Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,683 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received purchase!”

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Posted 2 weeks ago

Hi Zayontie, We’re sorry to see this review. The tracking information was sent to the email address provided with your order. We’ve checked the tracking, and it shows that the parcel was delivered to your specified shipping address. As you selected free international shipping, we’ve fulfilled that option as per the details provided. For future orders, we also offer Express delivery via DHL at checkout, which is chargeable but provides faster, expedited shipping. If you need any further assistance, please don’t hesitate to contact us at customercare@mollybrownlondon.com, and we’ll be happy to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 weeks ago

“Unfortunately my daughters lovely necklace broke a week after christmas.”

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Posted 2 months ago

“I ordered a locket and from arrival it won’t stay closed. It’s very pretty but frustrating that the quality appears to be lacking.”

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Posted 2 months ago

Hi Laura, We're sorry to hear that you're experiencing an issue with your locket. We haven't received any previous communication from you regarding this, but we'd be happy to assist you. Please contact us at customercare@mollybrownlondon.com, and we'll work with you to resolve the matter as quickly as possible. We look forward to hearing from you. Kind regards, Caroline Customer Care Molly Brown London

Posted 2 months ago

“Hi, I purchased two sister bracelets which we engraved our daughters names on. The girls have worn them for about 3/4 days and already the bracelet is completely ruined. It’s covered in scratches so was very disappointed.”

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Posted 3 months ago

Dear Maria, We're truly sorry to hear that you're disappointed with your bracelets. Our pieces are crafted with care from certified, hallmarked 925 Sterling Silver, tested and certified by the Edinburgh Assay Office. As an Assay Assured Brand, all our jewellery undergoes additional testing to ensure the purity and quality of the materials used. As Sterling Silver is a soft metal, it requires careful handling, and the longevity of the piece depends on how it is treated. To help maintain the appearance of your bracelets, we recommend using a soft silver jewellery cloth to gently buff out any scratches that may have appeared. If you have any further questions or would like additional tips on caring for your pieces, please don’t hesitate to reach out. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“Not great quality but refunded quickly”

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Posted 4 months ago

“I bought a pair of earings for a teen, but they are small than showed in pic”

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Posted 8 months ago

“I bought 2 necklaces for my 8 year old nieces and they were very small. The pendant is really small and the chain is also very small. It just about fitted around my nieces neck. The photo on the website was very misleading. The packaging was lovely but it felt like i was paying for packaging rather than nice necklaces.”

Molly Brown London 2 star review on 19th May 2024

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Posted 10 months ago

Dear Papinda, Sorry to hear the My Little Star Heart Necklace did not meet your expectations as the full specifications including materials, and dimensions are listed beside the product. 14" is the industry size for a child’s necklace, and the My Little Star Heart Necklace is 16'' full length, and so larger in size than most children's jewellery sizes found in the industry. I hope you will also see from the images that we do fully represent the size of the necklace, and it has been photographed on a model to show the true scale. All dimensions and measurements are provided so that customers can check the sizing before they order, and we are always happy to answer any questions at customercare@mollybrownlondon.com Kind regards, Caroline Customer Care Molly Brown London

Posted 10 months ago

“Really disapointed with the quality of the actual locket. Feels and sounds like cheap tin. Don't reccomend. Star diamond part cute”

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Posted 1 year ago

Hi Carla, I am sorry to hear you are disappointed with the locket, I would like to reassure you that it is made from hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery, is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php Additionally we have had the entire collection tested by Bureau Veritas (globally recognised agency) who assessed the jewellery materials and we were awarded with CPC Certificates and CPSC Certificates. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“To be truthful for how much I paid I was disappointed. The quality was OK, but very small.”

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Posted 1 year ago

Dear Sheridan, We are sorry to hear the item did not meet your size expectations. Molly Brown London jewellery is sized for children and the proportions are taken into account during the design process. Full specifications including materials, and dimensions are listed beside the product, and we try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“I ordered a chin with a locket, the locket was a bit like tin, not very good quality at all. And you don't add a photo to the locket which isn't convenient. The necklace was too expensive for the quality i was very disappointingin that. On the plus side packaging was lovely and the bracket was better quality.”

