and a staff member unaware of the previous sale, which had been under the purview of a colleague, did place another bid on the vehicle which was lower due to a change in the baseline valuation over that period. Once made aware of this, unfortunately it appears a member of the Motorway team incorrectly confirmed another existing bid with you which later turned out to be invalid. We recognise that this was a poor experience and have followed up with our team member. All existing bids selected as an alternative post-sale must be reconfirmed with a buyer to ensure they remain valid, as having lost the auction, that buyer may have already sourced alternative stock. I'm pleased to see however that we have since rectified the issue, and re-sold to an alternative dealer at the same price offered by the Wright Car Company, and that you have submitted documents to us this morning to proceed with the sale. We will retain oversight of this sale to completion to ensure everything goes smoothly. If you need anything further during your sale, please reach out to our Sales Support Team on 020 3988 3388 or salessupport@motorway.co.uk. Best regards, James Escalations Team Leader

“Hi Motorway I have just said goodbye to my Citroen C4 Picasso, collected by the dealer. What can I say, I contacted Motorway initially and a price was agreed. After a few minor hiccups and photos having to be retaken, everything went smoothly. I would definitely recommend Motorway to sell your car. Got more than I expected for the car.”

Helpful Report

“If you want something quick and convenient I would definitely recommend. The sale was finalised and car was collected within 48 hours, the purchasing company was very professional. However, be prepared to accept a lower price than quoted. My final sale price was 2800 lower than the original quote - obviously it’s your choice whether or not to agree to this. The app is a nightmare and I spoke to four different people at motorway, and in all honesty only one was any good, the other three were like pulling teeth.”

Helpful Report

Hi Shelly, Thanks for your review. I'm glad you found the service quick and convenient but I'm sorry that you were unhappy with other aspects of the service and the final offer you received. I'd like to look into this further for you but based on the details you have provided we are unable to locate your profile. Please send us a unique identifier such as the vehicle registration, phone number, or email address you used to submit your valuation to reviews@motorway.co.uk and we will gladly look into this in more detail. For now, I will address the issues you have raised here. Regarding your final offer, when you call into our sales team, we build an in-depth profile of your car which takes into account the condition, history, and specification of your specific vehicle using photos and details that you provide. This is what helps to take your generic valuation based on industry guide prices, live market data, and our previous sales history to a bespoke valuation which takes into account the specificities of your vehicle. We will then advise you of any negative factors that may affect the offers you receive in our daily sale before we agree an adjusted valuation with you. This is not done to reduce your price, but to ensure that all details have been taken into account, and your valuation is an accurate reflection of what buyers are likely to pay. It is not a cap on what you can receive, however, and where competition is high bids may exceed estimates. We always ensure that you're happy to proceed at the price we have set, which is a highly accurate data-driven estimate taking into account the specificities of your vehicle. This is also a voluntary process for all parties throughout, so you’re never obligated to accept a lower offer or sell at any point. We wouldn’t obligate you to sell at a price you weren’t happy with, inasmuch as we wouldn’t force a buyer to purchase a vehicle they weren’t happy with. While many online car buyers will offer you an initial quote based on limited information about your vehicle, it is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. We do stress throughout the process that your offer is based on the accuracy of the information provided and advertised on your profile, and that any inaccuracies may lead to a reduction or cancellation of the sale. You’re never obligated to accept a lower price of course, but the vehicle must be as described in order to achieve the agreed price. I'm also sorry to hear you experienced issues with the app. The reason we request that you use the photo app first and foremost is that it assists you in taking photos of the specific angles and areas we require, preventing you from making multiple photo submissions by ensuring they meet our requirements, which our agents advised at the time. These photo requirements have been developed to help you create a professional-grade vehicle profile which helps to maximise your offers. While you can call into our sales team to assist you at this stage, I'm sorry to hear that you were unhappy with some of the agents you spoke with. As I have mentioned before I would like to look into the specifics of your sale so please contact us at reviews@motorway.co.uk. Best regards, Dominic Sales Support Team

“Was quick to sell, but they started picking on everything that was not important to reduce the car price, which ended up being £1100 lower. NOT ACCEPTABLE!!”

Helpful Report

Hi there, Thanks for your review. I’m sorry you were unhappy with the reduction of your offer at the point of collection. Unfortunately, on inspection, if the buyer identifies any issues that weren’t listed on the profile, this may lead to a reduction or cancellation of the sale. In your specific case, the buyer discovered various scratches, chips and dents over the vehicle that had not been previously declared. Based on the photographic evidence they have provided, we agree with their assessment. As well as this they advised that the clutch would need replacing and there was an engine rattle while the car was taken for a test drive. When they had originally bid on the car they had not factored this into their price and so they asked to reduce to account for the repair costs. Engagement with Motorway is a completely voluntary process for both sellers and buyers and we hope you understand that we cannot force a buyer to purchase a vehicle that they are unhappy with in the same way that we cannot force a seller to sell at a price that they are unhappy with. We do try to avoid this process by advising sellers to be as truthful as possible about the condition of their vehicle to avoid wasting your time, our time or the buyer’s time on a sale with the potential of being reduced or cancelled by the dealer at collection. Many online car buyers will offer you an initial quote based on limited information about your vehicle, which is then reduced on inspection and subject to fees. The difference when using Motorway is that we determine and agree your price in advance, and the price we agree is the price you receive on inspection with no fees and free home collection. I’m glad that you were ultimately able to come to an agreement with the buyer of course and proceed to sell your vehicle. We would like to thank you for selling with Motorway and wish you all the best going forward. Best regards, Dominic Sales Support Team

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Motorway Reviews