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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Great service from Laurel Ellis. Very efficient and knowledgeable. Thank you for all your work on our application.
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Posted 1 year ago
Chris took the stress out of a difficult situation almost two years ago and has just, along with Izzy, made renewing my fixed rate so easy. Everybody that I have had contact with at Mortgage 1st have been brilliant! I wouldn't hesitate in recommending them.
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Posted 1 year ago
Excellent service for a remortgage. Got me best deal available and support in what could be a tough decision at an even tougher time around the market place.
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Posted 1 year ago
Fantastic, super quick, clear communication with detailing service by Sophie Weaver. She has started the process and once basics done she has forwarded to her team member Katie Murphy and once again she has also proved that she is also excellent in service. Each time we asked any question they both were ready to response by email or text and patiently gave replies to all our queries. I will surely recommend them if you are looking for best service in your time frame.
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Posted 1 year ago
Very happy with the service I received from Lauren and Katie! Thank you!
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Posted 1 year ago
Shaun is a credit to your company, couldn’t be more grateful for his help finding a new product for us , Will continue to use mortgage 1st in the future
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Posted 1 year ago
A Professional, Fast and Efficient Service. Thank you Holly and Lewis!
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Posted 1 year ago
I cannot believe I’m saying this but I am a solo first time buyer!! Never did I think this would be possible to achieve on my own. I approached Danny just for a bit of advise and he just simply made it happen. He completely tailored my mortgage to everything I needed and left no stone unturned when it came to getting me the best deal. Thank you for being on hand for my every question going above and beyond, a great Mortgage adviser but above all a top top guy! X
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Posted 1 year ago
Short and simple. Lauren made it so simple and easy to change mortgages. 10/10. Highly recommend
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Posted 1 year ago
Lauren Miller supported on the remortgaging of our flat. She provided exemplary customer service throughout the entire process, which was a couple of days as Lauren made the process so quick and easy. She proactively communicated throughout and made sure to update us on any new products that would make our mortgage more affordable. She was able to answer all our queries and concerns quickly which provided real reassurance as this is not an industry I am familiar with. I'd recommend using Lauren and Mortgage 1st to anyone.
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Posted 1 year ago
Lauren Miller at Mortgage First was invaluable in helping us sort our mortgage on our first purchase and then on our remortgage. She went above and beyond in keeping us updated about the best mortgage rates. She explained everything in plain English, always proving excellent customer service. Couldn’t recommend her enough!
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Posted 1 year ago
I’ve worked with Lauren for 7 years now and she is an excellent mortgage broker. Lauren is extremely efficient, understands the market, and will always find the best rate to fit around my lifestyle. 5 star service
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Posted 1 year ago
In these difficult times Chris Dunn the miracle worker from mortgage 1st managed to find me a mortgage which I thought would be near impossible . He has been working with me for a while , whenever challenges came up and my spirit get dampened he always managed to find a solution to overcome the challenges . He is hardworking , kept me informed , he has excellent customer service skills, he has been God send really . Getting a mortgage is a challenging process , to gain understanding of the documentations and process but he took his time and always explained it to my satisfaction. I don't even think Chris knows what he has done to help me achieve my goals and aspirations . this is something I have been thinking about for a long time . So a big thank you to Chris and Mortgage 1st . Becky Evens Also a big thank you to Becky Evans for all your support in the last few weeks as closed out the process . you made the process smooth and easy with regular updates , I am very grateful for you your professionalism and efficiency. Thank you Chris , Becky and Mortgage 1st
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Posted 1 year ago
Our experience with Mortgage 1st has been outstanding. From the word go, Laurel was super friendly, took the time to understand our circumstances and answered our many questions about the home buying process. She was always on hand to help us as we viewed and put in offers and checked many different lenders to get us the best possible deal as well as find a lender who were suitable for us. Keeley was excellent when it came to the application - they were both super clear, communication was excellent and were so on it with chasing up our lender along the way. Mortgage 1st took what was quite a daunting and nerve wracking experience for us first time buyers and made it smooth, helping us to navigate what is a complex and stressful time. They were thoughtful, thorough and always there whenever we needed them or had questions. We wouldn't have got on the property ladder without them!
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Posted 1 year ago
Not used a broker before, but am so glad I did. Craig and Sharlene were so helpful and efficient at getting our mortgage deal done. It saved us a huge amount of time and allowed us to lock down the rate much quicker than going direct to a lender. All our preferences were taken into account and the process couldn't have been smoother. Will definitely use Mortgage 1st again and have recommended to others. Thanks so much Craig and Sharlene.
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Posted 1 year ago
I have used Oliver at Mortgage 1st for a while now and he has always provided top class service with his knowledge to make the process easy and easy to understand. I will be using Oliver again.
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Posted 1 year ago
A special thank you to Craig and Sharlene who worked tirelessly on getting me an offer from a lender which other brokers had previously failed to do. Constantly keeping me in the loop with developments and making the whole application process simple. I would not hesitate to recommend Craig and Sharlene to anyone looking for mortgage / re-mortgage
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Posted 1 year ago
We were so grateful and lucky to have the help of Daniel Sykes (mortgage advisor) and Katie Murphy (senior mortgage processor) from Mortgage 1st during our mortgage application. We got accepted on our dream first home as first time buyers and we couldn't have imagined the process without the help of these two wonderful people. They were beyond helpful, professional and passionate about helping get us our home and as first time buyers this made the process so much more pleasant. Myself and my partner couldn't recommend the team at Mortgage 1st enough! Thank you so much to them for helping us get our first home, it will forever mean so much to us!
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Posted 1 year ago
Very helpful and gave great advice. Customer service was fantastic and Chris Dunn (my financial advisor) made himself available at all times throughout the week in order to work with my availability. Overall I would highly reccomend.
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Posted 1 year ago
Fast and efficient service, easy to follow and excellent communication on email and phone.
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews