Name: MoneyMaxim
Address: Suite 8, Market House Market Place Wokingham RG40 1AP, Wokingham
Rating: 4.75

“We bought car insurance excess with yourselves, however we are still awaiting a refund from the company you handed it to called "claimez' we have sent them all the paperwork they have asked for four times. We travelled in August and it's now end of Jan and they still haven't refunded us.”

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Posted 1 year ago

Hi Natalie, Thanks for your review. We would be really happy to get involved here - but your review is the first we knew of any issue. As a comparison site we don't get details of any claims - so you would have submitted the claim via the insurer you took the policy out from. Normally these are settled within days, a month at the outside, so I have no idea what the issue is here. We have tried to call you (but could not get through) you and emailed you to try to get more details and as soon as we hear from you we will take the matter up with the insurer to get this sorted. We are sorry you have had this experience - it is really unusual. We look forward to hearing from you The MoneyMaxim Team

Posted 1 year ago

“Waste of my time. Had to answer all the questions only to be told I can’t be covered because I live on the Isle of Man. So I went elsewhere and obtained coverage”

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Posted 1 year ago

Hi Geoffrey It was great to speak on the phone and to be able to explain how, if you use the Isle of Man as your residency, we would show you appropriate policies. I know you changed your review to 5 stars and a lovely comment after that - but oddly your old comments seem to have resurfaced - which the review site are looking into! In any event - if we can help you further in any way please do not hesitate to contact us The MoneyMaxim Team

Posted 1 year ago

“Very bad customer service”

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Posted 1 year ago

Hi Mohammed, I have tried to contact you immediately to discuss this – please can you let me know what we have done wrong. I cannot find a call to or from your number or a email to you – and I am wondering how we delivered poor service. This is really unusual feed back for us (well pretty much unique in fact) so I really need to find out what when wrong. Please do email or call us with more details. The MoneyMaxim team

Posted 1 year ago

“It should absolutley not be necessary to enter an email address to receive a quote.”

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Posted 1 year ago

Hi You don't need to - all personal data fields are optional - but their are really good reasons for us asking for them - here are three: 1. We cannot collect user reviews with an email address - and as this is one of the top liked features of our service removing the email collection would make our service worse for many - as the reviewer a few hours later than yours says. 2. We cannot help all those users who lose / cant remember if they bought / cant remember which company they used who contact us for assistance. 3. We cannot help users who would like our support when making a claim if we cannot demonstrate that the user used us to purchase. 4. Our quickbuy process, which is praised consistently in reviews, relies on us collecting unique details during the application. We will therefore carry on as we are as we know the pros significantly outweigh the cons but thank you for for letting us know of your feelings as we will take it into account again during our next site refresh. I would stress gain, as we say on the site your email address is never passed to third parties except to process your application - and we never sell users data.

Posted 1 year ago

“A number or prices were given from the same companies with no apparent difference in cover. I then discovered that the 'different' providers were the same company using more than one brand name so not really any competition”

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Posted 1 year ago

Thanks for your comments - and subsequent email exchange to dig a little deeper here. The issue here was that you had selected a filter - which had removed a lot of companies as they do not offer the feature that you were after - Icelandic Ash Cloud cover. Additionally it appears that you had not noticed that one of the policies covered a single trip , whilst the other, from the same company offered annual cover. Just to reassure anyone reading this we have only two companies with different brands (both who offer a cheaper basic policy, and a more premium offering) and all the remaining brands of which there are many are very much independent of each other and highly competitive. It is this competition that results in prices through our service being up to 30% cheaper than going directly to the insurer. The Moneymaxim Team

Posted 1 year ago

“Very good, no problems, as long as they don't contact me or lose my details to some annoying web trawler I'll be well happy. Sorry, had to change it, some scammer has already used my details to call me. MoneyMaxim - you need to improve your server security.”

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Posted 1 year ago

To reassure you all data on our servers is fully encrypted and locked down, and we only have secure links to the insurance partners to prevent any leakage. We process hundreds, sometimes thousands, of requests a day in this way. We can see no evidence of any breach in our security. We have contacted you to try and work out why you have us as the culprit here. Our feeling is that this is an unhappy (for us) coincidence. We also have many users who use a unique email address for every website they use - and in our 14 years of existence have never had a compliant from any one of them suggesting we have been the source of any leak. I am sure they would have told us if such a situation occurred as they would have a clear line of sight as to who had shared their data. I hope this reassures you as to our technical probity.

