Login
Start Free Trial Are you a business?? Click Here

Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,394 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,394 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
Andrew &
Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Brilliant customer service Ayesha and Sharlene done great job , it’s my best wishes to Ayesha and Sharlene that they continue to give great service again and again .
Helpful Report
Posted 1 year ago
Second time using Shaun & Becky and once again they delivered exceptional service to me and the assistance they provided in getting my mortgage was impeccable. Always keeping me updated with emails and phone calls and made the whole process so easy to follow and understand. Would recommend to anybody looking at getting a mortgage. Couldn’t fault in any way. Thank you
Helpful Report
Posted 1 year ago
Ayesha & Preet were simply dynamic! Took away all the anxiety, spoke in terms I completely understood and made the whole process stress free which was very welcomed when embarking on this journey alone. Worth their weight in gold!
Helpful Report
Posted 1 year ago
Excellent customer service and really efficient. Massive thanks to Amelia and Preet. Amelia kept me fully updated and explained and guided me through the whole process step by step, she really gave me assurance with the process. Preet also has excellent customer service and kept me informed and acknowledged all my correspondence.
Helpful Report
Posted 1 year ago
Hi guys' I needed to get a first home loan. The loan company requirements were a credit score from 600 upwards to get the loan, oh no! my credit score was stocked at 460 and I had no clue on what to do to increase my score I had no negatives or late payments on my report, I had 3 credit cards that I needed to pay off but weren't maxed out, I have a car loan and a student loan, but never missed a payment on one, I just didn't know why my credit was so low, I contacted TROVIANCREDITREPAIR@GMAIL.COM they helped me and I'm currently running on a 810, thanks to their great team
Helpful Report
Posted 1 year ago
I reached out to Shaun B. at 11th hour requiring him to broker a deal to get me a mortgage. Within 3 working days, he managed to secure a favourable deal and the communication was always very prompt. Equally, liaised with Becky Evans who was very responsive. Both were efficient and easy to deal with
Helpful Report
Posted 1 year ago
The Mortgage Adviser I have worked with Ayesha is excellent. As a first time buyer I had no knowledge of the process. Ayesha has explained everything to me and answered any and all questions I have had. I am confident that I have got the best mortgage offer for my purchase. Thankyou Ayesha.
Helpful Report
Posted 1 year ago
Megan Kearney is amazing as always, we have now remortgaged with you 3 times over 6 years and it’s always an easy experience. Thank you to the whole team at Mortgage 1st
Helpful Report
Posted 1 year ago
Emma Brown and the team at Mortgage1st have been exceptional!!! I have a complex credit file which made finding a house quite difficult. The team patiently went through the process with me for over 6 months until they finally found a good lender to fit my situation and stayed until I got a mortgage offer. I highly recommend! 100%
Helpful Report
Posted 1 year ago
Spot on from start to finish. I first made contact with Elliot who was transparent and honest with me the whole way through. Most importantly, constantly available to talk if I had a query. Keeley dealt with my application via email and always replied within 24 hours regardless of news or not just to keep me updated. Really can't fault them they did all they can and went above and beyond even when things slowed down. All you can ask for.
Helpful Report
Posted 1 year ago
I cannot thank Brad and Keeley enough for their support and guidance during our mortgage application. We used another company and was declined and then came to these guys and we got the offer right away, will 100% recommend them to friends and family thanks again both!
Helpful Report
Posted 1 year ago
Chris Dunn held our hand the whole way through and has been AMAZING! (Especially as it took us months and months) He made the whole process as simple as it could be, found us the best deal, and helped us organise insurance, surveys, and conveyance solicitors. Chris was always quick to reply, polite, courteous, answered any questions we had, great at problem solving and was more supportive than we could have imagined! Our Mortgage processor Sharlene Risden was also super efficient, responsive and very helpful in getting our application over the line- thank you very much to you both! Thoroughly recommend!
Helpful Report
Posted 1 year ago
Dan has been my knight in shining armour, smooth easy process buying my shared ownership home 2 years ago with no stress. 2 years later comes to remortgaging and finds me the best rate but after various issues 14 days before I am due to remortgage Dan pulled out all the stops to get me a better rate with no hassle or fuss. Has supported me 100% with issues I’ve had with my property and nothing is too much of an inconvience for him. Admin team have also been fantastic and as a first time buyer made this scary process feel easy. Thank you so much Dan and team, highly highly recommended!
Helpful Report
Posted 1 year ago
I’ve used Danny Sykes and his team for a few years now with my BTLs and my personal mortgage. He’s knowledgable, honest and straight to the point which I like no matter how many questions I fire at him. His team are efficient at what they do and il continue to use Danny and his team for the foreseeable.
Helpful Report
Posted 1 year ago
Great advice and very efficient service. Made remortgaging a very smooth process.
Helpful Report
Posted 1 year ago
Great customer service, really helpful advice and saved me a lot of time!
Helpful Report
Posted 1 year ago
Laurel and Keeley are awesome. Our first mortgage 2 years ago was also done by them. They’ve been very helpful and supportive. Great communication, efficient work, professional service.
Helpful Report
Posted 1 year ago
Daniel Sykes was really good , dealt with him before and cannot fault his efforts or communications. Great at explaining everything and real asset to Mortgage 1st. Reason for 2 stars , email received chasing me for Mortgage offer fee before I even received the offer in the post , 2nd email sent chasing payment again but this time copy also sent to Ex-wife , to me this was huge GDPR breach, complained to Mortgage 1st and was fobbed off with email was somehow pulled form the system ? No other emails managed to pull her email address though ? Caused me significant pressures and anxiety for a few days. Not very professional at all and didn't really seem to care either.
Helpful Report
Posted 1 year ago
Jonathan has been exceptional from the offset, very professional and fast to respond to any queries we have had with our mortgage renewal. The face to face meetings made us feel comfortable and confirmed we had selected the right person for the job. Other companies we have tried in the past were not so forthcoming and we are glad to have cemented a good relationship with Jonathan going forward for all other mortgage requirements we may require.
Helpful Report
Posted 1 year ago
Keeley and Elliot were both excellent with helping me arrange my mortgage. Always so helpful and quick to respond, I never had to chase them. I would highly recommend Mortgage 1st to people.
Helpful Report
Posted 1 year ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,394 reviews