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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Ongoing Customer Service and advice is excellent and I always know Edward will ring as a renewal date gets closer and I need not remember to do anything. Online service with no need for face-to-face appointments works for me.
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Posted 1 year ago
every since i first have been in contact with Mortgage 1st , the support has been amazing. My main contact person Edward Peters has been great and I am very thankful of all the work he has done for me.
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Posted 1 year ago
fantastic service from Oliver who made the whole process so easy and explained everything clearly and was always prompt in replying to any queries,.. Thanks a lot for your help!
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Posted 1 year ago
i like to thank Keeley and amelia from Mortgage 1st for your professionalism and for keeping me fully aware updated of each step of the way throughout the process thank you so much, girls
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Posted 1 year ago
I have followed Nikki Betts wherever she has worked and she never disappoints. She is simply brilliant at what she does and I would highly recommend her and the Mortgage First Team.
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Posted 1 year ago
I have been given the beta service by Emma and Kirsty they are the only ones that have got me to this stage and I can’t thank them enough for all of their help this far.
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Posted 1 year ago
Danny has been fantastic throughout the whole process, he’s kept in touch with us and ensured that we received everything that we need. Fantastic service
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Posted 1 year ago
I have a number of buy to let mortgages and have used Ayesha for several years. Cant praise her highly enough. She always offers clear and knowledgeable advice and makes the process completely painless. I have just renewed a fixed term mortgage with her. She contacted me in advance of the expiry and ran through my options - click of a button and I was away -completely stress free would highly recommend Ayesha and Mortgage 1st
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Posted 1 year ago
Really happy with the service received from Shaun and Becky. Saved a lot of stress and hassle searching for the right product on my own. The whole process has been very smooth from start to finish and not wasted any time getting to final mortgage offer.
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Posted 1 year ago
I can’t thank Megan at Morgage 1st enough for the last year, it really was not an easy process but she went above and beyond every step of the way. The level of service was exceptional from start to finish, she was so down to earth and guided me through my first Morgage amazingly. Megan even stayed in-touch over the Christmas holiday period answering and reassuring me when she didn’t have to because I was so stressed and upset! We got there in the end and I honestly believe we wouldn’t of made the deadline if it wasn’t for her. I will only ever use Megan in the future with any other property purchase, I would highly recommend her. Katie was exceptional to, always very quick and professional replying to emails and queries. Thank you to all the team that made it possible. Joanna x
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Posted 1 year ago
Natalie is always helpful and great at keeping in touch. Nothing is too much trouble.
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Posted 1 year ago
Fantastic service. Amy and Jonathan are brilliant! I went from no mortgage to a better deal approved in days. Definitely recommended
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Posted 1 year ago
Such quick and thorough service with our remortgage. Highly recommended.
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Posted 1 year ago
Usually I dont trust companies adverts on internet But this one had a very attractive advert that had never seen before ---- something like give us a challenge ---- I actually phoned them I had some problem with the credit files in the past 4 years and I had gone to other mortgage advisors but rejected all the time 1st mortgage made something impossible to officisl our mortgage offer this week I DONT KNOW how they do it but from start to finish they are the absolute best company Thanks Armand Sangbarani
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Posted 1 year ago
Excellent service. Highly recommended. Thank you.
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Posted 1 year ago
Really helpful and knowledgeable. Really flexible too, with evening and weekend calls to fit around your schedule. Recommend by friends, very glad they did.
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Posted 2 years ago
Absolutely fantastic staff. We have had 2 houses fall through and are currently 3rd time lucky. For each house we have used mortgage 1st, specifically Shaun and Keeley each time they have been nothing but helpful. Even when we were giving up hope they reassured us that it would all work out. Shaun was always at the end of the phone whenever we had questions and Keeley was just fabulous always answering our questions and getting back to us super fast. They have made the process as stress free as possible. Would recommend 1000%.
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Posted 2 years ago
Oliver is always amazing from start to finish. We can never thank him enough for his hard work when sorting our mortgage out. He listens to our needs and is always able to match us with the most suitable mortgage and carefully guides us through the process. Also to Keeley who picks up the application after Oliver, thank you for always keeping us informed as the application progresses. We'd be lost without you both!
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Posted 2 years ago
Absolutely brilliant service from Danny Sykes. I contacted him directly via a friends recommendation. As a first time buyer he became a mortgage broker and therapist in one. I think searching for a mortgage would have been a nightmare without him. Always had my back and felt in very safe hands. Please never leave Danny! I'll need you again in a few years! Mortgage Processor Amy Skinner was also brilliant calming my worries every step of the way. Can't believe I've got my own home! thank you so much!
Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
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Posted 2 years ago
We have had Chris Dunn as our mortgage advisor and Keeley Craig as our mortgage processor. I can not speak highly enough of the service they have provided. We did not think a mortgage would even be possible for us at the start and it was very much a case of you never know may as well have a look! Now 6 weeks later we have a mortgage offer! They have been very sensitive to wife’s anxiety along the way, and have responded to all sorts of queries professionally, quickly and with care and consideration. Thank you again so much.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews