Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,074 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, order dispatched quickly. Helpful website as well”

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“I made a small order, and although a couple of items were not available due to the present situation, the order was delivered in a Very prompt time, and a refund for the unavailable items was back in my account the next day, a very professional company and a pleasure to deal with, many thanks to all involved, I would definitely buy from you again from you, hence 5 star rating.”

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“Ordered a central heating thermostat for my bedroom. It arrived quickly & was well protected in its packaging. Very happy with the online ordering process & the subsequent experience. Will use them again.”

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“Unbeatable price, extremely prompt, reliable delivery. One of the first places I look for my materials.”

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“Fast delivery and good price”

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“Super quality and quick delivery.”

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“Arrived quickly, and best price around... perfect”

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“all as expected”

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“Superb service Fast deliveries and easy to use website”

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“They were cheap on price and delivered on time”

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“Excellent service quick delivery”

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“Parts arrived quickly and are of a high quality. Very happy”

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“Very good price’s Would use again”

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“Avoid this company, completely useless. Placed an order for a Saturday delivery, was called on the Friday to say they couldn’t deliver Saturday even though they had taken and have kept payment for a Saturday delivery (told me they couldn’t get a Saturday delivery slot, however the driver told me this was nonsense and the Saturday delivery was available) I explained to monster plumb the material was needed for a job on the Tuesday and I was then promised delivery for first thing Tuesday morning at the job address, the items didn’t turn up in the morning and with no way of speaking to them as they do not pick up there phones due to the COVID-19 excuse! offices closed! however they will reply by email, (obviously don’t want to catch COVID over the phone!) after numerous emails I received my items around lunch time. hurray... items ordered were plastic fittings and pipe, I completed the job and 3 days later received a call from the customer to say numerous fittings were leaking through the rear joint of the fittings, I contacted Monster-plumb regarding this and sent pictures as proof, I was then asked to arrange delivery to send back the items to them and they would reimburse postage costs once they confirmed the items were faulty! So I waste a Tuesday morning waiting for fittings that should have arrived on a Saturday, worked late to complete the job, returned and payed to replace the faulty fittings and now they want me to spend time wrapping and posting faulty fittings!! In the end I went straight to the manufacturer of the fittings who have arranged for a rep to personally pick up the faulty items so they can have them tested.”

Helpful Report

Hi Bob, I am sorry you feel you have had a bad experience with us. As explained on the phone to you, it was not possible for us to book the parcel on a Saturday delivery, we don't know why, as there are never usually any problems, but as soon as this became apparent we called you straight away to apologise and let you know, as well as plan how to put it right. We did not say Fedex were not delivering on a Saturday, and we discussed this a second time on the Tuesday. On the Friday we said we would send the parcel direct to site for you as requested to arrive on Tuesday AM delivery which costs more than a Saturday delivery, obviously we had hoped the parcel would be delivered a lot earlier than 11.53am, as they usually are when upgraded, but as discussed again several times, when answering your E-Mails within minutes of you sending them, we could not chase until after 12:00, as it was on an AM service, and it was delivered in the AM, unfortunately to the extreme end of it. We even answered your E-Mail immediately, shortly after taking delivery when demanding to speak to someone in charge, because only one coil had been delivered, whereas you had not actually opened the package yet, as all of the coils were wrapped together inside. Regarding the "COVID-19 excuse", as a small online business, our office staff can easily do their jobs from home, not only is this in line with government guidance, but if one of the office staff came down with the virus, we would have to close down our entire operation, which is absolutely not a risk that will be taken. As you have witnessed yourself and made clear in your review, we ask for any queries to be sent in by E-Mail, and these are answered ASAP so that it has no detrimental impact on the business. I think your distasteful joke about catching COVID over the phone speaks for itself really, we don't really think this current situation the world is in, is a laughing matter at all. You purchased Hep2O product from us, who have a solid reputation in the industry, all the fittings came in sealed bags as they were when they left the factory. It is surprising to hear about one bad fitting leaking, months/years down the line. You E-Mailed us to say after 3 days of installing, that 8 of the fittings were leaking and the customer made you remove all the Hep2O products fitted. We said send everything back, we will refund the unused pipe and postage straight away, but the used fittings would need to go off to the manufacturers for testing, mainly due to the above reasons, it is just simply unheard of anybody having 8 correctly fitted fittings leak within 3 days. We thought this was a reasonable offer in all honesty, standard practice with issues on pipework like this would be to direct you to the manufacturers sales rep to visit you, which is what you have done in the end anyway. Apologies again, you feel that you had an unsatisfactory experience with us. Regards Monsterplumb Ltd

“I ordered online for delivery and then realised they were just up the road from where I live, I contacted and said I would like to collect, they said no problem and the delivery charge will be refunded, I collected the order within hours and the refund was done within an hour of coll ection, prices are great as well, thanks”

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“Very well priced and quick delivery. Will Definitely use monsterplumb again!”

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“Great prices on a wide range of products in stock for fast delivery. Excellent service.”

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“Great service”

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“Order arrived very quickly, items exactly as described”

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“Fantastic service and good equality wras approved fittings at a good price. Cheapest I could find online and cheaper than my trade accounts at other well know plumbing stores, and all my orders so far have been delivered in 2 working days. Only down side most products don't have all measurements, sometimes I need to know overall length of valves due space restrictions.”

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Monsterplumb Ltd is rated 4.9 based on 2,074 reviews