Posted 1 year ago

“Pathetic. As the information available was not correct and after booking confirmation companies denied availability of car.”

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Posted 1 year ago

We have tried to contact you as we are confused by your response - it appears to relate to a car rental booking? Unfortunately we have been unable to speak - so cannot comment - other to say that we cannot see any evidence of the information being incorrect on our site, and are not sure why you might have been denied the car. Plaese do contact us if you are able to help us clear up the confusion here.

Posted 1 year ago

“Receiving spam”

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Posted 1 year ago

Hi, We have tried to contact you already as we are most concerned here. We do not, ever, spam users. We send an email with the quotations details following a request (you made two requests so would have got two emails), and then might ask for feedback regarding the service so we can improve it. Both of these are explicitly mentioned and agreed to in the quote process. We never share our users data so would not be responsible for any third party activity either That, it - unless you have asked to sign up to our newsletter - and as you didn't you will never hear from us again! We therefore are unsure as to why you think we might be spamming you! If you can help us we would be so very grateful. Thank you The MoneyMaxim team

Posted 1 year ago

“Quoted Online price different to actual insurance provider”

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Posted 1 year ago

Hi Darren We did both call and write to you to try and help here - but the price matches to the penny. We think that on arrival on the partners website you might have entered an extra day, as the insurer works in 24 hour periods rather than calendar days. As you are returning the vehicle earlier in the day than when you are picking it up it will save you a days insurance. This would have worked through had you got to the payment page, but I think you make have stopped as soon as you saw what you thought was an incorrect price. As we said in our messages though please do contact us if you would any assistance - we are here to help. Best regards, The MoneyMaxim Team

Posted 1 year ago

“I was looking for Van Excess for a European road trip. The options were too limiting and the tool did not work as required.”

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Posted 2 years ago

HI Thomas, I am afraid vehicle excess insurers offering European van hire cover are few and far between. The number of people wanting the hire a van for a European road trip is very small - and that's why most insurers do not feel it worthwhile to create such a product. We did display one to you but it is expensive (as van claims are more frequent that those for cars), and has an excess and I notice you did not click out to the insurer, so I guess you decided it was not for you. We are actually in the process of both carrying out due diligence on a second option and are also talking to another insurer about them developing a European van excess policy, so I am hopeful that we can can come up trumps for you in the future, but as at today I am afraid we can't. Hope your road trip goes well. The MoneyMaxim Team

Posted 2 years ago

“Tried to purchase car hire excess insurance. Got as far as the payment stage before being told that the policy was not available. I tried to send a message but that failed too. Needless to say I bought a policy elsewhere”

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Posted 2 years ago

Hi Gordon, Thanks for both your review, and your time today on the phone during which we discussed the issues you faced. We identified that they were not with Moneymaxim, but the insurers website to whom you clicked out to. Firstly there wan in issue accepting PayPal payment and then in contacting the insurer. We have contacted the insurer and they are investigating this further, as its does seem to be very specific to your case (we made a number of other sales through that insurer on the day you used them) Hopefully we can get to the bottom of the matter and save anyone else getting similarly frustrated, but I can assure you that it is very much an exception rather than rule when these 'tech' difficulties arise. As I said - we would have been very happy to have resolved this - had we known of the situation you were facing. Best regards, The Moneymaxim Team

Posted 2 years ago

“Nothing found”

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Posted 2 years ago

Hi Ian We have spotted why some of the requests you made were returning a nil result - it was as a result of the dates input as start and end of the period. As we say on the site if you do get no results please do contact us as in most occasions we can find a fix - and I think we could have here. I am sorry you feel we let you down on the occasion - but if you are looking for excess insurance again do try us - we really would love to help. Best regards, The Moneymaxim Team

Posted 2 years ago

“Went through whole process × 20 approx. Couldn't complete final payment. No reason given.”

