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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,396 Reviews
99 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,396 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Being a first time buying I was completely lost knowing what to do when it comes to getting my first place. Chris Dunn was assigned to me from Mortage 1st He has honestly been incredibe. Really helpfully, broke things down for me so it we easy to understand. Didn't mind me ringing him to ask him any silly questions. Spoke to me like a real person and honestly just put me at ease about everything. 5 stars review and would recommend anyone especially first time buyers to use mortgage 1st.
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Posted 3 years ago
Becky and Shaun have been great, really fast at replying and giving updates and found us a great product!
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Posted 3 years ago
Great service and took away tge hassle of trawling through various lenders. Very knowledgable and made everything really clear. Elliot and Katie both really helpful. Thanks again guys
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Posted 3 years ago
I couldn’t recommend these mortgage advisors anymore. After a battle of 18 months trying to get my mortgage in my sole name and pretty much on the verge of giving up and losing my house, I stumbled across mortgage 1st, I’d spoken to a few companies who basically told me there was nothing they could do to help me. Chris Dunn got in contact with me the very next day I put in an application and we arranged a phone call, Chris was extremely flexible around my long working hours and was able to do this meeting after I finished work, within TEN days from my first appointment Chris had me a mortgage offer in place, something many had been trying to do for the past 18 month. He was absolutely incredible, he worked around the clock and I could message and email him at any time and he would get back to me within minutes. They listen to your mortgage troubles and I felt like they honestly care and really want to help! I honestly can’t thank Chris enough for everything he has done for me & I couldn’t recommend this company/Chris any more if I tried!
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Posted 3 years ago
Excellent service, even with an offer received elsewhere diligence was undertaken to explore the best and most cost effective solution.
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Posted 3 years ago
From the very first enquiry, Mortgage 1st have been great. Everything has been made so easy and they are there for any questions and queries. Fantastic service.
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Posted 3 years ago
I had been trying to obtain a mortgage to move homes to be closer to my family and felt like I was getting no where, I had started to give up hope and ended up in a mentally in a dark place. One morning I left an enquiry on Mortgage 1st website after searching through Google and thought this would be my last hope. I was very surprised to have received a call from them within the hour, I was quite taken aback when I answered. I spoke to Carl Robbins and he was the main point of contact I had throughout my mortgage journey with Mortgage 1st. He was fantastic. I felt like my experience with Mortgage 1st was more than just "you are our client and we are helping you get a mortgage" Carl listened to my long phone calls and my difficult experience I had with finding a home for me and my family. He always gave me the best possible advise for me and would consider everything in the long run. Carl always explained everything in detail and found me a great affordable deal and I just cannot be more happier. Katie Murphy took over from Carl once my mortgage had been submitted and she also remained in email contact with me and always kept me up to date, she has been a lovely. Anyone who is looking for mortgage advise or needs any help I cannot recommend this company enough. I am looking forward to using their services again in 2 years time! I will always be forever grateful to Carl and Katie, I cannot thank you both enough. You are both a real asset to the company!
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Posted 3 years ago
Becky was extremely help and very patient while we were house hunting would high recommend
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Posted 3 years ago
Chris was helpful and knowledgeable from our very first contact. He helped us find the perfect mortgage deal and confidently guided us through all the paperwork, making the whole process easy and stress free. Would highly recommend.
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Posted 3 years ago
After dealing with a broker who I felt really couldn't care less due to my adverse credit, I got in touch with Chris Dunn from Mortgage 1st and immediately felt like he wanted to help. My particular mortgage needs were slightly complicated but Chris has the patience of a saint, and was always available to answer questions. I would definitely recommend Chris and Mortgage 1st to anyone, especially with adverse credit. They really do work hard to get you the best deal possible.
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Posted 3 years ago
I re-mortgaged x5 Limited company BTL properties with Mortgage 1st. Our criteria was not straight forward but Edward sourced a very competitive product with no fees and free valuation. His advice was honest and professional. Chelsea kept me upto date through the whole process and responded the same day at all times. From start to finish the service was excellent. Would not hesitate to recommend. This is a very professional company with an excellent customer service.
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Posted 3 years ago
Our remortgage was easy and no hasstle. Megan, our advisor gave us the best options and then we weighed our choices up. Nothing is ever too much trouble. Megan is always very helpful and always answers all my questions, she also calls out of normal ‘ work time hours ‘ due to my awkward shifts and is always so polite and informative.
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Posted 3 years ago
Eddy was very helpful, & we are very happy with our mortgage deal, we would highly recommend using mortgage 1st. Ask for Eddy he’s no.1.
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Posted 3 years ago
Excellent service. Daniel Sykes, always called me back or e mailed me and dealt with everything very quickly. A mention for Chelsea, as well really quick at replying and kept me totally up to date. If you want someone to organise your mortgage quickly and efficiently go to Mortgage 1st.
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Posted 3 years ago
Excellent service from Vidhya. Very professional approach, informative and helpful. I would recommend to every one who need a mortgage advisor. Thanks Vidhya
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Posted 3 years ago
Mortgage 1st making my life easier since 2018 ....I can't recommend this company enough, from my experience they go above and beyond to make things as simple as possible...clearly know the market and put their expertise to good use Thanks for all your help
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Posted 3 years ago
Mortgage 1st have been amazing throughout our mortgage application process. They have gone above and beyond to help us find the best mortgage and constantly reassured us throughout. Every phone call, every question we had they answered without a problem. Friendly, professional and overall a amazing company I will defiantly recommend.
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Posted 3 years ago
I would highly recommend Mortgage 1st to anyone. The service I have received has been wonderful. Faye and Becky have been brilliant, they respond to any emails in a timely manner, so this makes the process so much easier. Faye is very friendly, approachable and easy to talk to. Thank you very much for your help and great service!
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Posted 3 years ago
Professional and an excellent service
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Posted 3 years ago
Brilliant, friendly customer service. I felt like they were with me every step of the process and explained things thoroughly and in a simplified way as to allow me, a first time buyer, to understand it since I've never heard most of the terms used before. Going into the whole process was quite daunting but speaking to Chris about it all put me at ease so I would highly recommend using mortgage 1st if you're a first time buyer, or if you've been through the process before as you will be pleasently surprised. Absolutely amazing.
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Posted 3 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,396 reviews