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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
We have used Mortgage 1st for the last 8 years and have received exemplary service from the start. When our fixed term mortgage is due to finish in a couple of months, we receive an email from Mortgage 1st offering further support in exploring the market and obtaining the best deals (it also reminds us to start looking around again!). Nikki Betts is fantastic, she is incredibly patient, ensures everything is fully understood and communicates regularly throughout the process, she makes what can be seen as a complex process seem like a breeze - an absolute pleasure to deal with. We have dealt with other members of Mortgage 1st and received the same standards throughout - every team member we have dealt with have been conscientious, professional and extremely approachable. If you are looking for a Mortgage Advisor - I highly recommend Mortgage 1st!
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Posted 2 years ago
As always Megan went above and beyond at every step of the journey to get me the right mortgage and support throughout a really stressful house purchase. I wouldn't trust anyone else.
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Posted 2 years ago
Great service and consistently updating you throughout the process via WhatsApp which is a far better way to communicate in the current climate. However would have preferred a update as to when completion would have happened rather than chasing up solicitors.
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Posted 2 years ago
Megan and Mortgage 1st have been exemplary in their service from start to finish. My fiancé and I encountered many problems with the first supposedly highly rated mortgage company that we went with and we nearly lost the property that we had made an offer on due to this. Thankfully, Megan and Mortgage 1st saved the day! Megan found us a great mortgage within a very little amount of time and communication with both Megan and Mortgage 1st was excellent from start to finish. Megan is very knowledgeable and professional and she was able to answer any questions and queries we had in great depth, which reassured us throughout the process. My partner and I are so grateful for all of the hard work that she has put in that has now enabled us to buy our first home together. I would highly recommend both Megan and Mortgage First.
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Posted 2 years ago
Oliver and Amy always extremely helpful and keep me fully up to date with progress. Have had new mortgage and renewal with Oliver and always pleased with service. Would definelty recommend
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Posted 2 years ago
I would like to thank Elliot and Keeley for all their help and support they have given me throughout my mortgage process. You have both been very kind and patient with me and explained every little detail step by step. You are both very knowledgable and made me feel at ease trusting you to support me with securing a mortgage. You are both a credit to your company. I will highly recommend mortgage 1st to friends and family in the future.
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Posted 2 years ago
I can't thank you enough to Mrs Katherine Woolley helped me get 3 re-mortgage at one time. She is so professional and patience to deal with all the enquiries. I would highly recommend her if you want to get a great mortgage deal.
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Posted 2 years ago
We are so pleased with the service we received from Mortgage 1st. We were very lucky to be assigned Antonia Baron as our broker and she was absolutely amazing in the support she provided. Antonia is one of those rare people who is top of her field and obviously loves what she does. I was concerned that we would not be able to secure a 25 year mortgage because of our age, but she managed to find us a fantastic deal, so that we could make the move we wanted. Once the mortgage was identified, Becky took over and she was also superb and kept us regularly informed on progress. Moving house is a stressful experience, but if you want to reduce some of the stress, I would recommend instructing Mortgage 1st. Thank you Antonia and Becky, your support was excellent!
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Posted 2 years ago
Absolutely great service. All my questions answered in detail, quickly. Really helped settle my nerves as I find the whole mortgage process very stressful. Can definitely recommend
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Posted 2 years ago
We haven’t completed yet but so far we are ever so grateful for Hyat, who has helped us immensely. We’re struggling with a really disorganised new build company but Hyat has made this process so much easier to bear because of his expert advise. He always gives 100%, available evenings and weekends, does what’s best for his clients and we look forward to completing our home with him as our adviser 10/10. Becky Evans who processed our mortgage application has been an absolute star as well. She’s very thorough and just brilliant overall, you never have to worry about whether or not she’s going to fob you off because she replies to all emails in great timing. Highly recommend Mortgage 1st!
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Posted 2 years ago
I have been using the services of Mortgage1st for all my mortgage related needs. I recommended Katherine Woolley to my son and daughter-in-law and a close friend. They all remarked how helpful and calm Katherine was in the process of a new mortgage and re-mortgage. As 1st time buyers my son and DIL where nervous but Katherine made the process smooth and easy. Although never met Katherine in person she has become more of a friend/advisor and I wouldn't hesitate to recommend her to family and friends.
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Posted 2 years ago
Emma & Keeley was with us from the start and explained fully everything we needed to know at each key stage of the process. They are both always there for support, advice and help at any time you need it. I couldn’t recommend them higher. This is the second time working with Emma in particular and I can honestly say I look forward to working with the team once again. Well done!
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Posted 2 years ago
Proactive, helpful and professional. I appreciated their knowledgeable and friendly approach to get us a good deal. Thanks
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Posted 2 years ago
After a stressful few months of not being able to get the mortgage that I needed, the mortgage 1st team helped me secure exactly the mortgage that I wanted without any further stress! Extra special thank you to Sophie and Kirsty for all of your help, ensuring that I still got my house. From the first call they were helpful, reassuring and positive. I truly couldn’t have done this without you! Thank you so much.
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Posted 2 years ago
Great rates and great service
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Posted 2 years ago
From stage one both Tom and Hollie have been amazing, attentive, polite and friendly. Would definitely recommend them.
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Posted 2 years ago
Katherine was recommended by a family friend who has moved multiple times with her help, an we can 100% see why. As first time buyers we had no idea where to start and how to get through this experience as smoothly as possible but Katherine was there for every step, question and even the ones we thought may be silly. Every bit of advice was given with masses of knowledge and education so we could make all the right decisions for us. We will always hold Katherine as our top contact after this experience and use her in the future over any other broker or company. We cannot thank Katherine for all her help, advice and time or Kirsty for helping us finish the process as smoothly and with as little stress as possible.
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Posted 2 years ago
From the first phone call and e-mails Natalie Ellis clearly knew what she was on about. This made me confident in their advice & the company. Amazing service - made the whole process easy! Will be using you again soon ans have referred a few friends
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Posted 2 years ago
Natalie E provided us with an extremely fast and efficient service. She was quick to respond and dealt with all our queries professionally. Natalie was very personable and reassuring during the stressful process of finding a mortgage.
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Posted 2 years ago
Professional service. I cannot praise Ayesha enough. Very helpful and knowledgeable. This is the second time Ayesha has helped me purchase a new house. Thanks.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews