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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Mortgage 1st have absolutely been essential for us remortgageing. I tried to do it all on my own and found it highly stressful and anxiety provoking. Both Shaun and Becky made the process as stress free as possible and to be quite honest did all of the hard work for us! Also, to note this was done during the months Sept-Nov 2022 when interest rates caused banks to have an excess back log! Thank you so much Mortgage 1st we'll see you again in 5 years.
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Posted 2 years ago
Honestly could not recommend Charlotte enough! From my very first call i was unsure whether id be able to get a mortgage due to things I'd heard about the market but she found me more than one deal! Made the entire process feel easy, was kept well informed throughout and really got a sense of they really care about you and your house purchase. Thanks so much to both Charlotte & Preet for being so lovely and professional and putting a ftb at ease with a house purchase. Honestly the best people I've dealt with
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Posted 2 years ago
We're very happy with Mortgage 1st. They deliver a top quality service and take all the pain away from remortgaging, which seems to come around quicker each time. Edward Peters and Amy Skinner make a great team and manage us successfully through the whole process and are super patient when waiting for us to do things! I would highly recommend Mortgage 1st for your mortgage advice.
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Posted 2 years ago
I cannot be more than happy and grateful to Mortgage 1st. In the middle of the mini-budget crisis and bank mortgage turmoil, Chris, the advisor and Katie, the processor, managed to get me a well attractive rate mortgage thanks to their superb and prompt diligence. Fluid communication, honest advise and prompt actions is what I found from Mortgage 1st. I truly recommend them to anyone who expect top class financial service and more importantly honest advise.
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Posted 2 years ago
Mortgage 1st have been amazing throughout my current mortgage application and in a very difficult time too in terms of market turmoil. This is the third or fourth time I have used them and each time they have been excellent. They have never been too busy to answer my queries and allay any concerns. I would never have been able to navigate my way through the process without them (Megan, Kirsty and previously Jon). The service they provide is worth every penny and I would highly recommend!
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Posted 2 years ago
The Advice and support from both Chris and Lewis was excellent for helping through my 1st remortgage on a shared ownership. Other brokers aren't keen on touching shared ownership mortgages or renewals but everything was made clear and easy and nothing was too much trouble. On top of that, the service was quick and i will definitely be using them again.
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Posted 2 years ago
I have been turned down on my mortgage by high street bank, and when I look for the help from other mortgage broker, they all come up with cliché response and not so willing to spend their time to workout on solution to help. But thanks to Chris & Becky who really help to analysis on my case and provide the best option and always repsonse my question in a very efficient manner.
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Posted 2 years ago
Absolutely marvellous; clear non TLA conversation with lots of good useful advice. Will be back for further device down the road. Thank You Ayesha.
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Posted 2 years ago
Carl Robbins had got into contact with us through our estate agents recommendation. Throughout the entire process Carl has gone above and beyond to support and inform us at every step. We had a very long waiting periods with our bank that extended the process by around 5 weeks. Carl Robbins & Amy Skinner both did amazing keeping us informed whenever we requested and chased on our behalf. They have made the mortgage application process stress free and were very pleasant throughout.
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Posted 2 years ago
We used Mortgage 1st to purchase my first home, and we have used them ever since. We see no reason to go anywhere else. An end to end service which provides for a hassle free process and allows you to get on with you day to day, safe in the knowledge that you are being looked after. Great staff, who are always on hand to help and nothing is ever too much for them. Even in the adverse market conditions we find ourselves in, Mortgage 1st take a lot of the pain away. We simply can't recommend them enough.
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Posted 2 years ago
Almost completed my mortgage that was arranged by mortgage 1st, I found them to be very helpful and replyed with answers to my questions very quickly!
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Posted 2 years ago
Amazing customer service, highly recommended
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Posted 2 years ago
Very helpful
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Posted 2 years ago
Really useful to get real advice about what was best to do in my situation, and amongst the current inflation/cost of living situation. Charlotte secured my rate on a day when all the lenders withdrew their rates, which was invaluable. She so managed to make my application with so little effort on my part. Hollie was really responsive and helpful always with my questions! I've used other mortgage brokers but definitely will come back here.
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Posted 2 years ago
Carl was brilliant. He took time to explain all our potential options and acted quickly to help us secure the best deal for us. Thank you.
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Posted 2 years ago
Great personal approachable service
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Posted 2 years ago
I feel like I could write a book on how amazing the mortgage 1st team have been. I needed help to pay off a shared equity loan I took out 10years ago and didn't know where to start. The advisor I was given first, Becky, was amazing, understood my confusing finances, whilst husband deployed over seas and childcare costs, she managed to keep me calm and up to date. As the process went on, it's been over a year, she kept me up to date with any changes. Unfortunately Becky left and I got a new Becky to help me, again she was amazing, I'm dyslexic and she explained everything in depth and made it feel personal and like she cared. She helped to chase solicitors when I was getting no answer and left no stone unturned. I've always used a free service in the past but this has made me understand how valuable a mortgage advisor is and your worth every penny. Thank you so much for everything.
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Posted 2 years ago
Couldn’t recommend Jonathan Saint and his team more! He has sorted our mortgage offer out in no time! Has been so kind and supportive throughout the process, kept us informed and updated at all times. Honestly couldn’t recommend someone’s services more!
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Posted 2 years ago
Laurel Ellis was amazing from start to finish and helped us with our remortgage. The whole process was finished in less than 2 weeks and was stress free all thanks to Laurel. Couldn’t recommend her enough, professional, friendly and an all round great mortgage advisor!
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Posted 2 years ago
the process was efficient, punctual and professional
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews