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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,397 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,397 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Friendly and efficient.
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Posted 4 years ago
Excellent service from beginning to end from Mortgage 1st. Nothing was to much trouble for Andy Lunn our mortgage advisor, who guided us through the process found an excellent mortgage package when we were moving house & helped us with life & critical illness getting an amazing price for that to, couldn’t be happier!
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Posted 4 years ago
From initial contact to receiving the keys to our new house Natalie has been fantastic. Professional, helpful and reassuring when needed she made the whole experience trouble and stress free, cannot recommend highly enough.
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Posted 4 years ago
My experience with Natalie has been fantastic , professional an gives you that caring feeling especially if concerned or queries , I came to Natalie from a recommendation an I cannot thank my pal enough , it's bin efficient an stress free . Cannot recommend Natalie enough , fantastic an will work with Natalie throughout my mortgage without doubt !!!! Brilliant service guys 👌🏻👌🏻
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Posted 4 years ago
Natalie Ellis of Mortgage 1st helped me through the daunting journey of buying my first house. She was quick to respond to my emails and was able to explain each stage so that I always understood what was going on. I would definitely recommend using Mortgage 1st.
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Posted 4 years ago
My experience with mortgage 1st was excellent, my advisor, Natalie was wonderful. Expert advice and a side of personal care too . Thank you .
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Posted 4 years ago
My recent experience with mortgage 1st , has been professional, and my advisor Natalie was also considerate to my needs . Absolutely first class . Did take a while to get to complete, but that’s certainly due to these troubled times, coronavirus has restricted all of our profession’s . If I was asked to score , full marks , 10/10 .
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Posted 4 years ago
I can't really say enough good things about the service I received from Oliver Page at Mortgage 1st. Prior to our house purchase I'd always thought I was okay at shopping around to get the best deal on goods and services, but when it came to the nuts and bolts of trying to find a mortgage based on our criteria I realised that I was pretty much out of my depth and needed help. From the very first call with Oliver I felt at ease. There was no 'hard sell' and no judgement on our financial situation. He took what was starting to be a really stressful process and essentially dealt with everything - using his specialist knowledge to get us a mortgage as first time buyers when we didn't fit the 'big deposit' criteria. At every step, he was available on email or phone, and when things didn't go quite to plan he just dealt with it calmly and made it seem like zero problem. Later on, when we were largely dealing with Ashleigh for day-to-day questions in the latter states of the purchase - the same level of service continued. She was excellent - really helpful by phone or email, and fast responses when needed. I simply cannot fault the service that we received from Mortgage 1st and have told lots of colleagues and friends about them - which I would do irrespective of any referral rewards, as they were quite simply excellent!
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Posted 4 years ago
I am writing this review as I’m impressed by the professionalism and efficiency that Mortgage First provided me, Natalie Ellis from the start was excellent, nothing was too much trouble for her, she responded to all my calls in a helpful and polite manner. She went above and beyond in my opinion in helping me out in my particular stressful situation. Thanks and I will definitely be recommending Mortgage First.
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Posted 4 years ago
Natalie really helped with our remortgage, made some brilliant suggestions to make our finances work better. She was very friendly and really understood our situation. Would definitely recommend
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Posted 4 years ago
Natalie Ellis at mortgage first has been great. Quick to respond, no pressure to take matters forward, answers all my questions and made me feel less stressed and safe explaining protection policies available to support my mortgage in case of illness or job loss.would recommend and will seek Natalie’s advice once my mortgage comes up for renewal.
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Posted 4 years ago
In restructuring our mortgage Holly Sims of Mortgage 1st was consistently on-hand, patient, understanding, unbiased and professional. What could normally have been a somewhat stressful experience was in fact seamlessly executed, the process requiring little input from ourselves. Thankyou Holly.
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Posted 4 years ago
Fantastic company , could nt fault them.
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Posted 4 years ago
I have recently remortgaged with Mortgage 1st. Megan was fantastic throughout; the process was completed quickly, Megan replied to all of my emails in less than 24 hours and was always on the phone when I needed more information. Prior to confirming everything, Megan explained the different options with the pro’s and con’s of each. This ensured I was able to make the best decision for my circumstances. Ashley followed up closing my new application which was efficient and clearly communicated. Megan will definitely be the first phone call for my next mortgage and I would highly recommend her.
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Posted 4 years ago
Mortgage 1st was extremely helpful in ascertaining a good deal and Edward Peters was always at hand answering any queries I had. A superb and efficient company.
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Posted 4 years ago
Almost two years now dealing with Mortgage 1st and Edward. Always professional, friendly and no question ever too small or big. Easy to work with, every step is always explained and I feel value for money. My full confidence in them when sorting anything out!
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Posted 4 years ago
We had never bought a house beforehand so myself and my husband had a million questions about the all process. Our mortgage advisor Imran not only found us one of the best deals in the market for our mortgage, but always went an extra mile in explaining us any other doubts we might have had beyond the mortgage. He is always available and explaining everything very clearly. The all team at mortgage1st was superb especially Becky.
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Posted 4 years ago
We are in the middle of buying our first home and our adviser, Carol Crawshaw has been absolutely amazing, her helpfulness, professionalism and determination combined with outstanding customer focus gives us the much needed confidence we need when making the most important step towards becoming a homeowner, selecting the best mortgage product for our needs. Also they don't abandon you even after the product has been agreed and mortgage offer received. Our mortgage processor, Beverly James has been fantastic, she kept us up to date throughout the process, for which we are grateful for. Highly recommended.
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Posted 4 years ago
Nikki secured me the best mortgage deal at 1.4% fixed for 5 years. This allows me to have a manageable mortgage and live a comfortable life.
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Posted 4 years ago
Very astute set of people. Helped us greatly arranging a mortgage against a tight deadline and have since helped futher with a remortgage in the difficult times of the pandemic. Best brokers ever dealt with
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Posted 4 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,397 reviews