MoneyPlus Advice Reviews

Name: MoneyPlus Advice
Rating: 4.86

4.9 Rating 5,641 Reviews

98 %

of reviewers recommend MoneyPlus Advice

4.9

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0161 837 4000

MoneyPlus Advice 5 star review on 2nd July 2024

Mr Idrissu Haruan

MoneyPlus Advice 5 star review on 24th May 2024

Mrs Giselle Drinkwater

MoneyPlus Advice 5 star review on 27th March 2024

Mrs Patricia Elizabeth Ludlow

MoneyPlus Advice 5 star review on 21st February 2024

Mr Abdul-rahim Bara-bara

MoneyPlus Advice 5 star review on 5th February 2024

Mr Courtney Brown

MoneyPlus Advice 5 star review on 17th January 2024

Mr Renato Silva

MoneyPlus Advice 5 star review on 21st November 2023

Mr Andrae Davis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the process embarrassing, I don’t enjoy having various solutions pushed on me , I am happy and stress free with my current arrangements”

Helpful Report

Posted 3 years ago

We’re sorry that you found our annual review process embarrassing, but it’s important that we ask the questions that we do to make sure your plan with us is up-to-date and that you’re only ever paying what is affordable each month. Explaining the solutions available to you, based on your circumstances, is a legal requirement set out for us by the Financial Conduct Authority, but we appreciate your feedback and we’ll take your comments on board when further developing our processes.

Posted 3 years ago

“I've been on a plan for many years so was with the previous company at the beginning. At first it was fine the people I dealt with were there to help. Over the years this has changed. Take the revision for example, before you were offered advice whilst taking it whereas now its like a minefield as if your deliberately being tricked into saying something wrong . No advice and staff who don't even seem to know what they're doing. I've stopped any communications with them as I used to get marketing calls whilst at work. Its time to drop the big company selling attitudes and concentrate on your customers needs.”

Helpful Report

Posted 3 years ago

Hi there; we go to great lengths to ensure that your solution remains the right one for you, which includes asking relevant questions during the annual review so that our Advisors can offer you the best, tailored advice. We'll always do our best to support you, and will never share your personal details with third parties for marketing purposes however, you're able to update your contact preferences at any time by logging in to our Customer Portal. Thanks, MoneyPlus Advice.

Posted 3 years ago

“MoneyPlus Advice Service is great at what they do but my only negative point is that they are severely let down by the high account maintenance fees (up to 49% of monthly payment).”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback. As you know, our monthly fee helps us to continue to provide all our customers with expert help and support during their time with us, including managing creditors on their behalf. We’ll be in touch shortly to talk you through our fees in more detail. Thanks, MoneyPlus Advice.

Posted 3 years ago

“Moneyplus is good but they need to learn to use the information they have to their benefit. They need to stop all these repetitive questions, annual reviews asking the same question over and over again. Their heart is in the right place but they need to be more efficient and effective in the application of their time and their customers”

Helpful Report

Posted 3 years ago

Hi there, We appreciate that completing an annual review may seem repetitive, but it’s important that we ask the questions that we do to make sure your Plan with us is up-to-date and that you’re only ever paying what is affordable each month. Whilst our annual reviews, and the questions in them, are a legal requirement set out for us by the Financial Conduct Authority, we greatly value all feedback and we’ll take your comments onboard when further developing our processes. Thanks, MoneyPlus Advice.

Posted 3 years ago

“It's the same every yea”

Helpful Report

Posted 3 years ago

“Not as good as they used to be, online reviews don't work anymore, communications often missed, seem to be on the side of the lenders now a days but maybe that's because the FCA don't have a clue about real life and think every one's life is simple.”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback. We understand your frustrations with the previous online review platform. You’ll be pleased to hear that we’ve been busy building our own online system that can be used to complete your review, as soon as it’s up and ready we’ll be sure to let you know! We’ll look into your account in more detail and one of our team will be in touch. Thanks, MoneyPlus Advice.

Posted 3 years ago

“Pay 40 they take 20 pay 200 they take 100 what ever you pay half goes to money plus”

Helpful Report

Posted 3 years ago

Hi there, Our fee structure is in line with industry guidance set out by our regulator, the FCA - we are a highly regulated firm, and we are always transparent in the fees we charge to cover the cost of managing our customers’ creditor contact and chosen debt solution, which you can read more about here: https://moneyplusadvice.com/fees. The last year has been difficult for many, which is why we support our customers in temporary reductions to their payments and conduct more frequent financial reviews to identify where we can offer greater support. We can see your next review is booked in soon where we’ll discuss this in more detail, but please don’t hesitate to call us in the meantime on 0161 837 4000. Thanks, MoneyPlus Advice.

