Mortgage 1st & Peak Mortgages Reviews

Name: Mortgage 1st & Peak Mortgages
Address: 2 Napier Court, Gander Lane, Barlborough, Chesterfield, Derbyshire
Rating: 4.97

5.0 Rating 1,396 Reviews

99 %

of reviewers recommend Mortgage 1st & Peak Mortgages

Company Reviews

Metrics

Info

5.0

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish. Professional and excellent team. Always on hand to update and answer any questions. Keep up the great work. Thank you Mortgage 1st!”

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Posted 4 years ago

“Fantastic from beginning to end. Very efficient and honest even when it wasn’t what we wanted to hear (bank taking so long to allow access to portal) Nikki was logging in at 7am to try and get us the offer we were chasing! Thank you so much for making a very stressful process so effortless for us and obtaining a great rate for us moving forward into our new home! Will 100% recommend to friends and family, we cannot thank you enough”

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Posted 4 years ago

“Fantastic service from the start. Great commination, easy to speak to a broker over the phone or email with us all having busy lives. would highly recommend Mortgage1st.”

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Posted 4 years ago

“Holly Sims was extremely helpful and knowledgeable in her field. Meetings were conducted on MS Teams, at my request. We went through a few scenarios, with no question deemed silly, and all in all it was a most pleasant experience. We selected a great product! Would highly recommend, and use again!”

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Posted 4 years ago

“Holly took the time to really understand our needs, and her team did a great job of organising the mortgage, which went through without a hitch (once I had repaired my credit rating, but that's not her fault!)”

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Posted 4 years ago

“Been Using Holly and the team at Mortgage 1st for some time now and can’t imagine using any other broker for my mortgage needs, very professional, efficient and friendly is how I would always describe my experience Excellent!!”

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Posted 4 years ago

“This is the second time I have used Mortgage 1st. They have been really thorough with me and provided clear and transparent advice from the start. My adviser explained the process especially with Covid at the moment. My processor was Becky and she was always keeping me up to date. Ethan there also reviewed my home insurance and managed to save me money. Would highly recommend and look forward to speaking with them again in two years time.”

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Posted 4 years ago

“Been using Andy at Mortgage 1st for years, and I honestly wouldn’t go anywhere else for my Mortgage or Insurance needs. I can always rely on Andy to provide me with concise, trustworthy advice whilst finding me the best possible deals out there. Thanks Andy 👍🏽”

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Posted 4 years ago

“We recently did a remortgage through Mortgage1st, Nikki and Beverly were brilliant. We received our mortgage offer within 5 days & were soon set up ready to complete. We have used Mortgage 1st three times now & will continue in the future. Thank you!”

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Posted 4 years ago

“I have just arranged my mortgage through Mortgage 1st, having not moved for 22 years and I have to say the service was outstanding. My adviser responded to all my calls promptly and was very calming. All the processors handled my case well, especially my main processor Bev. Thank you all for making this so easy. I will DEFINATELY be recommending you to all my friends and will be back again in 3 years time without a doubt.”

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Posted 4 years ago

“Fantastic service from start to finish. We cannot thank you enough for all your help and guidance throughout what could have been a stressful experience without the calm reassurance and guidance that was given throughout from your team. Thank you Mortgage 1st!”

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Posted 4 years ago

“Extremely professional and reliable service. Both my adviser and case manager were happy to take the time to update me - nothing was too much hassle.”

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Posted 4 years ago

“I had few adverse credits and the advisor spent 2 hours over the phone going through my case and then he promised me to come back in 48 hours . After 3 days I rang him to ask for an update and then again on the 4th day I rang him again and then he indicated me a lender he may go to but then I had to tell him the lenders criteria and he said he will check and come back to me , again I had to chase the advisor and which point he said they did a soft credit check and it failed. Now after one week when I checked my credit report there was no credit check carried out and the advisor was lying!!!!!! Very very poor...never trust them again....”

Helpful Report

Posted 4 years ago

Hi Vijay Very interested to read your review which we would welcome discussing in more detail if you would like to get in touch with us directly? After speaking to the adviser and reviewing the file I can see that you emailed the adviser on the 16th of October letting him know that the property you wanted had been sold - This email seems quite contradictory in tone compared to your review as in it you wish him well and thank him for all his time and help looking at a mortgage for you I can also see from the advisers call logs that during the 5 days from your initial enquiry being received to you advising you had missed out on the property he had 7 separate telephone conversations with you – including as you stated one that lasted for nearly 2 hours and also answering and dealing with calls from you on a Sunday. I also have a copy of the decision in principle which was declined by the lender which I can happily forward on to you if you wish to get in touch – please note it can take a number of weeks for this to show on your credit file depending on which credit search provider you are using, but I believe you were advised of the decision result as soon as it was received by your adviser I completely understand your frustrations at not being able to get a mortgage due to your own adverse credit rating but also feel that the review you have left is borne out of those frustrations as opposed to being a true and factual reflection of the service you received from Mortgage 1st Many thanks

Posted 4 years ago

“Would highly recommend Mortgage 1st and Natalie Ellis who have provided me with nothing but outstanding customer service when sorting out a mortgage for me. Nothing has been to much trouble and Natalie has provided me with regular updates and information that I’ve needed making the process fast and stress free.”

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Posted 4 years ago

“Highly recommend Edward Peters and this company as your mortgage broker! Great communication and professionalism. The same day I filled out the enquiry form I had a call back from Edward and after an initial phone conversation to discuss our situation etc and go through the current market rates, we had a decision in principle back within 24 hours. After we had an offer accepted on a property, Edward was helpful in making sure we had the right documents together before processing our application with the bank to help speed things up. Our contact Chelsea Hitchen (Mortgage Processor) was also really helpful and always quick to communicate with us. Our mortgage was processes with the bank in about a week so really impressed with the turnaround.”

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Posted 4 years ago

“A first class service from the beginning of my application to getting my mortgage approved, nothing was too much trouble for Natalie who dealt with my case, her communication throughout was first class with regular updates. I would highly recommend Mortgage 1st to all my family and friends.”

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Posted 4 years ago

“Mortgage 1st were able to obtain a mortgage for mr after my current lender refused to lend me more. Oliver Page was excellent in knowledge, communication and advice. Sarah Cave ensured my mortgage was processed quickly and kept me informed at each stage. Both did a fantastic job under difficult circumstances (COVID)”

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Posted 4 years ago

“Fantastic service. As someone who hates having to deal with financial things Oliver made everything straight forward and easy. Always felt like I had his attention even though the pandemic meant I didn’t get back to him for 4 months at one point. Will certainly be using again!”

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Posted 4 years ago

“I received excellent service from Mortgage 1st. Price and delivery were perfect. I will definitely come if I buy another property or remortgage and recommend to my friends and family.”

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Posted 4 years ago

“My mortgage advisor was Carol Cranshaw, who was absolutely brilliant and I cannot thank her enough. Carol because she gave me sound honest advice from the get-go.She searched the market to find me the best deal, and helped me choose a lender that I was happy with. I phoned her so many times and she was always ready to answer questions. I had a somewhat complicated situation and she dealt with it with so much professionalism. She was concerned to find me a product that fitted my circumstances well. Her advice to me was invaluable and she did not complain when it seemed like my circumstances changed last minute and needed more work from her side, even though we were at the finish line. She managed to handle my situation with a lot of skill and professionalism with the lender, which for sure contributed to the success of this process. She comes highly recommended for her tact, honesty, patience and years of experience with a major lender. Thank you Carol!”

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Posted 4 years ago

Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,396 reviews