Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,683 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bracelet for my little granddaughter. My only negative is that the engraving is quite small.”

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Posted 3 weeks ago

“Brilliant service, have now ordered multiple times with no issues! Highly recommend Molly Brown 😉”

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Posted 3 months ago

“To call it a diamond necklace was a bit misleading. I couldn't see the stone. Apart from that myself and the recipient was very happy”

Molly Brown London 4 star review on 6th January 2025

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Posted 3 months ago

Dear Sheena, Thank you for sharing your feedback. I’m sorry to hear that you were disappointed with the My Guardian Angel Diamond Necklace. The diamond is indeed dainty, as reflected in the product images and description. It is a 1pt diamond, approximately 1mm in diameter, set delicately on the front of the necklace. This piece is specifically designed for children, and we feel it's the perfect size for a child's first diamond. If you have any further questions or need additional information, please don’t hesitate to get in touch. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“Looks smaller in the flesh”

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Posted 3 months ago

“This is a gift for my 11 year old granddaughter for Christmas, I know she will love it”

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Posted 3 months ago

“Dear MB, Yes the bracelet arrived. I was disappointed by its very light weight. I mean, it felt like costume jewelry. It certainly looks nice but perhaps I'm just earning abut newer jewellery, about price poibts and what the real cost of production is.”

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Posted 5 months ago

“Beautiful, bought for my granddaughters christening . How ever it's a picture locket & previous lockets I've bought have had a card inside as a template. Bit disappointed as I had to guess & push the tiny pictures into the tiny heart Not the neatest”

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Posted 6 months ago

Dear Liane, While the process of fitting a photo into our lockets hasn't changed, we understand that it can sometimes be a bit tricky. To help with this, we do provide a guide that walks through how to crop and resize your photo to fit perfectly inside the locket. This guide is on all of the locket product pages and also through the link here: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf If you need any further assistance or have any questions, please don’t hesitate to reach out. Kind regards, Caroline Customer Care Molly Brown London

Posted 6 months ago

“Was really pleased with the christening gift of a charm bracelet and charm for my goddaughter. So pretty and perfect for a special gift. The only slight negative I have, the charm that I ordered with the bracelet was engraved with an initial, the engraving was very light so you couldn’t really see the initial.”

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Posted 6 months ago

“Got a lovely bangle for my goddaughter which was fab… only thing is paid an extra €15 for next day delivery and it was late so very disappointed in that”

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Posted 7 months ago

Hi Megan, The order was dispatched on time using the Express Air Courier service, which we quote as 2 working days from the dispatch date, provided there are no delays due to local customs. Unfortunately, the parcel was held for a customs review, and we are sorry for the inconvenience. For orders delivered outside the UK, delays can occasionally occur due to your country’s Customs & Excise. Sadly, when this happens, it is beyond our control. We are delighted to hear that you love the jewellery! Kind regards, Caroline Customer Care Molly Brown London

Posted 7 months ago

“The bangle is beautiful and recipients really like it.”

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Posted 7 months ago

“While the bracelets themselves were fine, I was very disappointed with the engraving. I had to look very closely to even find the engraved letter.”

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Posted 9 months ago

“The child’s gold plated heart locket received was very sweet, but I must say that the initial engraving is barely visible. When I first inspected it, I first thought that they forgot to engrave it altogether. But when holding it in a specific light and angle I can see that there is a barely there engraved ‘S’ on the necklace.”

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Posted 9 months ago

“I loved this little cross when I saw it on Molly Brown, however when it came it was very small and only suitable for very small children. It was not the same standard as other jewellery I have brought.”

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Posted 9 months ago

“Lovely bracelet, perfect for christening gift. Delivered on time and packaged nicely. I'm sure the gift will be gracefully received.”

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Posted 1 year ago

“Good efficient service”

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Posted 1 year ago

“Good silver christening bracelet. Good website and easy online ordering. Great that they answer emails.”

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Posted 1 year ago

“Brought from Molly Brown before, engraving lettering this time round a little small. Also they had 30% off shortly after I ordered which was annoying. Overall happy, just slightly disappointed this time round.”

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Posted 1 year ago

“Unfortunately returned as it was too small”

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Posted 1 year ago

“Lovely product and packaging. The only slight negative is that I don’t think the product is big enough for personalisation to be viable, very small writing.”

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Posted 1 year ago

“Beautiful fairy necklace . I have bought just the pendent before - absolutely unique and perfect gift . It’s a shame that only pendants are not done anymore . Also the necklace the way it was packed - smees like it was rushed . The necklace was out of the box , the whole thing just fell off . I know I have not paid for gift wrapping and both times -there is a big difference in the way it was sent .”

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Posted 1 year ago

Hello Thank you for your feedback which we will raise with the dispatch team. At the UK Jewellery Awards when Molly Brown was a Finalist as UK Jewellery Brand of the Year, our packaging was described as 'some of the best in the industry' and so we pride ourselves on our luxury gift wrap which is provided with every purchase. We carefully place the jewellery in the gift box and do not tie the ribbons, because we appreciate that people will want to look at the jewllery before they give their gift. In this instance, it seems that the necklace must have fallen out of the box in transit and thankfully, as this is not in our control, we are pleased to report that this is a pretty rare occurance. Thank you so much for being a repeat customer and for your lovely comments about the Fairy Wish Collection. Please be reassured that you do not have to pay for the Bespoke Gift Wrap Service as we provide all of the packaging free of charge for you to wrap the gift yourself and we really do take every care with all of our orders. Kind regards Molly Brown Customer Care

Posted 1 year ago

Molly Brown London is rated 4.8 based on 2,683 reviews