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Posted 2 years ago

Hi there I think your issue was on an insurers website (which was LeisureGuard I think) rather than ours - but we are sorry you faced an issue. I will contact you for further details so we can take this up with the insurer to see if they can identify the problem. Sorry again. The Moneymaxim Team

Posted 2 years ago

“Really difficult to obtain information and results were not straightforward”

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Posted 3 years ago

Andrew MacGregor Thank you for taking my telephone call. It was a real shame that you couldn't specifically recall the problems that you encountered as mentioned in your review. As we discussed, if you do recall these again at any time, then please feel free to call us and we would love the opportunity to look into this further. We do very much hope to be of further assistance to you in the future. Wishing you the very best for now. Kind regards, David David Neal Head of Customer Services Moneymaxim 01183 218197 option 3

Posted 2 years ago

“The website was fine but when I went through to the insurer carhirexcess.con the online payment function was not working and when I phoned through the price offered was much higher. As a result I went to Holidayextras and got a great deal at the original cost.”

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Posted 3 years ago

How frustrating - this should not have happened. As with many companies at present, Carhireexcess have had occasional issues as the world moves to stricter payment protocols for card payments including 3DS (where a code is sent to your phone so your payment can be processed). However even if any issues occur they can 'set' any payment as a Moneymaxim introduction, and therefore get you the discounted price our users qualify for. Carhireexcess have asked us to apologise to you for the inconvenience you suffered - and are ensuring that all their team are fully aware of the correct procedure to follow. Fortunately, this is a very very rare occurrence - and therefore very unlikely to repeat itself, but if you did face another such incident please do let us know at the time and we would have had it fixed in a jiffy.

Posted 3 years ago

“Absolutely terrible fill in all your details then give you the wrong information then send you to another website to do it all over again Disaster”

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Posted 3 years ago

Dear Barry, Thank you for your review below. We are very disappointed to hear of your experience. We would really appreciate the opportunity to hear from you as to what actually happened when running your quote on our site, and then when clicking the buy now button, to Worldwide Insure. Not knowing your full requirements as such, I have tried to run a quote similar to yours, to see if I could replicate or identify any problems, but as yet, I haven’t been able to find anything. Can I ask you kindly, to give us a quick call here (at Moneymaxim) at your convenience, so that we can then try to replicate the points that you have kindly raised. We wouldn’t you or any of our customer’s to experience any problems on our site, but we will not be able to rectify anything, unless we can actually pin point the exact problem ourselves or unless somebody else brings this to our attention. We would really appreciate your assistance with this, and do very much hope to hear from you. Wishing you the very best for now. Kind regards, David David Neal Head of Customer Services

Posted 3 years ago

“When I got through to accepting the various terms the system wouldn’t let me tick them so I was unable to proceed with the purchase.”

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Posted 3 years ago

Hi and thanks for the feedback We can see that you ran the quote on our site fine, and then clicked out to the Insurer Big Blue - where we assume the issue occurred. We have tried to replicate the issue you faced but it all seemed to work fine when we tried it. Possibly there was a momentary connectivity issue when you tried it, but we have written to you to offer our assistance and hope you managed to find a suitable alternative policy. If you ever face a similar issue again please do not hesitate to call us during office hours, or use our online chat facility and we will be delighted to sort out the problem.

Posted 3 years ago

“Took payment for a policy that I never received.”

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Posted 3 years ago

Anonymous Please feel free to contact us with immediately and we will happily look into this for you. The first thing I would suggest when you purchase a policy online is to always check your junk mail, trash, spam filters, just in case it popped in there. If not, by contacting the insurer, they will be able to check from there end, the application you would have completed on their site, the purchase and also to do a trace on your payment. Again, very happy to assist you with this. David Neal Head of Customer Services

Posted 3 years ago

“It simply does nothing but harvest my data with absolutely no security or privacy - a very poor service.”

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Posted 3 years ago

Hi, Thanks for your review - and we have tried to contact you to understand your comments. We are confused by them as we are passionate about protecting our users data, use the latest online security methods, and provide what 98% of users say is a service that they would use again and recommend to their friends. We would love therefore to understand the story behind your comments. Hopefully we can speak shortly, Mark Bower Managing Director

Posted 3 years ago

“Got a quote but was not able to purchase, when clicking the button it done nothing. Just as useless at the hire company that took the money and then told me there was no availability.”

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Posted 3 years ago

Hi and thanks for your review. We cannot understand this - as we tested and retested your quote and it all worked fine. We can, as we noted in the email we sent to you offering help, only surmise that it was either a momentary issue on the insurers site, or an internet connectivity issue. We are sorry that you were frustrated on this occasion - but please do try again in the future - we are certain it will work perfectly next time.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

MoneyMaxim Reviews