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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
The level of customer service from both Beth and Keeley has been Fantastic. As a manager within customer service myself, I have high expectations and both have exceeded them and beyond. Thank you for all you have done to make such a stressful process as smooth as possible.
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Posted 2 years ago
Mortgage 1st have been a amazing company to work with , especially Nikki she has been a great help for me and my husband recently thanks Nikki
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Posted 2 years ago
Mortgage 1st continue to provide an excellence service. They have arranged my mortgages for me several times, on each occasion they have exceeded my expectations. Edward Peters is a brilliant mortgage broker, he has alway manage my mortgage requirements in a timely profession manner. I would highly recommend Edward. The mortgage processor, Amy Skinner was great, she kept us informed at all times and dealt with our application swiftly.
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Posted 2 years ago
Nikki has always been very helpful and efficient, this is the second time I have used mortgage1st and would highly recommend to anyone looking for a mortgage.
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Posted 2 years ago
Great service from Faye and Kirsty, quick responses and efficient, couldn't ask for more.
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Posted 2 years ago
Excellent service from Laurel and Lewis. Would definitely recommend.
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Posted 2 years ago
The process of acquiring a mortgage was made simple and easy, and my broker went above and beyond to ensure I was able to get the best offer
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Posted 2 years ago
Daniel was great..emailed me well in advance of my current mortgage ending to try and find a good deal ready for February. Managed to get a great deal with some sound advice too and saved me money Thanks
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Posted 2 years ago
Elliot & Preet were fantastic from start to finish. Any queries I had were answered almost immediately. Very happy with the service and would highly recommend.
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Posted 2 years ago
Ownership and dedication of issues and thorough knowledge on subject. Thanks
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Posted 2 years ago
Charlotte was fantastic the whole way through the process of our remortgage. She supported us throughout and answering a whole host of (probably very silly) questions was never too much trouble. Even when we found ourselves in some strange circumstances with credit files, she navigated us through to a resolution and got our remortgage completed. We cannot thank Charlotte enough and would not hesitate to recommend to friends and remortgage with her again in the future.
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Posted 2 years ago
Excellent service from Holly and Kirsty, would recommend to anyone. Explained the process to me in detail and have kept me updated.
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Posted 2 years ago
Very good customer service, we have now had 5 mortgages organised by Nikki and Becky, I would say the last 2 were the most difficult! But they never gave up and kept on going at the providers until we got Offers, Thanks Obviously I will use Mortgage 1st again and I have recommended them to alot of people as I can't fault the service.
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Posted 2 years ago
Excellent service and helped for an easy process when I can’t be chasing up banks during hours as I work 9-5. Very very helpful.
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Posted 2 years ago
Keeley was brilliant from start to finish - A 1st class service and can't recommend them enough. Thanks
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Posted 2 years ago
When 1 company didn't want to help us because of maternity leave mortgage 1st stepped in and said let's see what we can do. From the start they were easy to contact. Clear service and know their clients.
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Posted 2 years ago
Our mortgage enquiry was dealt with Sophie, she talked us through our options and finally we found our perfect home. Our offer was accepted and Katie took over our application, the process took longer than expected only due to the high demand from the lender. However we got our order offer, never thought in a million years we would get what we wanted. Sophie and Katie were amazing, kept in touch all the time, can’t thank them enough. They’ve made our dreams come true
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Posted 2 years ago
Elliot and Katie have been on hand to answer and question or query, they’ve done an amazing job helping us get our first home. Super professional and efficient service! Really personal and friendly service too.
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Posted 2 years ago
Thank You for a very efficient, helpful and professional service. We dealt with Amy Skinner by email and Danny Sykes by email and video call and all communications were efficient and professional.
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Posted 2 years ago
Excellent service by Amy Skinner and Carl Robins, well he is the best broker I have known. Just sheer excellence.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews