Motorway Reviews

Name: Motorway
Address: Motorway, 12-13 Wells Mews, London, United Kingdom
Rating: 4.19

4.2 Rating 1,233 Reviews

82 %

of reviewers recommend Motorway

Company Reviews

Metrics

Info

4.2

Based on 1,233 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Motorway:

The way to sell your car.

Selling your car the Motorway way is easy and completely free. 5,000+ verified dealers compete to give you their best price.

We'll find the dealer in our nationwide network who'll pay the most for your car, then complete your sale with free home collection and fast payment.

motorway.co.uk

Visit Website

Phone:

0203 988 2266

Email:

marketing@motorway.co.uk

Location:

Motorway, 12-13 Wells Mews, London
United Kingdom
W1T 3HE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bettered price by a mile”

Helpful Report

Thank you for your review. We do not quite know what we did wrong from this review, but we would love to fix things if we can! Please email us at offers@motorway.co.uk to explain any issues you had and we will do all we can to help. Thanks, Lauren Taylor, Customer Support.

“I had my car for sale on Autotrader and there was no sign of it selling so I had a search around online and found Motorway. I filled in a few things online then got a very polite phone call from Gemma and we ran thought a few other bits. During the Whole process Gemma has been incredible at keeping me right up to date from the minute the car went live to the minute it sold with Motorway. I could not ask for a better service, thank you Gemma!!”

Helpful Report

Hi Rufus, Thank you for taking the time to review Motorway. This is great feedback for our lovely Gemma! I will make sure this gets passed onto her. Kind regards Emma Aftersales Manager

“easy to navigate site but prices low..how can a car with a market value of 800 be offered 100 scrap...not realistic”

Helpful Report

Dear Pturbed, Apologies your prices were not as expected. This sounds unusual as we do all we can to price cars accurately. Please email us at offers@motorway.co.uk and we will do what we can to help. Thanks, Lauren Taylor, Customer Support.

“Makes selling a car a lot easier.”

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“Polite,efficient, easy and professional. I would use the service again and will recommend. Thank you.”

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“gave me no values. wanted me to call a number . i have a very 2004 common car . not worth the time”

Helpful Report

Dear David, It seems we had problems pricing your car accurately. This can sometimes occur in very rare circumstances outside of our control. Please email us at offers@motorway.co.uk and we will do all we can to help with an offer to buy your car. Thanks, Lauren Taylor, Customer Support.

“Would definitely recommend Motorway to anyone. They sold my car within 2 days for the full amount. Nothing was too much trouble for Beth and she kept in contact with me the whole time and answer my any questions I had promptly”

Helpful Report

Hi Pete & Kim, Thank you so much for taking the time to review us! I will make sure the great feedback is passed onto Beth. Many thanks Emma Aftersales Manager

“Professional and efficient service”

Helpful Report

“Poor customer service. Was told I was gonna get a call back twice!! But still didn’t get one!! Awful service!”

Helpful Report

Dear John, Apologies for the lack of a call back. We would like to look into this for you. Please email us at offers@motorway.co.uk and we will do all we can to help. Thanks, Lauren Taylor, Customer Support.

“Found the site really easy to use and no hassle of having to take the car anywhere to be inspected. Got a decent price and no haggling so it all went through easy. Would definitely recommend and use again. 5 stars”

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“I sold my car via Motorway as they provided comparative prices for my Mercedes all in one place. The service I then received from The Carbuying Group was straightforward and stuck roughly to the original quote. This coupled with free collection made for an excellent offering.”

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“I was told my car was sold by Motorway and offered £1000 more than a local car dealer. The buyer of my car never contacted me and despite Motorway trying to get hold of them they never did. I of course had told the local car dealer I didn’t want to sell my car to them. They also talk about main dealers and dealerships when they are trying to get you to go with them. In my experience the people they sell to are not main dealers or dealerships but just small car garages. A really poor service and not offered any compensation for the fact they didn’t deliver what they said they would.”

Helpful Report

Hi, Thank you for your review. I was really sad to see that we did not meet your expectations on this occasion. We work with a number of independent and franchised dealerships around the U.K. and as this feedback is slightly unusual, we would really like to get to the bottom of it and help as much as we can. If you would like to email aftersales@motorway.co.uk and I can look into this for you. Many thanks Emma Aftersales manager

“100% satisfaction”

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“Excellent service. They did Everything for me. Easy and quick. What they said they would pay in the phone they did. Highly recommended”

Helpful Report

“Great dealing with Kate, she made the whole process very quick and simple with lots of enthusiasm. Thanks”

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“Excellent service by Matthew would recommend”

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“Great service, easy to use and sold my car within days and for the police I wanted. Thank you.”

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“Thanks”

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“Hard to stop repeated annoying contacts”

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Dear customer, I was sad to see this very negative review. Apologies for any issues you may have had. As this was an anonymous review, I cannot look into this issue further, so to see if I can help... If you are struggling to unsubscribe, have an issue regarding the handling of your data or would like full removal of your details from our database, please email us at privacy@motorway.co,uk and we will resolve it as soon as possible, We take the handling of your personal data very seriously, as per our obligations under GDPR. Thanks, Alex, Director.

“Very quick response, good”

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Motorway is rated 4.2 based on 1,233 reviews