Posted 3 years ago

“Very helpful amd professional”

Helpful Report

Posted 3 years ago

Hi Tony, thanks for your review! It sounds like you're enjoying our service so far, but if there's anything we can do to turn those 3 starts into 5, you can let us know at info@moneyplus.com. Thanks! MoneyPlus Advice

Posted 3 years ago

“Mixed feelings really x”

Helpful Report

Posted 3 years ago

Hi Lorraine, We're sorry to hear you feel this way. If there’s anything you’d like to discuss bout your experience, please contact Kate.dawkins@moneyplus.com - we’ll be happy to help and ensure you only receive an excellent service. Thanks, MoneyPlus Advice

Posted 3 years ago

“Provide a good service .”

Helpful Report

Posted 4 years ago

“I have had issues in the past with wrong advice and staff being rude.and have been told it has been looked into.they people I spoke to today where very polite and helpful”

Helpful Report

Posted 4 years ago

“MoneyPlus is a good firm to deal with, my only grouse is that I am getting emails and text messages about the savings on utilities - gas, electricity, telephones etc. When my account was reviewed there was another attempt to capture our utility business.”

Helpful Report

Posted 4 years ago

“Personally myself and my husband have had a few issues since leaving money plus, due to technical errors etc. I’m hoping these have now been dealt with, they were truly helpful when with them, issues only arose when we left. It has been dealt with me professionally though. Honest opinion to get help out of debt there ok but from our own personal experience I’m unsure to recommend.”

Helpful Report

Posted 5 years ago

At MoneyPlus Advice, we always do our best to support people to financial freedom and help people live better. As you know, your issue was taken very seriously, it had been dealt with swiftly and we have since corrected the technical problems causing the error. Whilst issues like these are very uncommon, we will always endeavour to find a resolution as best we can. Thanks, MoneyPlus.

Posted 5 years ago

“When I joined Clearview finance, which became money plus. I was in a bad way financially. But they made all the right noises to put me at ease. Unfortunately it was all lies the service I received over the last 6yrs has been the worst I’ve ever had and still don’t know what I was paying for. If I complained it was ignored just a dreadful and stressful time for me and my family. Having said that Dominic in the settlements team was a breath of fresh air. He was honest and upfront with his intentions always polite and courteous and this was reflected within the full team in the settlements department. Him and his team are the only reason I scored three. If I was only doing the review on there team I would of given a five. Likewise if i was scoring the rest of moneyplus it would have been a one. I honestly wouldn’t recommend you to anyone and I certainly wouldn’t use you guys again. But to be clear the negative comments on here are aimed at the customer service department and NOT the settlements department. The settlements dept deserves a medal for in my case giving me a good outcome to a horrible experience.”

Helpful Report

Posted 5 years ago

Hi there, thank you for your feedback. We’re sorry to hear about your negative experience during your time with us, and we appreciate you bringing this to our attention. Additionally, we are pleased that our settlements team were ultimately able to provide you with a positive outcome. We wish you all the best for the future - MoneyPlus Group.

Posted 5 years ago

“Good at managing my account although charges could be reduced to allow more money to allocated to accounts. Staff all very helpful. Tracey carries out my annual review and was very sympathetic and professional about my situation”

Helpful Report

Posted 5 years ago

“June was very good explained everything to me and very helpful and understanding to my need”

Helpful Report

Posted 5 years ago

“It is to soon to comment on how this will work for me. However the people I have spoken with seem really nice and seem to know what they are doing.”

Helpful Report

Posted 5 years ago

“Very helpful but never spoke to them over phone all done online”

Helpful Report

Posted 6 years ago

“I preferred it when Baines & Ernst ran the company. They were more helpful & never once asked me how I got myself into this situation. They never judged me, they were always pleasant & understanding. I hope I can say the same about Moneyplus in the future, but I can,t at this moment in time. Sorry.”

Helpful Report

Posted 6 years ago

“I was instantly called back after my initial enquiry and thought that was brilliant. The guy on the phone Chris was helpful and polite and non judgemental, again great. As soon as I agree to the plan aand sign paperwork to say I will pay you for your service, I stop getting responses from emails, and I did not receive the call back that I was promised. Ive bee told. cancel all your direct debits. we will sort it out, but can I put faith in you or not?”

Helpful Report

Posted 6 years ago

Hi, we’re very sorry to hear this. Someone will be in touch with you today. Thanks, MoneyPlus

Posted 6 years ago

MoneyPlus Advice is rated 4.9 based on 5,641 reviews