Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,074 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

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“I have ordered 7/7 today 16 I haven’t received anything”

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Hello Badr, many apologies for this issue experienced. I have just looked into this for you. I can see you placed your order on the 11th July in the morning, and it was dispatched on the afternoon for delivery to you on the 12th July by DPD. You would have received both an E-Mail and SMS message to let you know this and also a time slot on the 12th, as well notification upon delivery. Looking at the tracking, unfortunately, I can see the DPD driver has delivered this parcel on the 12th to completely the wrong address, a couple of streets away from you. We have contacted DPD and asked them to send the driver back to this address, to try and retrieve the parcel and deliver to you, but as it is Saturday, I do not envisage this happening until Monday at the earliest. If we had known earlier in the week, we could have got it sorted immediately for you. If you are desperate for the parts and want to collect them from the address, please send us an E-Mail and we will let you know exactly where it is. Again, many apologies for this issue, we will be refunding your delivery charge paid as obviously this is not the kind of service you paid for. We will in turn be putting a complaint into DPD ourselves, as on this occasion they have let us down badly. We will be in touch as soon as we get a response from DPD to let you know when to expect the parcel.

“Have used Monsterplumb on a couple of occasions now. Have been really impressed with prices, customer service and delivery times. Will definitely be back”

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“Easy to use web site, competitively priced, fast delivery.”

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“Very competitive prices and a quick delivery will use again”

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“Just found this company , may I say what a find from easiness if using website , to pricing , to delivery , to emails informing of delivery absolute first class the best I’ve ever used in 40 years of the plumbing business- well done monsterplumb I will be using you in the future , a breath of fresh air ! When you consider todays climate - regards”

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“Top bananas”

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“I never win so not the reason why I am writing this review, it's more credit given where credit due. First time I had used Monsterplumb and ordered via their website, I have to say the service was great, ordered on the Monday and it was delivered the next day, free delivery. A couple of copper fittings short but penny items so no great shakes. Excellent, a first-time customer I'm very happy, well done Monsterplumb.”

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“Very fast response. Goods delivered as ordered. Very happy. Thanks”

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“Excellent service order Tuesday delivered Wednesday first class”

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“Fast delivery”

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“I ordered for the first time on MonsterPlumb the other day! Delivery was on time and the quality of fittings are a very good standard. Even sold items that I’ve never seen in the merchants! 10 out of 10”

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“Product was supplied as per spec, sensibly packaged delivered promptly and in good order.”

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“Always fantastic service from this company! Fast to reply to email enquiries, I enquired about a product and they said they didn't have plans to stock it but would order it in for me, the product was with me within 2 days from my enquiry! Can't praise enough!”

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“Happy with the service”

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“My item was delivered efficiently and securely and when installed did a perfect job.”

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“I have been using MonsterPlumb for 2 years now, and l can easily say that they're brilliant. I never had any issues with my orders or deliveries. And all the plumbing fittings are good quality.”

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“Product arrived really quickly and just as expected. Have used again since.”

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“Competetive pricing and good service”

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“Very fast delivery and competitive price.”

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“Good quality range of products at competitive prices and quick turnaround on delivery.”

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Monsterplumb Ltd is rated 4.9 based on 2,074 reviews