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Posted 1 year ago

Dear Andrea, I am sorry to hear you are disappointed with the locket, I would like to reassure you that it is made from hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery, is tested, certified, and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php Additionally we have had the entire collection tested by Bureau Veritas (globally recognised agency) who assessed the jewellery materials and we were awarded with CPC Certificates and CPSC Certificates. We do not put pictures into the locket, and nowhere on our website do we state that we do; however we have created a guide so that you can easily do this yourself: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf Simply print the guide and cut around the desired size and shape. This is available as a downloadable link in all of the locket descriptions. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Lovely locket but very difficult to open it and not really sure how the mini photos suppose to stay inside..wrapped beautifully but wouldn't buy it again.”

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Posted 1 year ago

Hi Monika, The locket openings can be a little stiff in the beginning this is important for the locket closure mechanism to be strong to ensure the locket stays closed, and over time from opening and closing will become easier. Inside the locket there is a lip & grove design to securely fix a small photo cut to size. We have a Locket Photograph Guide on the product page which will help you to add the photographs, making sure they are the correct size and shape. Please see here a link: https://www.mollybrownlondon.com/media/catalog/product/file/MB_Locket_Guide.pdf We are always very happy to answer any customer enquiries and if you do need any support in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“The items I purchased were beautiful upon delivery. My 3 year old scratched the name bracelet almost immediately. (Same day) The engraving is not very deep and essentially the scratch wore away one of the letters. Shipping took forever and was not very accurate. Parcel was left in my mailbox despite wanting to sign for the package.”

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Posted 2 years ago

Dear Caitlin, Your order was placed after the cut off on the 3rd, dispatched on the 4th, and delivered to you on the 9th. The service chosen was an Express delivery service which is then another 2-3 Business days after the date of dispatch for delivery, and we are pleased to confirm that your order was delivered on time. We are sorry to hear you are disappointed with the engraving, we use state of the art jewellery engraving machines and have the engraving needle set to the deepest available in the industry; this is so the engraving is perfectly inscribed each time without variation. We have received no communication from you regarding an issue with your order but are happy to help. Please contact us at customercare@mollybrownlondon.com with clear photographs and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Haven’t received it yet although says dispatched on 23/11/22”

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Posted 2 years ago

“Shocked how small it was. Returned waiting for a refund.”

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Posted 2 years ago

Dear Joyce, We are disappointed to see your review and comment. The Molly Brown London jewellery is sized for children and the proportions are taken into account during the design process. The jewellery is simple but sophisticated and we believe that the sizing is perfect for little girls as well as teenagers. We have a Will it fit? Guide: https://www.mollybrownlondon.com/media/catalog/product/file/MB_WIF_Guide.pdf And a Guide on Sizing Jewellery for Babies and Children: https://www.mollybrownlondon.com/inspiration/a-guide-on-sizing-jewellery-for-babies-and-children/ The full specifications including materials, and dimensions are listed beside our products and if you do need any sizing advice in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“The jewellery has been great! However this time I’ve been terribly disappointed with the delivery service. The order was shipped on 5/4/22 and today it’s 15/4/22. I was hoping to have the item in time for the christening on 14/4/22. Tomorrow my brother and his daughter leave for the USA and I’ll have to wait until I see them next to present the gift to his daughter. Real shame.”

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Posted 2 years ago

“The bracelet was beautiful and the package aswell . Unfortunately it broke a day after I gave it to my daughter. Hopefully I have a response from the team soon.”

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Posted 3 years ago

“Too small, sent it straight back. Such a shame”

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Posted 3 years ago

“The pieces are tiny and look a lot cheaper than they are.”

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Posted 3 years ago

“Packaging looks nice. I ordered the confetti necklace for an older child and was very disappointed with the size. As I had it personalised I can’t return.”

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Posted 3 years ago

“Not worth the money”

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Posted 3 years ago

Hello We are disappointed by this review and sorry that you have been disappointed by the product. Molly Brown London used 1pt diamonds in its collections and is the only children's jewellery brand to use this size diamond. Other companies use diamond chips, described as 'an essence of a diamond'. The product descriptions give full sizing and stone sizing and so we hope that this gives as true and clear indication of the size of this child's starter diamond. Kind regards Molly Brown London

Posted 3 years ago

Molly Brown London is rated 4.8 based on 2,683 reviews