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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
Andrew &
Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Good customer service, great communication.
Helpful Report
Posted 1 year ago
Laurel was so helpful and very quick on coming back to us. Would absolutely recommend
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Posted 1 year ago
As a first time buyer in a worrying economic climate I was immediately put at ease talking to Sophie at mortgage first, She clearly explained my options what was likley to happen and how the process would work. All explanations of fees where immediately explained. Sophie and Amy where in continous communication through the whole application process and where amazing I genuinely don't think it would have been possible for me to navigate whilst juggling work and stress without their help and advice. I now have the keys to my first home with my wife and I can honestly say I would have felt the service we received was worth double what we paid, would highly recommend !
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Posted 1 year ago
Mortgage 1st help me find a mortgage where other companies couldn't. My mortgage advisor Carl Robins found me the a great mortgage with a competitive intrest rate. This was then executed by Amy Skinner who kept me up to date through the entire process. All in all a great service.
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Posted 1 year ago
Daniel and Preet have been incredibly helpful from start to finish. We had a few little complications to get around but Daniel couldn't have been more accommodating and helpful in getting the best deal for ourselves. I would highly recommend anyone to get in touch with Daniel about their mortgage as he makes everything super clear and understandable. I will definitely be using Daniel for anything else going forward and cannot thank him and Preet enough.
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Posted 1 year ago
I was stuck with an interest only mortgage for the last 12 years after divorce and ex husbands name couldn't be removed due to financial advisors telling me on paper I couldn't afford to remortgage , was reccomended to contact Jonathan Saint by a friend after becoming desperate and stressed by the interest rates rapidly rising and the threat of losing my home , after a very indepth email about my situation to Jonathan he reassured me he would find me a solution and arranged to come to my home at a convenient time, after discussing at length the situation I was stuck in he took all of my information and the very next day had a mortgage offer in principle! Absolutely amazed by his determination and speed to prove me wrong that he could help and he most certainly has. Within a few months and just before another interest rate rise my house is now finally my home and not under threat or stress of having to sell he really is Granthams 1 and only mortgage man and I can't thank him enough .
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Posted 1 year ago
Craig made the seemingly impossible, possible for us and I cannot thank him enough. Craig went above and beyond to make sure we were matched with the best lender for our circumstances and also the cheapest. We had our agreement in principle on 7th September, Craig submitted our full application on the 12th September and we had a mortgage offer the morning of 14th September. I cannot recommend Craig or Mortgage 1st enough. The time taken to reassure us and to answer any questions or concerns we had along the way was outstanding. Thank you so much, we are so excited for this next chapter of our lives and it wouldn’t have been possible without you. A special mention to Becky also who dealt with the processing of our mortgage application. Her communication has been fantastic and everything was explained so clearly. As a first time buyer the mortgage process is a really scary prospect. You really have made this experience as seamless and easy as possible. Thank you will never be enough!
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Posted 1 year ago
Thanks to Laurel and Katie I was able to get a much better deal on my mortgage than with other providers. They were both helpful and efficient throughout the process, going above and beyond to make sure deadlines were met. I'd thoroughly recommend both them and Mortgage 1st.
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Posted 1 year ago
Super helpful, quick and easy! Amy was very efficient and kept us updated, no need to chase- very chilled application to be honest!
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Posted 1 year ago
Extremely attentive, patient and informative.
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Posted 1 year ago
Elliot & Katie made purchasing our new home totally stress free with handling our mortgage seamlessly. We were talked through every step thoroughly and both couldn't have been any more helpful with all the questions we had a long the way. The turn around from start to finish was unbelievable. I would highly recommend Mortgage 1st.
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Posted 1 year ago
Oliver has been fantastic and extremely responsive to every question I’ve had. He gave me numerous different agreements and mortgages in principle over the course of months as I had multiple offers fall through. He’s been absolutely great to work with, and I couldn’t recommend him enough!
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Posted 1 year ago
There are no words to convey how amazing Antonia has been throughout our remortgage and life insurance change. Antonia has been on hand to answer any questions and put things into simple English so to speak and managed to get us a competitive price for both. Izzy who has dealt with the admin has also been amazing, always replying to emails and informing us as to anything that is outstanding etc. I would 100percent recommend Mortgage 1st, Antonia in particular.
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Posted 1 year ago
I would highly recommend Mortgage 1st to all. We had a really complex case to sort out remortgaging our home but one call from Craig and I was reassured that it was possible to do. Craig did an amazing job searching for options and explaing things to me, he kept me informed of where we were in the process and it was never too much trouble for me to contact him. Preet took over my account once the paperwork was submitted and was able to also keep in touch with me regularly about where we were. Any queries I had she was able to answer or chase with the appropriate person for a reply. For how much I paid to remortgage with them I really do think it was great value for money! If you are unsure about mortgages just give them a call and they are happy to outline the process to you with no obligation. Thanks to all at Mortgage 1st who have helped with remortgage, insurance and protection.
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Posted 1 year ago
I wud recommend mortgage 1st to any one. I hadn't got a clue how to sort my mortgage but one phone call n it's now all sorted. Jade and Lewis kept me informed all the way through the process so wud like to say a big thank u to both of them
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Posted 1 year ago
Helpful throughout the process tailored their service to my needs and were always available should I need. Excellent
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Posted 1 year ago
We were confused on what mortgage rates would be for us “The first time buyers”, luckily Laurel Ellis helped us answer almost all of our queries no matter how silly they were. She helped us secure a good mortgage rate considering the market’s circumstances!!
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Posted 1 year ago
We have just had a buy to let mortgage offer, brokered by Daniel Sykes from Mortgage 1st. Daniel has helped us with each step and has kept us informed. Katie Murphy processed the paperwork and again did a first class job. I would highly recommend using Mortgage 1st.
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Posted 1 year ago
I have been working with the Mortgage1st company since 2021. During that time, I was extremely pleased as they managed to find the best deal for us, which we couldn't find anywhere else. We had only a 10% deposit and hadn't obtained our citizenship yet, so we were feeling somewhat hopeless. However, Elliot diligently worked on our case and successfully secured a mortgage for us, allowing us to purchase our dream house. This year (2023), we have once again chosen to remortgage with them. Their responsiveness to our inquiries is commendable. They are remarkably helpful, kind, and friendly. Despite my limited understanding of financial decisions, they guided us in the best possible way. I sincerely express my gratitude to them. For anyone who is considering this company, I wholeheartedly recommend working with them. They are not only trustworthy but also exceptionally professional in their work.
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Posted 1 year ago
Extremely helpful people , I’ve dealt with mortgage first several times in the past and I’ll definitely use them again in the future. Daniel and Paige are really good professional people. Thank you for all your help
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews