Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,074 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery”

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“Exceptional value, quality products & rapid delivery.”

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“Come within 2 working days of order. Very pleased with my purchases. Thanks.”

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“Great value for money and quick delivery”

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“Ordered this Upstand shower tray seal came real quickly. Was exactly what was described 10 out if 10”

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“Delivery was quick and the product did exactly what was required”

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“Quick delivery, all items received in good condition and competitive pricing so can't fault.”

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“Excellent service and product”

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“Great price, quick delivery.”

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“Had not heard of Monsterplumb before an online search for an expansion vessel. They had exactly what I required so took a bit of a gamble. The certainly delivered. Great service, fast delivery. Fantastic. Would nit hesitate to use them again.”

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“Made ordering what I needed as simple as possible.”

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“Great website, extensive products, excellent service!”

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“Easy to order off the site. Prompt delivery. Kept up to date with progress.”

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“Good prices, wide range of products and fast delivery. Fantastic.”

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“Spot on. Very fast delivery, was surprised when I got home to see everything their so fast and well packaged”

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“Misleading presentation of product. Presentation showed two 22mm isolation taps one for hot and the other fo cold, a pair. The price shown was for one valve not two. The valve had 22mm pushfit connections but there was a restriction to 15mm at the valve itself. I wanted two 22mm valves!”

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Hello Charles, Apologies you feel you have been mislead. As reading this is the first time we have heard of any problem with your order, it comes as a surprise to hear. The pictures used on the website for the Speedfit ball valves are for illustration only, to show that it can be used on hot and cold, as the product comes with both options included within the pack, these are pictures provided to us by Speedfit. We do emphasise as much as possible in our wording of the product that it is singular, and at no point advertise them as being sold as a pair. Looking at our competitors, 90% of them show exactly the same illustration when advertising the product. Moving forward we are going to add extra wording to the description of the item, to make it crystal clear the item is sold singularly. Regarding the restriction down to 15mm at the valve, the products are not advertised at any point as full bore valves, and i think the picture used to advertise the product shows this quite clearly. You say the price shown is for one valve, which is correct, and we are also the best priced seller of this item online, therefore we are disappointed in receiving a one star review, because you expected two valves for the price of one. If we were twice the price of our competitors then we could see how this could be mistaken. We will action your complaint as discussed above, so that future customers can be left with no doubt whatsoever as to what they are buying. Regards Monsterplumb Ltd

“Great website, easy ordering, great price and quick delivery. Highly recommend this company.”

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“Thermostatic Radiator Valves. Exactly what I wanted at a great price. Quick delivery. No hassle. Perfect.”

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“I ordered 4 No. Drayton TRV4 valves and lockshield valves for central heating radiators. Ordered on Thursday evening 15.10.2020, box delivered by DPD on Saturday 17.10.2020 at about 1pm. Excellent packaging, there was no damage to the items inside the box.”

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“Good product, delivered quickly. Thank you.”

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Monsterplumb Ltd is rated 4.9 based on 2,074 reviews