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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
Andrew &
Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Very pleased again with the mortgage 1st team. Would highly recommend.
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Posted 1 year ago
Very easy experience, attentive staff. Working hard to update you every opportunity they have. would highly recommend
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Posted 1 year ago
Really supportive and fast!
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Posted 1 year ago
Lauren Miller and Lewis Atkins have both been great to work with; providing quick and concise help where needed. We have worked with Lauren for years now and will continue to do so!
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Posted 1 year ago
Really happy with the service from both Lauren and Keeley. I can’t believe the speed from when we started the application to receiving a mortgage offer. Both on the ball and easy to get hold of at all times. Thanks for your help, will be using again for my next property purchase in the new year.
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Posted 1 year ago
Oliver Page at Mortgage First was brilliant. He helped us in so many ways and found us a great deal. Couldn't recommend him and this company enough.
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Posted 1 year ago
Fast and quick help to give me a better deal on my mortgage would recommend them to my friends and family
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Posted 1 year ago
Danny has been amazing from start to finish, he has explained everything in detail and has been so quick, Preet was able to get our mortgage offer through in just over a week which has made the process even smoother, I would recommend them both highly :)
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Posted 1 year ago
Antonia from mortgage 1st has been incredible. I got in touch with them feeling like it was pretty hopeless as one lender would say one thing and another something totally different. Antonia made it all very easy and straightforward, from getting the mortgage in principle right though to getting the mortgage offer. If the other brokers are as helpful as Antonia I’d highly recommend them
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Posted 1 year ago
Mortgage 1st really understood my mortgage requirements and came up with a solution that worked for me. Great service and fast turnaround time, keeping me updated every step of the way.
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Posted 1 year ago
Excellent quick and smooth service, Lauren Miller was amazing, keeping in contact daily throughout the process and finding better rates a few times also, Amy Skinner was great with the processing, I have now received my formal offer saving me money each month. Would highly recommend.
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Posted 1 year ago
Working with Mortgage 1st was the best and easiest interaction of the whole house buying process. We were in contact with Lauren and Preet during our application. Lauren was extremely prompt in responding throughout the process. I really felt she went above and beyond and showed dedication and professionalism that is exemplary. After the initial details were put together we were then supported by Preet, who again showed great customer focus and completed the application process for us. I would 100% recommend Mortgage first - and that's from someone who was initially not keen on using a mortgage adviser!
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Posted 1 year ago
We contacted Sophie at Mortgage 1st to help us streamline our life insurance policies. The whole process was so quick and easy, we were given multiple options, with the range of knowledge about each policy. Not only did she find us a better policy, she also managed to find one considerably cheaper. The process was so quick and easy and we cannot thank Sophie and the rest of the team more.
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Posted 1 year ago
I wanted to take a moment to express my heartfelt appreciation for the exceptional service provided by Amelia and Preet during our recent mortgage application process. Their professionalism, dedication, and attention to detail left an indelible impression on us, and we are delighted to have chosen Mortgage 1st for our home financing needs. Where other mortgage brokers said "No, it cant be done" or were stuck up,Amelia and Preet said "Yes", and was very receptive/warm. They expertly guided us through the entire process, making it clear and easy to comprehend. Their industry knowledge and ability to explain complex concepts in a straightforward manner were invaluable in helping us make informed decisions. Amelia and Preet were always readily available to address our questions and concerns. Their responsiveness and prompt communication not only put our minds at ease but also showcased their commitment to providing top-notch customer service. It was evident that they genuinely cared about our financial well-being and worked tirelessly to ensure we secured the best mortgage terms possible. Moreover, their attention to detail and thoroughness in reviewing our application were commendable. They left no stone unturned in ensuring that all necessary documents and requirements were in order, which streamlined the approval process and minimized potential delays. Throughout the entire experience, Amelia and Preet consistently exhibited a high level of professionalism and courtesy. Their friendly demeanor and patience made it a pleasure to work with them, and we felt like valued clients rather than just another application in the queue. In a world where excellent customer service can sometimes be hard to come by, Amelia and Preet at Mortgage 1st truly stand out as shining examples of what it means to go above and beyond to meet the needs of their clients. Their dedication to excellence has left a lasting impression on us, and we will not hesitate to recommend Mortgage 1st to our friends and family based on the exceptional service we received from Amelia and Preet. We are genuinely grateful for their hard work and dedication and look forward to a long and positive relationship with Mortgage 1st. Amelia and Preet have certainly made the process of securing a mortgage an enjoyable and stress-free experience for us, and we couldn't be happier with the outcome.
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Posted 1 year ago
Antonia and Becky were brilliant ... My mortgage was arranged .. and then rearranged several times due to property purchases falling through. four properties over 8 months!the attention and immediate support was faultless all the way through the process. I can thank them both enough for all of their professional support and timely communication. Life insirance was also arranged as well as buildings and contents cover ... a great service from start to finish. Will continue to recommend others to consider using Mortgage 1st.
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Posted 1 year ago
Amazing service, very quick, efficient and hassle free. They literally do everything for you. Highly recommend!!
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Posted 1 year ago
Harriette was very helpful and quick to respond in negotiating a lower rate on our mortgage. Very happy with the service provided.
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Posted 1 year ago
We needed Life Insurance & Critical Illness cover and wanted to understand the options available to us in simple terms. Lucy, our advisor, was fantastic; she was patient, listened to our needs and provided us with a range of options that suited our personal circumstances. She made the process seamless and really simple. I wouldn't hesitate to recommend Lucy to others, and will definitely be using her services for our future needs.
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Posted 1 year ago
When we made the call to Mortgage 1st and spoke to Mark, he reassured us that we were in good hands. We felt that all questions we had was answered. Once we agreed to a product that suited our needs Mark passed our case to Anne, and again we were kept up to date until till we received an email that our mortgage application was excepted. We never felt rushed in to doing anything we felt didn't suit us, and would happily recommend picking up the phone or emailing Mortgage 1st for support and advice on a product that would suit your needs. We are now looking to seek advice on life insurance and house insurance. Once again we would like to thank you both for all your help and advice.
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Posted 1 year ago
I am a first time buyer and I didn’t really have much knowledge about the process of buying a house. So I looked for a brokers and found Mortgage 1st and made an enquiry. Writhing 24 hours a woman called Sophie phoned me and gave me the knowledge I need. Sophie supported me throughout the whole process, customer service was amazing. I am a very busy person and Sophie was so flexible of when I needed to speak to her. Everything got dealt with so quickly and efficiently to the best standard. The price of the service is definitely worth it!
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews