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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Chris and Sharlene recently dealt with my partner and I regarding the purchase of our first family home. They were both extremely professional, patient and knowledgeable. The whole process was very quick and much less stressful that I thought it would be. Highly recommend!
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Posted 1 year ago
We cant thank Shaun & Becky enough, they were amazing from the beginning and always answered all my questions, as this is our 1st house I had a lot. They always responded within a few hours and explained everything thoroughly so we understood it. I would 100% recommend mortgage 1st to people.
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Posted 1 year ago
If I could give more than 5 stars I most definitely would! Excellent service from start to finish, very efficient keeping us updated every step of the way, built our trust very quickly and I can honestly say I would not go anywhere else moving forward. Very reliable from Mortgage 1st, we are very grateful for the quick communication to get everything signed off on time, can't thank you enough, Sharlene and Mark were phenomenal they took away all the stress and anxiety from us, what a great asset they both are to the company can not fault them in any way! Thank you again both.
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Posted 1 year ago
Mark was our mortgage advisor he was great from start to finish then sharlene took over when mortgage was issued to lender ,she was really good to ,both really helpful will definitely use company again many thanks .
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Posted 1 year ago
Honestly cannot fault the service provided by Jade, we've used Jade for our very 1st mortgage and remortgage but this time it was to purchase a new home. It can be such a stressful time but she kept us calm the whole time and did everything she could to ensure we got our mortgage. We are so happy!! Thank you to Becky too for your help. We appreciate everything you have both done for us.
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Posted 1 year ago
I dealt with Shaun and Kate. Both were very responsive, quick to turn things around and a pleasure to work with. We got a much better remortgage deal that the best rate our current provider could offer so we are very happy with the service
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Posted 1 year ago
Very helpful and responsive. I had a ver wonderful experience with Craig. he was lovely and carried me throughput the whole process with ease and understanding as a first time buyer.
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Posted 1 year ago
Please make sure you follow up and do your due diligence and advise the advisor what to do because mortgage1st can't do their job well enough causing monetary and other losses to the clients. Better find another advisor who work for the client and not just pass on the documents across and mint money.
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Posted 1 year ago
Fatastic service from Laurel E. who helped us with finding remortgage deals for our house. She was very personable, extremely helpful, kept us up to date, and was always prompt getting back to us. Initially we spoke to a few mortgage advisors, however we found them to be too pushy calling/messaging constantly to ask if we'd made a decision, when we made it clear we needed some time to consider our options. However, Laurel was very understanding and patient in her approach, which is why we decided to go with her.⁰
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Posted 1 year ago
I have worked with both Lauren and Paige on my mortgage and they have been been extremely helpful, quickly to answer, patient and efficient. I am grateful for all the help I have received and am extremely happy with the results and services.
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Posted 1 year ago
I’ve worked with Lauren on my mortgage and she has been extremely helpful, quick to answer, patient and efficient. I am grateful for all the help I’ve received and am extremely happy with the service.
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Posted 1 year ago
My experience with Mortgage 1st was absolutely first-rate. I was working with Lauren and Katie, who found me a mortgage product that suited my budget. The process was quick and communication at all stages was clear and efficient. I feel that I got excellent value for money and have no hesitation in recommending them.
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Posted 1 year ago
Hyat and Preet have been amazing from day one and have extended all the support. Asset to your team both of them are.
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Posted 1 year ago
Excellent, friendly and very efficient service from Mortgage 1st who secured us a new mortgage at a very competitive rate, saving us hundreds of pounds a month. Thanks again
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Posted 1 year ago
A first rate, efficient and reliable service from Mortgage 1st. A comprehensive and informed outline of the process and what was required helped us seamlessly aquire a great Mortgage with great benefits and we were amazed at the rate considering we were renting out our property. Very friendly service and we will definitely be using again. Thanks again.
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Posted 1 year ago
Very efficient Quick response with emails
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Posted 1 year ago
If it is possible to give more than 5 stars, I would be delighted to give you more. The process of my mortgage loan was very quick to extent that I couldn't believe Mortgage 1st team could achieve it so quickly. This confirms the expertise of the company. Elliot Skinner and Katie Murphy's customer orientation is a top-notch. Mortgage 1st pricing and terms are customer friendly and most importantly, you'll always feel comfortable that you're in safe hands. I can't thank the team enough for helping me out in a short time. It is my pleasure to recommend your company to whosoever wants a speedy and reliable mortgage dealings. Thank you so much.
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Posted 1 year ago
Outstanding service from start to finish. Nothing is ever too much trouble, and forever helpful not only with our mortgage, but life, home and contents insurance too. The only broker we have and will confine to use.
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Posted 1 year ago
I cannot thank both Lauren & Becky enough. They've both been so lovely and an absolute pleasure to work with. Especially Lauren, who was absolutely brilliant. I knew from our very first phone call that she would do everything in her power to get us a mortgage and she did. We will be forever grateful to you, for your understanding, compassion and professionalism during a very stressful & upsetting time for us. Thank you so very much ladies. I will be recommending your company to anyone who will listen.
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Posted 1 year ago
I couldn't be happier with the service from Harriette and Amy. So responsive and always happy to help. Just what you need buying your first home and being clueless :) Would thoroughly recommend.
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews