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Mortgage 1st Reviews

5.0 Rating 1,342 Reviews
99 %
of reviewers recommend Mortgage 1st
5.0
Based on 1,342 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Excellent service, very professional & dealt with everything with ease. Would highly recommend
Helpful Report
Posted 1 month ago
I have been speaking with Sam and Becky to get me a better mortgage rate as I prepare to move. They have found me a better mortgage than I expected and stuck to the figures I asked for. they have helped sort the paperwork and fed everything back to me in a timely manor. Would definitely use again.
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Posted 1 month ago
I found Andy (Andrew Hunt) via linked in and saw that he was experienced in providing advice to Police. It was really important to us that we used someone who understand our employment and our financial circumstances, and was reassured from the first call with Andy that we would be getting the very best service because of his knowledge and experience. Andy was able to accommodate our busy working schedule to discuss our needs, and the process from application to offer was seamless. Andy turned a potentially stressful situation into a stress free one and I can't rate him highly enough. I shall be recommending him to all of my police colleagues.
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Posted 1 month ago
The client relationship management and service we’ve received from Mortgage 1st, in particular Megan Kearney and Paige Sanderson has been first class. In our initial consultation, the step-by-step process was clearly explained and our mortgage needs and requirements were accurately captured. Case management in subsequent communications was professionally handled and concerns responded to immediately. Finally, once the mortgage offer was approved, the correspondence was informative and clear. We’d like to thank Megan and Paige for their warm engagement, professionalism and support throughout the whole process.
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Posted 1 month ago
Delivered the product I was looking for.
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Posted 1 month ago
Great service from Danny and Hannah. Quick and efficient service
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Posted 1 month ago
Danny and Paige very knowledgeable and patient. Exactly what you need when applying for mortgage.
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Posted 1 month ago
Lucy Woodhouse ane Sharlene Risden worked through our case very quickly and accurately. Great communication, both quick and concise. Always friendly and happy to answer and explain it. The whole process has gone through smoothly thanks to them. A big thankyou to them both.
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Posted 1 month ago
I have dealt with a number of financial advisors and mortgage brokers but I have found Andy Hunt to be a breath of fresh air. He totally has the clients needs at heart and is exceptionally aware and understanding whilst being extremely knowledgable. You feel comfortable making the right financial decisions for yourself and know that Andy has helped select great options for you based on your individual needs. Really was a pleasure to deal with and I cannot recommend him enough.
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Posted 1 month ago
Thank you to Megan Kearney & Keeley Craig for such a smooth remortgage. We were constantly kept up to date and any questions asked were answered promptly.
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Posted 1 month ago
Always kept us on the loop during the process and answered all our queries promptly.
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Posted 1 month ago
I've recently received a mortgage offer through Mortgage 1st and the process couldn't have been less stress free. Initially I spoke to Shaun who listened to my needs and what I was looking for. We came to an agreement that suited my situation perfectly. Shaun was down to earth, personable and professional. I was then passed on to Bev in the admin stage and she kept me up to date with the whole process. I would recommend Mortgage 1st to anyone and have already mentioned to one of my friends who is thinking of moving. Many thanks to the team and I will be back in the future.
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Posted 1 month ago
We recently approached Mortgage 1st for help with securing a mortgage, and within just a few hours, they had responded to all our questions and guided us through the entire process smoothly. Their team, particularly Elliot and Bev, were incredibly professional and quick to respond. They took the time to understand our needs and were flexible in recommending the best deal for us. Thanks to their expertise, we secured a great mortgage deal. We were really impressed by their efficiency and would highly recommend Mortgage 1st to anyone looking for a hassle-free experience.
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Posted 1 month ago
Have used mortgage 1st previously and they have been amazing so when we were looking for another property they were 100% our first choice. Lucy and Paige have dealt with our case this time round and have gone above and beyond truly awesome. Definitely recommend using this company :)
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Posted 1 month ago
Sophie and Preet have helped me with the mortgage process. I was unsure how to approach things since I am a first time buyer, but they reassured me and made the process simple and easy to follow. Can't fault there efforts and I am truly greatful for their help.
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Posted 1 month ago
Timely response and prompt submission of application. The process was clear all through the mortgage application journey.
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Posted 1 month ago
Oliver has been fantastic - from start to finish, his clear communication has made the re-mortgage process easier than I expected! Thank you!
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Posted 1 month ago
Many thanks to Andy Hunt for arranging our new fixed rate. Andy is lovely , he immediately puts you at ease and explains everything in a professional and clear manner . He is extremely knowledgable and can answer any questions you have very promptly. I highly recommend him for all of your mortgage needs. First class service thank you.
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Posted 1 month ago
I recently worked with Danny Sykes and Amy Skinner from Mortgage1st to secure the mortgage for my first home, and I couldn’t be happier with the experience. As a first-time buyer, the process seemed overwhelming at first, but Danny and Amy made everything so much easier. They were always available to answer my questions, explained everything clearly, and guided me through each step of the mortgage application. Their professionalism, expertise, and dedication really stood out, and I felt confident knowing I was in great hands. I would absolutely recommend Danny, Amy, and the entire Mortgage1st team to anyone looking for mortgage advice or support. I’ll definitely be returning to them for any future needs!
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Posted 1 month ago
Excellent service from Megan. Provided a cheaper quote than I had found for a basic mortgage and the one I required had covenants and therefore potentially more expensive. As a first time buyer I asked a lot of questions and Megan took the time to talk me through them all and make the process a lot easier for me.
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Posted 1 month ago
Mortgage 1st is rated 5.0 based on 1,342 reviews