Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,075 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive pricing and speedy delivery by a friendly guy.”

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“All parts has been delivered in time. Good service.”

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“I needed two new thermostatic valves. Was going to Screwfix but cheaper at Monsterplumb and delivered within 48 hours of ordering. Saved £12 plus time and cost of petrol travelling to town. Very good.”

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“Top class service and fast next day too. Could not have been more helpful.”

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“Decent price, delivered in good time and product well packed with decent protection but minimum wastage.”

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“Over a week still no delivery DPD apparently however the phone is always engaged at Monster Plumb, when they eventually did promised to get back to me four days later still no response. What’s going On?”

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Good Afternoon Yoseph, We can only sincerely apologise for the issues you have experienced. I can see that your parcel was dispatched on a 24hr working day service on the 27th July via DPD, for reasons unknown to ourselves, DPD have then mis-sorted your parcel and sent it to the opposite end of the country, which is very rare for them, and unfortunately is totally out of our hands. They have told us you were notified you of this via text message and E-Mail. I can see that the parcel was subsequently elevated to our DPD account managers attention and we were promised it would be delivered ASAP, this has obviously not happened. Regarding comminucation via telephone, I can assure you this will be investigated further, as although we were very busy last week, somebody should definitely have come back to you regarding the situation of the parcel. We will be contacting DPD as a matter of urgency tomorrow morning when their office re-opens to get this situation resolved straight away. As soon as we have answers one of our team will give you a call immediately to let you know. Again, many apologies for these issues you have experienced.

Good Afternoon Yoseph, I am glad to see that your order was delivered today, if you have any other problems please do not hesitate to contact us. We can assure you that the communication issue you had is being taken very seriously, and procedures will be put into place to try and prevent this from happening again. Apologies again for the delay you experienced. Hopefully you can see that unfortunately it was totally out of our hands, DPD have and advertise to customers over 98% success ratio with their delivery times, so issues such as yours are very isolated.

“Same items as Screwfix but £11 cheaper! Prompt delivery, excellent communication.”

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“Great swift service and delivery. Very competitive price too!”

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“Spot on all round”

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“Good price and Quick delivery”

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“Monsterplumb offer amazing prices and great service/delivery. Have bought several times now, and found them to be the best Plumbing supply on the Net. Brilliant. Thank you.”

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“Quality service with fast delivery by DPD”

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“Very prompt delivery. No issues. Thank you”

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“Very easy transaction, great communication and to top it off super fast delivery. I would definitely recommend Monsterplumb and no doubt will be using them again in the future myself.”

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“Such good prices”

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“Brilliant price and brilliant service. Thanks a lot!”

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“Excellent service with very good and well informed delivery service.”

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“Cheapest I could find for what I was looking for both high street and online prices. Ordered items was emailed ever step of the way delivery was fast and packaged well, would definitely recommend and will be buying from again.”

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“Great price and great service. Delivered very quickly and on time. Perfect.”

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“Fast and efficient delivery, excellent stock choices.”

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Monsterplumb Ltd is rated 4.9 based on 2,075 reviews