Login
Start Free Trial Are you a business?? Click Here

Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
Andrew &
Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
I have had the pleasure of dealing with Chris Dunn, his expertise and help have been fantastic. I had a rather complex requirement and Chris was able to navigate the best solution for my mortgage supplier. Highly recommend!
Helpful Report
Posted 2 years ago
Special thanks to Elliot Skinner and Katie Murphy for making the process of buying my first home as simple and stress free as possible. If you’re heading to Mortgage 1st these two are the dream team. Thanks to you both - will be recommending to everyone!
Helpful Report
Posted 2 years ago
Mortgage 1st have been able to achieve for us, what we thought was not possible. The company were professional, communicative, and always there for us. Totally refreshing in this day when customer service gets such bad press. Rebecca Thomson was incredibly patient and a total joy to work with, providing regular updates on both the process and procedures involved. All appointments were kept on time and great at explaining the complex world of mortgages to us. A gem in the organisation. Katie Murphy exhibition the same professionalism and advice. We would have no hesitation in recommending Mortgage 1st to others.
Helpful Report
Posted 2 years ago
Shaun and Hollie have been really helpful throughout the whole process. We have had issues with houses falling through but Shaun has always been available to help and get prices quickly. Highly recommend and wouldn’t go anywhere else
Helpful Report
Posted 2 years ago
Chris went out if his way to help and assist us. With help from Amy we got the mortgage we required. Great service and would highly recommend Mortgage 1st.
Helpful Report
Posted 2 years ago
Shaun and Keeley have been beyond helpful guiding us through the process of buying our first home. They have been easily accessible when needed and always willing to take the time to ensure we received the best mortgage offer we could. Would definitely recommend.
Helpful Report
Posted 2 years ago
Everything
Helpful Report
Posted 2 years ago
Carl and Hollie have been fantastic throughout the process of securing my mortgage. They are professional, effective and friendly and I plan on recommending them to my friends in the future.
Helpful Report
Posted 2 years ago
A personable, helpful and efficient service from start to finish. My adviser, Hollie has gone above and beyond to guide me through what was a tricky process with plenty of added complexity thanks to some issues with the Help To Buy agency and solicitors that I'd used in the past. I really cannot recommend Mortgage 1st enough and will continue to use them whenever I need any mortgage advice. Thank you, Hollie and the rest of the team!
Helpful Report
Posted 2 years ago
Highly Recommended, Great Advice ,Excellent Service, Great Value for money. Minimum fuss and paperwork in securing a Re-mortgage on my property. I got in touch with Chris who was happy to help me, within a few days i had a fixed rate mortgage in place without any hassle, A great Thank You to Chris Griffiths who gave me the right advise and supported me all the way through my Mortgage at such a difficult time. Thank You again 1st Mortgage you guys have been absolutely fantastic..
Helpful Report
Posted 2 years ago
We've used Mortgage 1st for our last 2 remortgages now. Our advisor Chris takes the time to listen to our needs without pushing anything on us. He is accessible when we need him and on the ball without being pushy. Our first remortgage was done as a rate swap with our existing provider meaning that there was no fee for Chris, but this didn't stop him putting in the effort and getting everything sorted for us. Would definitely recommend!
Helpful Report
Posted 2 years ago
We love working with Megan Kearney - she always manages to find us a really good deal. She has a can do attitude and even though things have become more of a challenge to secure a mortgage for 2 self employed people after Covid she has worked with us to help us achieve the mortgage deal we wanted. Very grateful
Helpful Report
Posted 2 years ago
Chris was efficient and very helpful and was assisted by Amy who also did a great job.
Helpful Report
Posted 2 years ago
Mortgage 1st have been fantastic and that is all down to Megan Kearney who has been an absolute SUPERSTAR! She has been there for me and my husband for over 5 years and 2 house moves. She has provided a fantastic service throughout and nothing was ever too much trouble. We couldn't recommend Megan and Mortgage 1st more!
Helpful Report
Posted 2 years ago
Amazing service from the start and throughout. Made the whole experience extremely easy and straightforward. Would highly recommend.
Helpful Report
Posted 2 years ago
The service delivered was prompt and tailored. My mortgage adviser and Processor were responsive. I was kept upto date with every bit of the process
Helpful Report
Posted 2 years ago
Mortgage 1st did all they could to secure the right interest rates for us and got things sorted quite quickly. But their choice of the supply chain has let down the whole process. The solicitors they recommended have been awful, meaning we have had to repeat submissions of the same paperwork more than four times at our own cost and this has been very frustrating and doesn't offer value for money. I have used Mortgage 1st since 2014 and have always been satisfied, which is why I kept going back. However, remortgaging has never been as frustrating or drawn out as it has been this time around. The whole process felt very impersonal as EVERYTHING is now done online or via apps, and I don't like that we haven't received any hard copies of paperwork. I did, however, receive good customer service from Mortgage 1st and they were very apologetic about the referral they made. The score would be higher, but I am marking our experience as a package and unfortunately, their choice of legal partners let them down this year.
Helpful Report
Posted 2 years ago
Holly has been there 24/7 from the very start of the process. Answered all of our questions, no matter how stupid they were. Genuinely don’t think we would have made it through the process without her help. Thank you so much!
Helpful Report
Posted 2 years ago
Prompt responses and action. Easily contactable by phone or e-mail. Friendly staff. Would recommend and would use again
Helpful Report
Posted 2 years ago
Mortgage 1st was so easy to deal with and it was quick to get my remortgage done by mortgage 1st, also they help me to get a good rate even thou my credit report was not so good
Helpful Report
Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews