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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Natalie was again amazing! Gave me all the options, and we were able to discuss any concerns or questions I had. Natalie is so professional and knowledgeable and helped me to get the best deal for me and so with her guidance have sourced an amazing deal. I can't wait to donit all again with her, always a pleasure dealing with such a friendly, honest and reliable lady. Thanks Natalie here's to doing it all again next time.
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Posted 2 years ago
Having never had to go through the process of buying a house/getting a mortgage by myself before I had no idea what I was doing - however from the initial phonecall with Gemma I was immediately put at ease and she made the whole process stress free and simple. I am extremely happy with the service I have received and cannot recommend you enough. Gemma you have been absolutely fantastic. As has Preet who took over whilst you’ve been on holiday. Thank you so much :-)
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Posted 2 years ago
Excellent service from Craig and Keeley. Fast, efficient, great communication and got the best offer for me. I will certainly be using mortgage 1st every time I require a new mortgage. 100% recommended.
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Posted 2 years ago
I would like to thank Kirsty & Jonathan at Mortgage 1st, they were both really helpful and I felt the customer service was personalised to me. Really smooth process, no dramas and very clear process. Thank you.
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Posted 2 years ago
I would like to thank Sophie Weaver and Keeley Craig at Mortgage 1st for arranging my mortgage. They acted professionaly and efficiently and explained the process exceptionally well, which was really comforting as a first time buyer. I cannot fault any part of this service, from the initial call to the mortgage offer. I am confident they would deliver an exceptional service to anyone and for that reason I cannot recommend them enough. A friendly service at a time that can be very stressful!
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Posted 2 years ago
I would like to thank Sophie Weaver and Keeley Craig at Mortgage 1st for arranging my mortgage. They acted professionaly and efficiently and explained the process exceptionally well, which was really comforting as a first time buyer. I cannot fault any part of this service, from the initial call to the mortgage offer. I am confident they would deliver an exceptional service to anyone and for that reason I cannot recommend them enough. A friendly service at a time that can be very stressful!
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Posted 2 years ago
Me and my wife have just used mortgage 1st for the first time, and needless to say we will be back for all our mortgage needs in the future. Sophie Weaver and Amy Skinner were absolutely amazing.. nothing was too much trouble for them. We had already decided on a very specific set of needs from our first mortgage, from the duration of the mortgage to the monthly budget and deposit level to initial fixed rate terms, and not only did they find the perfect product for us (something I had been trying to do on my own for a quite some time) but the whole process from enquiry to final offer took less than a week. My mind was well and truly blown by this service and I will be recommending to all my friends and family. Thank you mortgage 1st!!
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Posted 2 years ago
Very helpful & fast response
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Posted 2 years ago
Understood what I wanted and why and sorted it out quickly and efficiently
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Posted 2 years ago
This was our first time using Mortgage 1st and everything went smoothly. Great customer service and communication throughout the process. Oliver and Izzy were great. I would definitely recommend. Thanks again!
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Posted 2 years ago
We have recently used Mortgage 1st for the third time, and have been very impressed with them each time. Shaun always got back to us quickly, helped explain our options and kept us updated as things progressed. Preet and the processing team were also easy to work with and made sure everything kept moving.
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Posted 2 years ago
Once again, we have used Mortgage 1st to remortgage our house due to our deal ending. In a worrying and very expensive climate, Elliot found us a great 5 year deal! Elliot was nothing but helpful. He was always at the end of phone for a chat and happy to explain everything and answer any questions we had in a friendly and professional manner. Katie who processed our mortgage was a superstar! We had some issues with some paperwork due to Homes England taking longer than usual to send back to our solicitor and she always put my mind at ease and was always a step ahead things to ensure our new deal was processed on time. She checked everything over and made sure we fully understood everything right up to completion. I cannot fault Katie and Elliot or Mortgage 1st for their reliable and quality customer service. Super friendly at all times and I will be going back in 5 years and recommending them as always. Thanks so much!
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Posted 2 years ago
Brilliant first class service. Laurel Ellis was superb from start to finish.
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Posted 2 years ago
Just want to say a big thank you to Bradley Parks and Paige Sanderson for sorting out my morgage brilliant service Would definitely recommend to anyone
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Posted 2 years ago
Carl Robbins ( Mortgage Advisor) and Paige Sanderson (Mortgage Administrator) were both efficient and carried out the re-mortgage seamlessly. I would have no hesitation in recommending Mortgage 1st for any mortgage requirements. Many thanks for all your help and assistance.
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Posted 2 years ago
Good prompt service, competitive price and secured me a great re-mortgage
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Posted 2 years ago
Well, we had a MASSIVE rollercoaster of a journey, with regards to both buying and selling properties. Natalie was so supportive, reassuring, and understanding throughout - especially when plans kept changing. She was able to provide us with a variety of options and solutions, with all our many explorative requests! Becky helped to ensure the process of our mortgage application ran smoothly and was always available, when needed, to chat through anything. Danny was also very helpful, with regards to my remortgage, and is hilarious! The entire team are all so friendly, have a great humour, did not judge me for my many questions and was able to provide reassurance when I was feeling particularly anxious. They all just got it and understood why we were feeling how we were feeling. Buying a property can be unbelievable stressful but, having this team on our side, really made life so much easier. Cannot recommend enough!
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Posted 2 years ago
Laurel and Preet were really quick at understanding what type of deal I wanted - quickly found me options and lined up the process A number of online portals were utilised to pass documentation which I thought made the process extremely efficient In addition the online tracker "track my case" identifying which party wants to do what and when was really excellent at allowing me to keep on top of where we were in the process. Would use again and would recommend
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Posted 2 years ago
Beth Butler and Amy Skinner was my mortgage advisor and they were both Brilliant, I couldn’t have wish to have dealt with more genuine people. Go out of their way to make sure everything is sorted and that your happy. I would give them a 10/10 in rating and would recommend them both to anyone and everyone!! - Chloe
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Posted 2 years ago
Holly and Amy went above and beyond to help us obtain our mortgage. Holly especially. She’s been working with us for over a year now to find the perfect first mortgage. She’s been open and honest along every step of the way. Her advice was second to none and we couldn’t have done this without her. Amy was always prompt with her email reply’s, often within minutes. Thank you both for everything you’ve done.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews