Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,074 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

03335777911

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Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've placed 2 separate orders with Monster Plumb and dealt with a man called John Crouch. Pricing and service have been excellent both times and that is in no small part due to John, who is very much "on the ball" with everything, has excellent advice for a non-plumber customer like me, and keeps his customer updated on progress/delivery. Items delivered in great condition and on time. That's a rarity these days! Thank you John and Monsterplumb. If you need plumbing supplies, don't hesitate to give these people your business.”

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“I ordered some items from them and when the parcel arrived (on time) one item was missing. I contacted them in the afternoon and the missing item was sent overnight by APC arriving before 12 the next day, well impressed! Prices excellent as well.”

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“Exactly what I wanted and quick delivery.”

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“Ordered a DZR 1" check valve. Good price and delivered in good time”

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“super fast delivery. good products with good prices. will be using again”

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“I am in the plumbing trade. I wish I had found your site earlier. As its very reasonably prices and excellent delivery service. Very pleased.”

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“Excellent service, I buy from here regularly. One of the cheapest and most reliable online merchants that I've used. They let me down with my last order, marked as dispatched then didn't get sent. There were two items missing but nobody contacted me and I had to call. This is the first problem I have and it was quickly resolved but would have appreciated a call to let me know the delivery date had changed as I had work booked. Previously, I've had 5 or 6 orders with no issues and very quick delivery.”

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“Excellent service would recommend to any one first class service excellent customer service top shop to use”

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“Excellent service, and very prompt delivery”

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“Keen prices and quick delivery”

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“I've been using Monster Plumbing for over 2 year now, and l extremely happy with their service. Very fast delivery and good packaging. I can highly recommend them.”

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“Very good and decently priced”

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“Brilliant service, fast delivery and easy website to navigate”

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“Excellent service, fast delivery and the lowest prices”

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“Best available price and fast delivery, whats not to like!”

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“Have used Monsterplumb for a number of years now. Always have a good range and good prices. Ordering and Delivery is quick and efficient and items well packed.”

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“Made quite a few orders now. All have been great, no issues with any orders and fast delivery everytime. Prices are very competitive and I will be making more orders in the near future. Thanks”

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“Ordered a commercial oven gas pipe. Delivered next day which was brilliant. I then realised I had ordered the wrong size. Called about organising an exchange as there was no label in the box. Was told as long as the item hadn’t been used. This would be okay. I had to then order the correct part. Which again was delivered the next day. Which was excellent. My only complaints are that the return cost me £8 and I had over £10 pounds deducted from the refund. Which I can only assume was for opening one end of the plastic wrap to see if the item would fit my cooker. The wrap was still on the item and the condition of the item was unused and as it was as i received. Because of these two unexpected costs I would use this company again. Which is a shame as the products, delivery and customer service was excellent.”

Helpful Report

Hi Scott, Thank you for your comments. There were no deductions from your refund for damage, the item was returned in perfectly re-sellable condition. The deduction was for the postage cost paid, £5.99+Vat, not over £10, this is the cost you were charged at checkout to deliver it. We do not pay for returns to come back to us, unless damaged or incorrect etc. for the same reason when it is no fault of our own, this is clearly stated in our delivery & returns policy.