Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,683 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The speed of delivery was great. Not happy with the quality of the product.”

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Posted 1 month ago

“Nice bracelet for my baby granddaughter but dissapointed with her name inscribed can hardly be seen it’s so small”

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Posted 1 month ago

Dear Sonya, Thank you for sharing your feedback. We are sorry to hear about your disappointment. After reviewing your order, we can confirm that the engraving was completed as per your instructions. We have not yet received any communication from you regarding this issue. Could you kindly email us at customercare@mollybrownlondon.com with clear images of the issue described with the engraving? Once we receive this, we will be able to offer further advice. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 month ago

“Packing of the gift was lovely, looked really nice but was disappointed with the engraving, it’s hardly visible 😔”

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Posted 2 months ago

“The necklace is pretty but I can barely see the initial letter and the birthstone is very very small.”

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Posted 5 months ago

“The item was beautifully packaged but I felt it did not represent value for the money charged. The chain was very thin and the initial disc and star were miniscule. Quite disappointing. It would also be better if the item was displayed in the usual way in the box and not in a small.plastic bag.”

Molly Brown London 3 star review on 15th October 2024

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Posted 5 months ago

Dear Pauline, Thank you for your feedback, and I'm sorry to hear that the My Little Star Heart Necklace didn't meet your expectations. I noticed that the Bespoke Gift Wrap Service £3.95 wasn’t selected for your order, but I’m pleased to confirm that we included our complimentary brand packaging—complete with a gift box, gift bag, and ribbon, flat-packed for you to wrap the gift yourself. All of our jewellery is placed inside a small plastic bag during transit to ensure it arrives in perfect condition. Regarding the size, our jewellery is designed for children, and we strive to represent it as accurately as possible with detailed descriptions, including dimensions and materials, on the product page. I hope you will see from the product images that we represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. We’re always happy to answer any customer enquiries prior to ordering, and if you need any assistance in the future, please feel free to contact us at customercare@mollybrownlondon.com. We would be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 5 months ago

“Christening bracelet arrived very promptly and beautifully packaged. However, it wasn’t like the picture as it did not have 2 crosses on either side of the bracelet. Also disappointed with the personalisation as barely legible.”

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Posted 8 months ago

“I thought the quality was good but the butterfly pendant was a bit small.”

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Posted 8 months ago

“Not ok w/initial”

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Posted 8 months ago

“small necklace recommend making bigger ones for bugger girls????”

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Posted 10 months ago

Hi there, Sorry to hear that the necklace did not did not fit. 14'' is the industry size for a child’s necklace, and most of our necklaces are 16'' full length and therefore larger in size than most children's jewellery sizes. Of course everybody's bone structure is different, and so we list all the measurements and dimensions so that customers can check the sizing before they order. And we have created a helpful guide on sizing jewellery for Babies and Children here: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ We are always very happy to answer any customer enquiries, and if you do need any advice on sizing in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 10 months ago

“Nice shopping process, shiny silver all looking good but the name plate had a dot on it which can’t be polished which is not great. The box also doesn’t look great quality. The edges are kinda broken.”

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Posted 1 year ago

Dear Iva, We have received no communication from you regarding any issues with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com and will be able to support you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Lovely item good delivery but disappointed with engraving very small”

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Posted 1 year ago

Hi Angela, We are sorry to hear you are disappointed with the engraving and we would like to give you some additional information. We use state of the art engraving machines used throughout the jewellery industry. We have worked closely with the engraving company and every piece of jewellery in the collections has been optimised by them to achieve the best engraving results. We also offer a preview function on the website to help you decide on different font options and how your chosen engraving will look. If you do need any engraving advice in the future, please contact us and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Super fast delivery, gorgeous little bangle but slightly disappointed with engraving ~ very small”

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Posted 1 year ago

Hi there, We are sorry to hear you are disappointed with the engraving and we would like to give you some additional information. We use state of the art jewellery engraving machines and the engraving needle is set to the deepest available in the industry, this is so the engraving is perfectly inscribed each time without variation. If you were not aware we do also have a preview function on the website to help you decide on different font options and how engraving will look depending on the length of the name. If you do need any engraving advice in the future, please contact us and we will be delighted to help you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Very pretty but don’t feel it was worth the money”

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Posted 1 year ago

“The cross was smaller than I thought it would be so a bit disappointed. Years ago I bought one of your child necklaces at Fortnum & Masons which truly was amazing. For the amount I paid, I thought it would be more substantial. I was left wondering if you have downgraded your stock over the years? That said, the sales assistant I spoke to by phone on the day of purchase was very helpful, the item arrived on time and it was in good condition. Thanks”

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Posted 2 years ago

“The Lulu locket was smaller than expected and the engraving not very clear. Dispatch and delivery was good”

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Posted 2 years ago

“Product a lot smaller than it looked online. Bit disappointing.”

Molly Brown London 3 star review on 1st December 2022

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Posted 2 years ago

Dear Davina, We are disappointed to see this review. We are sorry to hear the Her World Necklace did not meet your size expectations; as full specifications including materials, and dimensions are listed beside the product. I hope you will see from the image that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Quick, efficient service . However , the bracelets were very flimsy compared with how they looked on website”

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Posted 2 years ago

“Truthfully I thought the bracelet too heavy for a baby/toddler!! I would have returned it but in my ignorance I had it engraved!! Nevertheless it's the thought that counts!! Packaging was lovely. I would advise see if you like the product before engraving - this can be done later.”

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Posted 2 years ago

“Ok but can just about see the engraved letter. But not unhappy with it”

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Posted 2 years ago

“Prompt service. Good communication.”

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Posted 2 years ago

Molly Brown London is rated 4.8 based on 2,683 reviews