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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Mortgage 1st we’re an absolute pleasure to work with. My contacts were Sophie Weaver and Keeley Craig. Both of these ladies provided an A* customer experience that I’ve not experienced in any other business. Friendly, approachable, knowledgeable and provided outstanding communication. My mortgage offer was better than I expected with Sophie securing me a fantastic deal with a great provider. Thank you both!
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Posted 1 year ago
Sophie's assistance was invaluable, as she provided clear explanations and ensured a swift and efficient process throughout. She is truly an asset to the Mortgage 1st team.
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Posted 1 year ago
Excellent communication, prompt response to email.
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Posted 1 year ago
My second time working with Elliot at Mortgage 1st. I really found the service and remortgaging process less stressful. Smart and efficient service. Highly recommend.
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Posted 1 year ago
This is my third time working with Laurel at Mortgage 1st, and each experience has been exceptional. She consistently goes above and beyond, securing my latest mortgage offer in a remarkable 10 days! Her expertise and efficiency are truly impressive. I also want to highlight Amy from the internal admin team. She consistently provided prompt and helpful support, answering my questions and calls immediately. Thanks to Laurel and Amy's outstanding service, the entire mortgage process was seamless and stress-free. I highly recommend Mortgage 1st to anyone seeking a smooth and efficient mortgage experience.
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Posted 1 year ago
Always there to answer questions and help, especially with the trickier services like remortgaging
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Posted 1 year ago
As a 1st time buyer, I didn’t know where to start! From the moment I reached out for guidance Carl Robbins at Morgage 1st has been amazing. Very responsive and talked me through the process and supported every step. I can’t believe how quickly things have progressed from my first call in January to know just waiting on final completion. Preet Kharoud was great with supporting our Morgage application through to approval which took less than a week to come through which was just amazing. I will definitely be recommending Morgage 1st and a big thank you from me 😁
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Posted 1 year ago
Great service from Danny Sykes again, made the whole process totally painless
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Posted 1 year ago
Laurel and Anne really went above and beyond from finding a lender and keeping us updated on a fairly complex purchase. they were always helpful especially when the interest rates came down which really will help for the next 5 years of the product. I have also got another purchase going through which I am so grateful for the work Laurel and Anne have put in too. They will be my first port of call on my next purchase or remortgage. Compared to working with the main UK broker which I wasted a duration of a year with a product that didn't fit, this was a breath of fresh air.
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Posted 1 year ago
I dealt with Laurel during my mortgage application, she was extremely helpful with the whole process has I had previously been told I wouldn’t get a mortgage as I had just started a limited company up and told I didn’t have enough accounts, although my work hadn’t changed from the previous 12 years. Easily contactable and everything was dealt with within a day or two. Will definitely use again when my mortgage comes up for renewal, highly recommend
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Posted 1 year ago
Wonderful, unfailingly professional support from Chris Dunn at Mortgage1st - I would never go anywhere else in an area as important as this.
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Posted 1 year ago
We have been working with Oliver on our original mortgage and all renewals for around 11 years now, and at every step.of the process and every renewal milestone, Oliver has worked hard to get us the best rates possible and make the whole process smooth and stress free. Mortgage 1st just make things simple.
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Posted 1 year ago
Laurel has been knowledgeable and incredibly supportive throughout our home buying process providing us with a great product and regularly checking to see if a better deal was available as rates moved… and it was!
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Posted 1 year ago
Fabulous service from Laurel & the team. Quick, efficient and reliable 100% recommend
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Posted 1 year ago
Oliver has been out mortgage broker for the last 4 years now and has sorted both residential and BTL mortgages for us. He is proactive, practical and infinitely helpful, no question is ever an issue and no change is ever to late! Oliver and the team are super efficient and a pleasure to work with. Thank you again!!
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Posted 1 year ago
Antonia and Preet were amazing, both rigorous and diligent. They got me a great offer where other brokers gave up and made the process easy and pleasant. I also have to applaud their great communication skills and the updates they provided at each stage.
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Posted 1 year ago
The customer service and support along with the complete honesty has made the whole process a lot less stressful for us. Genuinely impressed with a 5 start or 10/10 service. Having worked in banking, finance and many years it company administration I can honestly make this review for a company that has stood out twice as we recently renewed a new mortgage deal.
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Posted 1 year ago
Oliver and Preet were excellent throughout, providing a friendly and very efficient service. Thanks so much to them both for helping us with our first mortgage! Would definitely recommend
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Posted 1 year ago
We had an excellent experience with our mortgage broker, Emma of Mortgage 1st. Her expertise and flexibility made the complex process of securing a mortgage for our new home seamless. Emma's professionalism and clear communication ensured we got the best terms.Communication with Emma was consistently prompt and informative, keeping us well-informed at each stage. We highly recommend Emma to anyone in search of a reliable and competent professional in the mortgage field. Thanks to Emma's guidance, we now feel secure and satisfied with the mortgage arrangements for our new home.
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Posted 1 year ago
I was having a very difficult time with a different company who had awful customer service/communication with clients. I reached out to Andrew who took us on and had our remortgage sorted within a week. Professional, friendly, prompt, courteous and got us a great deal. Highly recommend Andrew for any of your needs!
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Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews