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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
I’ve worked with Katherine for a number if years when remortgaging, we have given some tricky circumstances but she always manages to source products, and communicate on a level that is understandable. I wouldn’t use anyone else.
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Posted 2 years ago
I have been dealing with mortgage 1st since 2016, Nikki always does a fantastic job on getting the best deals that suit, she makes the whole process stress-free and is constantly keeping you up to date with progress via email or telephone no matter what time of day it is, Hollie does a fantastic job in keeping the admin side of things running smoothly throughout the whole process keeping you well informed. Thank you Nikki And Hollie 😊 would highly recommend using Mortgage 1st.
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Posted 2 years ago
I was in a special situation as an expat where UK mortgages are difficult to source whilst based in Europe. Holly was great right from the start and took all the information she needed to get things moving. It took some time to complete but she and her colleague Hollie always kept me informed as the process progressed, and stayed on the case right to the end. A great team and will recommend them to anybody.
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Posted 2 years ago
I dealt with Faye Dawson and she was a joy to work with from start to finish. Helped get the best deal we could and avoid an early redemption penalty. Always available to speak to and felt in very safe hands
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Posted 2 years ago
Edward is knowledgeable and experienced and looks to provide quality advice and recommendations. Hollie helps out with admin and does a great job at keeping you up to date with every step of the process
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Posted 2 years ago
I have been dealing with Megan for a few years now and as always it's a pleasure. Always willing to help and support and nothing is ever too much hassle. Would highly recommend
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Posted 2 years ago
Fantastic support throughout the process. My advisor Megan was amazing through the whole process and kept me well informed and supported! Thank you for all your help!
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Posted 2 years ago
Very helpful and friendly, I always seem to give them a challenge and they never fail to deliver. Thankyou Nikki and Becky Highly recommended
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Posted 2 years ago
A family member recommended mortgage 1st to us and they have been absolutely amazing. I can not recommend them enough, from the start to the end nothing was ever to much trouble. Supper quick to respond to any of my messages and just made the whole thing do able for me and my family. I want to say a huge thankyou to my advisor Nikki for everything you truly are amazing and we will forever be grateful. ⭐⭐⭐⭐⭐
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Posted 2 years ago
I had made contact to a few brokers before a friend referred me to Hyat. From the beginning Hyat had been patient and very informative which has supported me especially as a first time buyer. He provided me that level of reassurance in situations which weren’t always as straight forward. Nothing was ever too much trouble and he would go extra mile to ensure the process went as smooth as possible. Thanks again Mortgage 1st you will definitely be hearing from me again.
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Posted 2 years ago
I spoke to two alternative brokers before a friend recommended Hyat Alam to me. From the start he was knowledgable, professional and always available to assist when needed. The fee was very reasonable and is absorbed under the mortgage. There was a level of reassurance given which improved my confidence in the process, invaluable to a first time buyer like myself.
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Posted 2 years ago
Faultless service, very quick to respond and get things moving. My remortgage was organised super fast. Thank you.
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Posted 2 years ago
My recent experience of buying a new property has been a challenging one due to it's historic leasehold, but the service and support I received from Mortgage 1st has been exceptional. Specifically, I would like to say a huge thank you to my advisor Carl Robbins, who has been incredibly patient and supportive throughout the process and he really went the extra mile to ensure we got everything over the line. If I ever decide to move again, I will definitely be using Mortgage 1st. Many thanks!
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Posted 2 years ago
Fantastic customer service! Chris & Chelsea were very helpful, every step of the way. Chris is a brilliant mortgage advisor. He is always very clear with what he is explaining to you & is very methodical in his approach to dealing with things. Chelsea is always very prompt in dealing with any questions or requests. I will be using this service again.
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Posted 2 years ago
Fantastic customer service!
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Posted 2 years ago
Couldn't have done any more for us! Natalie and the team were fantastic and helped us at every turn. Would highly recommend to anyone else in a heart beat.
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Posted 2 years ago
From the very start of our journey we have dealt with Elliot. He was always happy to help and nothing was ever to much. Both Elliot and keeley were very responsive in their actions to ensure everything is processed quickly and updated us all the way through which was amazing for us and big reassurance with this being our first time buying a house. I can't stress how much Elliot made the whole process easy even after a rocky start He always had tricks up his sleeve to find us the best option. Thank you so much both Elliot and Keeley.
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Posted 2 years ago
I was recommended to Mortgage First as I needed some help to get a BTL approved. I needed people who were experts in their field, to help me work through the sticking points (Credit file) and then get the best possible deal. I worked with Chris Griffiths who was extremely helpful, knowledgeable and flexible, often working out side of business hours to give me the support and help I needed. In fact, if I hadn't of used Mortgage First, I would have been in the dark and still figuring out why I was having problems. I strongly recommend Mortgage First and I am already working with them on my next investment
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Posted 2 years ago
Elliot and Bev were amazing, first class service! I will definitely be recommending them to family and friends. Thank you so much guiding us through the process we really couldn’t have done it without you!! 😊
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Posted 2 years ago
Great service , would recommend to anyone
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Posted 3 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews