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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Elliot and Keeley done a great from start to finish and were extremely helpful during what can be such a stressful process. superb job all-round.
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Posted 1 year ago
After worrying we wouldn’t get a mortgage due to our complex situation, Lauren managed to find a lender for us & was such a massive support all the way until completion and I couldn’t thank her enough. Keeley was also great and helped us navigate our way through as first time buyers. Will definitely use them again when our mortgage is up. Thank you so so so much!!
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Posted 1 year ago
Thanks to mortgage 1st for helping secure our Mortgage, Craig Stephen and Sharlene Risden made the whole process easy and kept us updated throughout, they also provided multiple options to suit our situation, which they understood very well. I'd highly recommend them to friends and family.
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Posted 1 year ago
Similar to a lot of the reviews, a fantastic experience with Mortgage 1st for our home re-mortgage, at a time where we are all worrying about interest rates, our queries were answered promptly and the service provided was unbelievable. We managed to lock in a great product (or as good as one can be expected in this environment) for ourselves and this is all down to Mortgage 1st. Lauren Miller (who I have used in the past) was a star and I will continue to use her services in the future. Keeley Craig was fantastic in answering all of our queries and being diligent in chasing the lender to ensure all documentation was submitted in a timely manner. I would recommend Mortgage 1st to others and if you can use Lauren and Keeley, even better!
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Posted 1 year ago
A fantastic experience with Mortgage 1st, at a time where we are all worrying about interest rates, I was able to get very clear advice and the process was completed in no time! Oliver Page was my mortgage advisor and he took me through my options, answered all of my questions with patience and professionalism and was a pleasure to deal with.
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Posted 1 year ago
Ayesha and Keeley helped us on our mortgage application with very professional advice and quick response. We are very satisfied withe their support and would recommand to friends.
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Posted 1 year ago
I've used Mortgage 1st for over four years now and cannot recommend them enough. Nikki is amazing! And always responds with lightning speed. Since getting my home I've become self-employed and Nikki has been a great help guiding me through it mortgage-wise. She never makes me feel silly when I'm asking 100 questions and is always kind and reassuring. Thanks so much to Lewis who helped on my last application too. Cannot recommend this company enough!
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Posted 1 year ago
I would like to thank Sophie Weaver and Amy Skinner for all your help and support, would not hesitate to recommend Mortgage 1st. Thank you Anthony.
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Posted 1 year ago
I have worked with Mortgage 1st since my first mortgage but due to the uncertainty with mortgages and cost of living crisis I tried to complete my renewal on my own. Brad spoke to my partner and myself, he was very reassuring and helped me get a better deal than the one I had and made the whole process very easy. Thank you
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Posted 1 year ago
Exceptional Mortgage Broker - Chris is the Best! My experience with Chris from the Mortgage1st team has been absolutely outstanding. From the very beginning, he demonstrated an unmatched level of attentiveness, tact, and resourcefulness. After being turned away by a couple of other brokers due to our close affordability limit based on declarable income, Chris approached our situation with a fresh perspective. He listened to our needs and came up with innovative solutions that allowed us to explore various options, ultimately helping us meet the affordability criteria. Chris's ability to think outside the box paid off tremendously. Throughout the process, he was not only lovely and friendly to talk to but also incredibly responsive via email and phone. There was no waiting around for days to get a response - he was always there to support us. Whenever potential roadblocks arose, Chris skillfully navigated through them, guiding us every step of the way. His expertise and dedication made the entire journey smooth and stress-free. As if that wasn't enough, we were pleasantly surprised to receive a thoughtful gift package for our new home upon completion. It's these personal touches that set Chris and his team apart. Without a doubt, we wouldn't be in our dream home today if it weren't for him. I am immensely thankful to Chris and would highly recommend his services to anyone seeking a mortgage.
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Posted 1 year ago
Have used mortgage 1st twice now Edward Peters is great always answers his calls and explains thing’s very well he sorted our latest mortgage quote very quickly it has now been passed on to senior mortgage processor Katie Murphy how is very efficient always replying to questions promptly. Would definitely take out another mortgage with this team 10/10
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Posted 1 year ago
Lauren and Sharlene have been brilliant! Lauren managed to get us a mortgage offer even after another broker said it would be impossible with my adverse credit. She has explained everything to us throughout the process in really quick responses and I couldn’t recommend them highly enough! Hoping to complete soon, so thank you!
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Posted 1 year ago
Really efficient and informative advise from Craig Stephen regarding my life insurance. Craig was always in communication with myself providing updates along with knowledgeable information on the product. I would highly recommend.
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Posted 1 year ago
Had a bit of an issue with them which was swiftly rectified.
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Posted 1 year ago
Customer service from Megan was excellent as always. Thank you for your advice and remortgaging for us again!
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Posted 1 year ago
Service was excellent. Guided throught every step. My morgage Adviser made sure I got the best deal out there Everything was explained, questions answered and emails responded to the sane day
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Posted 1 year ago
Megan & Paige come with my highest commendations for their professionalism, counsel and above all, the speed and alacrity with which they have handled my recent product switch, making the whole process completely hassle free!
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Posted 1 year ago
Carl and Becky found us an excellent mortgage rate and worked quickly to ensure we could secure it. It's been a pleasure interacting with both of them and they've made the whole process incredibly efficient and easy. Thank you!
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Posted 1 year ago
Elliot worked tirelessly to find me the best remortgage deal available. As challenging as it was, he pulled through. Becky was then handed the reins and made sure that everything went smoothly. I can’t recommend enough.
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Posted 1 year ago
I couldn't rate Ayesha King and Keeley Craig more highly. We dealt with Ayesha a lot over more than a year (our fault!) She was very attentive, very patient, very good at thinking of "out-of-the-box" solutions. Great service all around. A complete pleasure in the stressful situation of buying property!
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews