Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,075 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, posted quickly-all you want really!”

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“First time user great servis everything arrived promptly and all correct and best value couldn’t ask for any more than that top rate supplier for me thanks”

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“Fantastic customer service and quick delivery”

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“Bought two Drayton TRV4 and Monsterplumb offered the cheapest price on the internet, I have never used Monsterplumb before but I was kept updated via email all the way, delivery was through DPD who text me to give me an hours delivery window and they arrived in a couple of days, couldn’t be better really and I would absolutely use again”

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“Fast delivery and they used a courier that update you with delivery info. Product was packaged well and worked. Cheapest price for what I wanted”

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“Good quality product, good price, good delivery would use again.”

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“Excellent service and great prices cannot fault the service”

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“Great service. Goods dispached same day. Will definatly use again”

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“Apparently your parcel arrived and the delivery driver put a note said he put a note in postbox stating that no one was at home he was lying no note was left ,we were at home all day .The next day, He again tried to deliver apparently the parcel and it was refused again he's lying ,he never came to our house .The following day I telephoned the Depot and told them that I would pick the parcel up myself ,which I did ,leaving my wife at home alone as she is recovering after an operation.The clerk at the depot was not very forthcoming when I related my tale of woe.In fact he could not have cared less. The journey from my house to their depot is about 20 miles round trip, and on the way there i was caught on a speed camera, doing 37in a 30 area .A near perfect end to a great day. Yours not very happy,Bill Knight.”

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Good Afternoon Bill, I am sorry to hear you experienced issues with the delivery. This is the first time you have communicated with us about any issue whatsoever with your delivery, which was carried out for us by DPD. We cannot understand this, as If you would have let us know when the actual issues were happening we could have tried to resolve them for you, and saved you having to collect from the depot. Unfortunately, letting us know 9 days later through a review website, we cannot do a thing about it. We use DPD for nearly all our deliveries, because they are the most reliable next day courier out there, unfortunately there is not a courier out there who is perfect. On this occasion they have let both ourselves and you down with their service, all of your issues stated above are with DPD not ourselves, and we have no control over if the driver lied or the guy not being very sympathetic at the depot, but we will pass these comments on to our DPD account manager for investigation. Again, we can only apologise for the issues you experienced with DPD delivering the order. Best Regards Monsterplumb Ltd

“Monster plumb offered the best prices we could find, delivered on time and everything was in perfect condition. What more could we ask?”

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“Ordered A Drayton Digistat RF3 and receiver. Had the best online price and much cheaper than local store. Received by DPD courier very next day.. Excellent service .. Fitted the part in 10 mins.. works perfectly.. Fantastic upgrade.”

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“Great prices, excellent communication throughout and fantastic delivery time. Thank you”

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“I have held accounts with 2 nationwide plumber’s merchants and neither of them could match Monster Plumb’s prices. The items were in stock and despatched quickly with free shipping. What’s not to like?”

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“Good service will be using again”

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“Excellent price and service. Speedy dispatch, the only downside being quite poor packaging. However, the goods arrived undamaged. Thank you Monsterplumb”

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“I’ve recently bought 2 Myson radiators from Monsterplumb. They have unbeatable price, and I’ve compared lots and lots of shops! Not only that, customer services is amazing! My delivery was delayed and Monsterplumb promptly contacted their supplier to chase it up and they followed it up closely until the radiators were delivered. They even gave us a 10% refund as an apology for the delay. I highly recommend using Monsterplumb! :)”

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“Excellent service ordered before 2 pm arrived next day”

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“Drayton trvs. Best price by far. Quick next day delivery. Having not heard of Monsterplumb before I was unsure of such a good deal being offered. Should not have worried at all, everything was perfect. Will definitely use again and will recommend to friends.”

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“No Problems parts in stock and arrived prompt”

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“Way cheaper than B&Q and my TRVs arrived next day at the scheduled time. Couldn't fault the service and would use again.”

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Monsterplumb Ltd is rated 4.9 based on 2,075 reviews