Monsterplumb Ltd Reviews

Name: Monsterplumb Ltd
Rating: 4.92

4.9 Rating 2,075 Reviews

99 %

of reviewers recommend Monsterplumb Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03335777911

Write Your review

Tell us how Monsterplumb Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Monsterplumb Ltd 5 star review on 23rd May 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt, civil and friendly phone reply to my online and phone messages. Quick service. Yet to use product.”

Helpful Report

“Really impressed with Monster plumb on price,kept informed on order and delivery time excellent.”

Helpful Report

“Great communication. A pleasure to do business with. Thanks to Chad Weaver and MonsterPlumb Ltd”

Helpful Report

“Fast, efficient service. Honeywell heating controls ordered online at 15:30 were delivered at 09:00 the following morning. Good price too, included delivery.”

Helpful Report

“Quick turn around on the order and excellent customer service.”

Helpful Report

“Delivery? Still waiting for my product to show up, which was apparently consigned by Royal Mail to arrive on Tuesday... will wait and see if it turns up on Friday! Annoying when you are told you have to have someone available to sign for it... Monsterplumb must know it wasn't delivered by now. No response from them either. Quick enough to take my money though. Update Seems Monsterplumb not to blame - but courier, leaving no notification and it being taken in by neighbour who was then away for several days! Monstreplumb quick to react to email response and provided evidence of where product got delivered to allow me to recover it... well done! Right product, actually arrived on time, right price.”

Helpful Report

Good Evening Stuart. We apologise you have not received your order yet, we had absolutely no idea of this situation as we had been notified by APC, the 24 hour courier we use that the parcel had been taken in on the advised date and signed for by a neighbour. Unfortunately it seems like they have not left a card to notify you of this. As both discussed in an E-Mail and telephone call which we made within an hour of you notifying us of the situation, we now hope that you can retrieve the parcel from your neighbour, and are awaiting to hear from you to ensure you have received it. We can only apologise that the courier did not leave a card to inform you, this is completely out of our hands i'm afraid, and I will be investigating with the courier as this is in our trading agreement with them that it does happen. Best Regards Monsterplumb Ltd

“Very quick and reliable service I would definitely think about using them again if I require anything else”

Helpful Report

“Very pleased with Monsterplumb. Kept me informed and delivered goods when promised. Excellent service, good price, many thanks.”

Helpful Report

“I ordered my shower on Sunday and it arrived on Tuesday, I wasn't in when the driver called, I rang the number he left and he came back an hour later with my shower, excellent service.”

Helpful Report

“Haven't used this company before but certainly would again. Best price for the item I bought and really quick delivery. Good customer service follow up. Great service. Thanks.”

Helpful Report

“Excellent fast service would definitely recommend to others”

Helpful Report

“Great service. They venusbluejeans@gmail.com went out there way to get the item delivered twice as I was not around on the original date. Great communication over email and very friendly service!”

Helpful Report

“I ordered 2 showers from Monster Plumb and asked Chad if I could have 2 invoices as 1 of the showers was for my neighbour. This was done with no fuss, the price was excellent and the delivery was very quick. You could not ask for better service. This is the first place I will try the next time I'm looking for plumbing supplies.”

Helpful Report

“Excellent price and swift delivery”

Helpful Report

“Very good people to deal with. Goods arrived well packaged and on the rearranged nominated day, which was great as I was out all day the previous day, when they should have originally arrived. Very good communications. Will definitely use again. B. Mott”

Helpful Report

“A great price and absolutely excellent service from Chad who really went the extra mile to help me over the Christmas holiday period. Highly recommended.”

Helpful Report

“Excellent service and communication all the way, fast delivery and good price, would definitely recommend. Thanks”

Helpful Report

“Great service and most impressed with their prices and customer service with a personal touch. Will use again for sure! Thanks guys.”

Helpful Report

“The timer was delivered on the date given to me. Good sevice, very pleased”

Helpful Report

Monsterplumb Ltd is rated 4.9 based on 2,075 reviews