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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
Andrew &
Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Amy was great. Kept me updated every step of the way. Always very helpful and professional.
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Posted 2 years ago
Really great service from the get go. Our advisor (Daniel) was super quick to respond to every query, no matter how basic, and gave us really good advice. When we applied and were dealing with Keeley (processing the mortgage) she kept us updated regularly without being prompted. They also advised us to check if a better rate was available at the point of the offer arriving, which it was, so that saved us some money too. Overall I think the service was friendly, efficient and very professional. I would recommend.
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Posted 2 years ago
Charlotte and Becky were great throughout. Charlotte was very patient, understanding and understood the needs me and my wife had with our mortgage request. I would recommend using them for any renewals and will be in touch again in the future for any other mortgage needs I may have
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Posted 2 years ago
Excellent service and advice. Excellent contact and access to an advisor.
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Posted 2 years ago
Very Informative and made sure everything is ready before sending applications. Communication is constant and always clarify information sent. A very good broker to sort all your mortgage needs. Thank you
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Posted 2 years ago
Had another great service from Mortgage 1st. Earlier this year they remortgaged one of my properties onto BTL. That was difficult enough but I've purchased 2 more properties this year. One property had so many complications it ended up taking 6 months! My Mortgage & Protection Advisor Chris Griffiths was able to guide me through 4 major stumbling blocks - all potential show stoppers which needed to be handled very carefully, especially as given the current financial situation, lenders have an extra layer of checks. The mortgage processor Kirsty Jowle worked well with Chris and in Sync to facilitate the smooth running of both properties securing mortgages with the lenders. I could not have achieved this result without the help of Mortgage 1st. I will be using them again next year.
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Posted 2 years ago
The process was absolutely seem-less! Can’t thank these guys enough. Was so stressed about starting this process, but so glad we did. Thank you so much
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Posted 2 years ago
The mortgage 1st team are professional and efficient. I recommend them 100%
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Posted 2 years ago
I can highly recommend Mortgage 1st. I have been advised by Holly Sims, (Mortgage Advisor), over the past 5/6 years, she is very knowledgeable, professional and can't be more helpful. Kirsty Jowle, (Mortgage Processor), has be excellent with very prompt communications. Overall my experience has been 10 out of 10! Thank you Mortgage 1st.
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Posted 2 years ago
Amy Skinner and Oliver Page were just amazing,no hassle at all. I'm really happy with 1st Mortgage Service. Best Regards Peter Director Alpha BC
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Posted 2 years ago
This was my first time using Mortgage 1st . I have never had a smoother process when applying for a mortgage. Chris and Katie both kept me updated . The process took 11days in total from DIP to Offer which is fantastic. I will be using Mortgage 1st again in the future.
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Posted 2 years ago
Swift and excellent service
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Posted 2 years ago
We'd just like to thank the team at mortgage 1st who have guided us through a tricky remortgage of our current property and a new mortgage for a second property. Natasha Beatie and Katie Murphy have been nothing short of fantastic. Patient , professional and very personable. We're going to remortgage in 2 years time and will definitely be using them again. If we could give 10 stars 🌟 we would. Thank you from Jason and Suzanne.
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Posted 2 years ago
Excellent service. I've been working with Faye Dawson and Katie Murphy for several years now and I have nothing but good things to say about them and Mortgage 1st. They are always there when I need them, pulling out all the stops through some challenging purchases. I can't thank you both enough. Here's to the next one ... :)
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Posted 2 years ago
Ayesha Mortgage Advisor and Preet mortgage administrator are the best got our mortgage in no time with very smooth processing.
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Posted 2 years ago
Laurel has been nothing short of outstanding. In what is an extremely challenging time Laurel worked quickly and efficiently to secure the correct mortgage product for us. Her knowledge of the market and process was a real comfort in what was a pretty stressful time. Since securing the product, Keeley the mortgage processor is in regular contact with us and the solicitors to ensure the process runs smoothly. Couldn’t Laurel and Keeley more if you’re after a stress free experience!
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Posted 2 years ago
Great service! Really friendly and helpful. Requirements were simple and the response time was really quick. Takes the pain out of remortgaging.
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Posted 2 years ago
Really good communication and personable Katie Murphy was quick to update us and gave lots of helpful guidance -highly recommended
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Posted 2 years ago
We can’t thank Elliot and Katie enough for the help they give us from start to finish during our mortgage process. Being first time buyers, we were completely oblivious to the amount of work that goes into securing a mortgage. But Elliot and Katie both made it so easy. Communication throughout was always amazing and they completely took the stress away. I’d recommend them to anyone!
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Posted 2 years ago
Very communicative, responsive, and proactive. Found us our mortgage offer to assist us in our first ever housing purchase of a shared ownership property. Can’t thank the team enough! This property will mean our disabled children can live fuller more comfortable lives!
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews