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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,395 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,395 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
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Anonymous
Anonymous  // 01/01/2019
Megan has been great I’ve used her for the last few years now and she has honestly put my mind at ease.
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Posted 2 years ago
Mortgage 1st were fantastic. Natalie was especially brilliant in finding us the best deal for us and worked hard in negotiations with the lenders on our behalf. Thanks Natalie!
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Posted 2 years ago
Excellent service levels. Grasped my individual circumstances really well and acted on them. Kept me updated and informed throughout the whole process, would highly recommend.
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Posted 2 years ago
Emma is Great!! We felt looked after and up to date with all developments. Emma is very knowledgeable and helpful whilst supporting us throughout the whole process, making it much less stressful that I thought possible. Emma and Kirsty were available for 'stupid questions' as well as normal business. I have already recommended Mortgage 1st to a few friends and will gladly recommend in the future.
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Posted 2 years ago
Excellent service, can't fault Mortgage First at all. Would recommend without hesitation.
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Posted 2 years ago
One word… lifesavers!!! Mortgage 1st literally saved us and helped us get the mortgage we required in order to get our dream home! We’ve had a pretty bumpy journey and if it wasn’t for Carl Robbins coming to our aid and providing us with clear advice, we wouldn’t be where we are now! He has been on hand via telephone and email countless times. He always had time for us, listened and went into action. For this we can’t thank him enough! He will be keeping us as customers that’s for sure. We also had a great experience with the support staff! Becky again kept us up to date and gave us alternative contacts through out the journey. Thank you so much
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Posted 2 years ago
So easy to deal with, Sophie was so helpful and found a great mortgage for us. All the stress was taken out of the process. Thank you!
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Posted 2 years ago
At Mortgage 1st, I worked with Nikki and Becky. Nikki gave me confidence from the first conversation that she would do everything she could to help me find a good deal, she was supportive, as well as being able to process all paper works online, making the process faster and more engaging. Becky made the entire process with the lenders and solicitors run smoothly. Becky kept me informed and up to date at all times. I would suggest Mortgage 1st.
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Posted 2 years ago
Dealt with Emma and Preet from Mortgage 1st and right from the first conversation with Emma I was filled with confidence that they would do everything they could to help and was not disappointed. Emma helped make the whole process seamless and had the mortgage processed within a timescale I did not think possible. I would recommend Mortgage 1st.
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Posted 2 years ago
We have dealt with Mortgage 1st for a number of years now and value the timely and professional advice that is provided. Would recommend.
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Posted 2 years ago
I can't recommend Natalie enough to anyone, she was well and truly helpful and there for us the whole way. She kept us updated and went the extra mile without any hassle.
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Posted 2 years ago
Mortgage First have made this whole process seamless. They have helped us understand how things work and the communication and dedication to helping us has been wonderful. They are supportive and committed and we would have been lost without them!
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Posted 2 years ago
Simply quick, efficient service about 2 weeks from first contact to formal offer
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Posted 2 years ago
Great service very easy and straight forward.
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Posted 2 years ago
Natalie was great at keeping me updated with any progress or required docs. She processed everything quickly I sent her. She was friendly, professional and would definitely use again and recommend to others.
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Posted 2 years ago
Having had our initial Mortgage go through with Mortgage 1st and being so impressed, I immediately came back to Elliot again for our remortgage. Elliot and Katie have been so helpful in advising us and answering all of our questions, no matter how trivial. I actually even looked for a mortgage rate myself to see if I could find it cheaper…. I couldn’t! Thank you again Elliot and Katie
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Posted 2 years ago
I had my mortgage start to finish handled by Elliot & Katie, they took care of absolutely everything for a great price! My involvement was minimal which really helped, I would recommend them to anyone looking for mortgage advice
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Posted 2 years ago
Faye and Ashleigh were incredibly helpful in arranging my mortgage. Faye's knowledge was excellent - the product search and switching process were so easy. Although we were on quite a tight schedule and the admin process with my provider was tricky, the switch was completed in plenty of time. I will definitely come back to Mortgage 1st when it is time to renew.
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Posted 2 years ago
We originally went with Mortgage 1st to arranged our initial Right to Buy mortgage, and have continued to use their services after each fixed term has ended. Nikki has been amazing in ensuring that the process is as quick and easy as possible. She has regularly contacted us well in advance of our deals ending in order to ensure that we are not rushed into making a decision. She provides all the details we need in an "easy to understand" way and has been brilliant with her advice when we have had questions. Nikki is friendly, patient and very easy to talk with and always ensures that we are happy with our decision. We have received a fantastic service from them right from the beginning, and will continue to use them in the future.
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Posted 2 years ago
Excellent service!!! After having a poor experience with another mortgage broker i found mortgage 1st who just was the next level.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,395 reviews