Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,074 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service yet again a pleasure to deal with”

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“Excellent service parts arrived next day sooner than anticipated”

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“Quick efficient service”

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“Great service.,prices that can't be beaten what more can I say”

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“Exaactly what I needed and delivered quickly, excellent product range and good prices. Perfect parts for home DIY garden irrigation control.”

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“Prices are lower than other larger companies. Shipping was also next day in my case. So nothing to complain about.”

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“Very prompt service with constant communication. Dealt with Chad, very helpful and professional. 100% recommended to all my plumbing friends, you will not be disappointed.”

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“apart from the pipe insulation the rest of the plumbing items were very poorly packed. 3 no zone valves were out of their respective boxes and loose ,the box they were in was far too big resulting in damage to the cardboard box and loss of 1 x 22mm comp nut and olive, a troupe of baboons would have done a better job of packaging. i will not be ordering from you again.”

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Good Afternoon Paul, apologies for the issues experienced. I can see that the problem arose, as the delivery was to the Isle of Skye, which meant we could not send the order in as many parcels as we usually would, due to the high cost of shipping to non mainland UK. The scottish island delivery charge you paid only covers the cost of sending one parcel, as the majority of your order was lengths of pipe insulation this made the order into numerous parcels, which we covered the cost ourselves at £15.96 each extra parcel, as we make no money from delivery charges. This therefore meant the valves and fittings were included within one of the pipe insulation boxes, to save the cost of another parcel on top, which would have meant we would have had to cancel the order more than likely. I have seen the photos taken by the delivery driver, and the boxes arrived in good condition. Unfortunately, it sounds like the person that has packed this order, has not included enough packing paper to stop the box of valves and fittings moving around inside the main outer box during transport, which we apologise greatly for. The issue has been raised within the warehouse, and can assure you more supervision has been allocated towards checking the packing of parcels going forward. Apologies again your experience has been unsatisfactory.

“Easy to find required items on the site and easy ordering process. Items alway arrive prompt.”

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“Competitive prices, efficient ordering, speedy delivery!”

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“Fantastic service,great prices,& quick delivery”

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“Quick delivery, great prices”

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“Good product and quick delivery”

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“Great service, fast delivery”

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“I HAVE DEEAL WITH MONSTERPLUMB ON A NUMBER OF OCCASIONS NOW AND THEY HAVE ALWAYS PROVIDED A GREAT SERVICE MANY THANKS”

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“Quick delivery and very good prices. Lots of products to select from”

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“Great service as always fast delivery”

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“One of top Very Good prices available”

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“Brilliant service & price. I been meaning to purchase some bulk fitting from monsterplumb for a while& I wasn't disappointed. All ordered & delivered very quickly & efficiently”

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“I’ve had a few deliveries now and they are with me within 48 hours. Absolutely fantastic service.”

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Monsterplumb Ltd is rated 4.9 based on 2,074 reviews