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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Brilliant service offered by Andy and Sharlene they have kept us up to date at every stage of our mortgage application. This is the third time we have used Andy and we cannot fault him. Thanks for everything.
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Posted 11 months ago
Carl from Mortgage 1st provided a really personable service and kept me up-to-date throughout the entire process, so I knew exactly what was happening. We definitely recommend!
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Posted 11 months ago
We have had a fantastic experience with Mortgage 1st. Andy has been really attentive despite the application not being straight forward. He is very tenacious and kept us updated at every stage. Great communication from Paige. would definitely recommend.
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Posted 11 months ago
Shaun was amazing! He was so friendly and honest when we was looking at mortgages, despite some set backs along the way Shaun was still able to help us and get us an amazing deal! I could not recommend him enough! Keeley was really lovely whenever I had asked her to do something she would do it and reply rather than loads of email chains! She settled my nerves from other company’s pressuring for answers and was so supportive throughout, together these two made a really good team in helping us through this process as first time buyers. And we appreciate their help so much as we’d lost hope of the dream of having our home as we’d had set backs from mainstream banks.
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Posted 11 months ago
Excellent Support from Paige & Oliver in complete process of mortgage & home insurance. Both are always available for support & guidance
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Posted 11 months ago
Quick contact, valuable advice, no fee for advice
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Posted 11 months ago
Couldn’t be more happy. Professionally dealt with and quick !
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Posted 11 months ago
Oliver Page and Paige Sanderson were very helpful and prompt to response. Would recommend again.
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Posted 11 months ago
Absolutely brilliant service, Chris & the team have gone above & beyond. Would highly recommend.
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Posted 11 months ago
We were thoroughly impressed with the service at Mortgage 1st. Holly and Sharlene supported us at every step from start to finish, taking the time to explain everything to us which was hugely appreciated as first time buyers! They were both also very quick to respond to any of our communications. Absolutely we will be looking to use their services again in the future.
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Posted 11 months ago
Absolutely worth the 5/5 review. We had great communication with our adviser Andy Hunt throughout the process. He carried out thorough discussions with us on the best products for our needs, and we are very reassured with the life cover we took out.
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Posted 11 months ago
Second time in years we have used mortgage first, for help with setting up our first mortgage and now again for remortaging, the whole proccess was smooth and easily done. The staff at mortgage first, always are on hand to answer any questions you may have, Shaun and Keeley went above and beyond to help us with our requirements. Will again be recomending this company to friends and family. Shaun and Keeley are both an amazing credit to the team. Couldnt have done it without them. 5 star service. x
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Posted 11 months ago
Nikki has been our mortgage advisor for 8 years now. She always give advice that is clear and easy to understand, explains any jargon and shops around for the best deals tailored to our needs.
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Posted 11 months ago
This is the second time we have used Oliver and Sharlene’s services at Mortgage 1st and it most definitely won’t be the last. Oliver is proactive, detail driven and acts swiftly to make sure your mortgage application is sent off speedily (but without cutting any corners). Oliver is experience and wise, and this experience and reassurance is worth its weight in gold. Sharlene is brilliant at helping get the application over the line, has outstanding communication and provides frequent updates as to the status of the application. This is the second of many and every future mortgage application!
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Posted 11 months ago
We had a great experience with Lauren and Keeley. They were both extremely helpful from start to finish, answering any queries we had in a timely manner. Whenever we were unsure of anything Lauren made sure to explain this very well to us as we are first time buyers. We have just had our mortgage approved and are very excited. I would definitely recommend this company and will be using again in the future.
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Posted 11 months ago
Very helpful, all advice was clear and expertly given to us, if we were ever unsure of anything it was always explained to us extremely well, couldn’t have asked for a better advisor, as first time buyers we were very unsure of a lot of things meaning we had a lot of questions, which these were dealt with immediately and always talked through and explained thoroughly meaning we felt very reassured and made the whole process very relaxing, meaning we could actually enjoy fully the whole process of buying our first home.
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Posted 11 months ago
Oliver and Sharlene have been extremely helpful, efficient and friendly during our application. As new buyers it was all very overwhelming and they both helped us understand every step and were onhand answering all of the many questions I had during the process. We have just had our Mortage approved with TSB and are very, very excited for the day we get our keys. Oliver and Sharlene are a credit to Mortage1st and I would highly recommend them and the company to anyone.
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Posted 11 months ago
Thrilled after being terrified by a huge mortgage rise when Harriette calmly and efficiently arranged a new preferential fixed rate that came day. Delighted! Thank you Harriette!
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Posted 11 months ago
Really good service. Very helpful and listened to my needs
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Posted 11 months ago
We started of our mortgage application with Joe, he was very quick in getting us a decision in principle which was great. He submitted our mortgage application for us to NatWest, however NatWest declined us as I started a new job and you need at least 6months of employment with NatWest, Joe should have known this. It was resubmitted with Halifax. We then were passed on to Keeley who stayed with us throughout the process, she was good however communication could have been better. We also had a new mortgage advisor with our new application with Halifax and was passed onto Shaun. Now we wondered why we had been passed from Joe to Shaun, it turns out Joe had left and we hadn’t been told! While having an on going application with him! Shaun was excellent, amazing communication and got us our offer very quickly. Overall they got the job done and that’s the main thing, can’t fault them apart from the lack of communication in certain aspects.
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Posted 11 months ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews