GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,173 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 27/06/2023

Visit Website

Phone:

0845 3700 172

Email:

leads@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful at every stage”

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(Joanne Kay) - Posted 2 years ago

“Professional and knowledgeable.”

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(Dan Mccarthy) - Posted 2 years ago

“Good service”

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(James Kurian) - Posted 2 years ago

“Majid comes across as friendly as well as very efficient and supportive to your needs. He is nonjudgmental and easy to work with. He advises as well as brings you really good deals.”

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(Majid Khan) - Posted 2 years ago

“James was very efficient in keeping me abreast on his search for a re-financing on my residential property. During the lengthy approval process by the bank, he kept me fully informed with sometimes 2 calls a day. He also found the appropriate product for me.”

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(James Kurian) - Posted 2 years ago

“We found Karl to be extremely efficient dealing with our mortgage requirements, very knowledgeable and responsive at all times. During the process I changed jobs into a contractor role and he was still able to find us a mortgage at a competitive rate. Will definitely use Karl again.”

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(Karl Lawton) - Posted 2 years ago

Great to hear you completed your mortgage Barrie & Tracey and thank you for taking the time to leave your feedback, it is appreciated.

Posted 2 years ago

“Always available, clear easy to understand manner”

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(Simon Walton) - Posted 2 years ago

Thank you Duncan, we appreciate you taking time out of your day to let us know how we did. Enjoy your new home and we would love to help again in the future if the need arises.

Posted 2 years ago

“Always on hand if you needed anything or anything explaining, very resourceful, incredibly understanding and detests anyone being ignored/let down. We was left with no doubt in our mind that for the service we received we was getting a bargain.”

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(Barry Newton) - Posted 2 years ago

Thank you so much for taking the time Naithan, your feedback is very much appreciated.

Posted 2 years ago

“Good knowledge of mortgage markets and friendly advice over phone. Communication by email was generally poor. After what seemed an age going back on forth on providing self assessment statements due to lack of clarity on what was actually required. Only one or two mortgage rates and options would be communicated at any given time leading to lots of back and forth to explore all the costs and options, with all the questions being driven by myself rather than forthcoming from GHL. In my past experience with other providers, all of this would be clearly summarised in one email. This meant that the mortgage process took a long time. It was also not made clear at the start of the engagement that GHL could not offer rates directly with the banks. The terms of business were not shared on initial contact. Leading to me find rates on the internet which were better than GHL could offer. Even now I am unclear whether the £495 I paid for my buy to let mortgage offer gives me lifetime membership with GHL.”

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(James Kurian) - Posted 2 years ago

Hi Jaideep, I am sorry that you are unhappy with the service you have received from James, one of our qualified mortgage advisers. I have spoken at length to him and I understand your case did take longer to arrange than would typically be considered normal, but I believe this was due to the complexity of your particular application and the various options being explored with and for you. I understand your buy to let mortgage was arranged by James and has now been completed and you were going to apply to your existing residential lender when you found a suitable property to purchase. Although you would be doing this directly with them, James did advise you that he would be happy to help you with the application. GHL do not offer lifetime fees, the fee charged was for arranging the buy to let mortgage and you signed a fee agreement confirming the terms prior to the commencement of the work. With regard to the rates available to us, we have access to the standard products of over 55 lenders in the UK including all the major banks and a number of intermediary exclusives. However, the majority of lenders also operate a retail network and have rates not available to mortgage intermediaries, on occasions these may be slightly better than we have access to and sometimes they are not. I appreciate that you are frustrated your application took some months, but having reviewed your case, I believe James conducted himself in a professional manner doing his best to assist you, in a time where the financial markets have been particularly turbulent. If you feel this is not satisfactory you can also complain formally by writing to Openwork who will then carry out a formal investigation into this case. Kind Regards GHL Direct

Posted 2 years ago

“Attentive immediately sorted to my satisfaction. Brilliant”

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(Ross Hampton) - Posted 2 years ago

Thank you so much for taking the time Martin, your feedback is very much appreciated and we will pass your lovely words to Ross.

Posted 2 years ago

“Excellent service”

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(Alistair Norton) - Posted 2 years ago

“Joanne has provided an excellent service sorting out my mortgage and life insurance. She is professional and friendly, patient and efficient.”

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(Joanne Kay) - Posted 2 years ago

Thank you so much for taking the time to leave Joanne the feedback Sarah, it is very much appreciated.

Posted 2 years ago

“Answered any queries straight away, extremely flexible which worked great for us. We had some issues with our solicitor but Barry was so eager to contact them for us and get head way on our behalf when needed. All round great advisor. Would definitely use again in the future.”

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(Barry Newton) - Posted 2 years ago

“He was very helpful, always responded to messages and calls and explained everything clearly. We were particularly happy with how quickly and efficiently he dealt with our need for a new mortgage offer when the old one expired.”

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(Dan Mccarthy) - Posted 2 years ago

“Friend and professional. Always quick to respond and help in any way he can. Have recommended him to friends and family and will do so again, Thanks Ross!”

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(Ross Hampton) - Posted 2 years ago

“Very efficient re mortgage. Great rate and no legal fees.”

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(Rumi Miah) - Posted 2 years ago

“Martin was amazing, keeping in touch throughout and making the process very straight forward”

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(Martin Oakland) - Posted 2 years ago

“Amazing service. Great knowledge. Always at hand to help.”

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(Rumi Miah) - Posted 2 years ago

“He was friendly, extremely helpful couldn’t recommend enough!”

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(David Cracknell) - Posted 2 years ago

“Always professional and on standby to give his advice. Don’t know what I’d do without him to be honest. Thanks”

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(Majid Khan) - Posted 2 years ago

GHL DIRECT is rated 5.0 based on 2,173 reviews