Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,683 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,683 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I was not very happy with my purchase and I would have returned if it had not been personalised. It was very flimsy and definiyely not worth the money. I will not be buying again.”

Helpful Report

Posted 1 month ago

Dear Karen, Thank you for sharing your feedback. We're sorry to hear that the Small Heart Locket Necklace didn’t meet your expectations. Please be assured that the locket is made from high-quality hallmarked 925 Sterling Silver and is one of our most popular pieces. The specifications are clearly listed on the product page, and as a leading brand in children's jewellery, we take pride in our craftsmanship and materials. We are also an Assay Assured retailer, ensuring the purity and quality of our products. As the item was personalised, it falls under our return policy, which does not allow returns on personalised jewellery. We would also like to note that the design is intended to be dainty, as it is specifically created for children. We appreciate you taking the time to share your thoughts. Kind regards, Caroline Customer Care Molly Brown London

Posted 4 weeks ago

“The necklace came all tangled up. We couldn’t manage to get it untangled so it ended up in the bin maybe instead of putting it loose in a bad you should put it in an actual necklace box and it won’t get tangled.”

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Posted 2 months ago

Dear Lynne, Thank you for your feedback. We are very sorry to hear that the necklace has been thrown away. All our jewellery is handpicked before being engraved to order. As part of our dispatch process, the engraving team gently polishes each item and places it in a protective plastic bag to ensure it arrives safely. In situations like this, our first course of action is to ask customers to contact us with clear photographs of the item and the issue so we can review and assist accordingly. Unfortunately, without images or the item itself, we are unable to help further at this time. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 month ago

“I have not received my order yet.”

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Posted 3 months ago

Hi Kari, Thank you for getting in touch. Your order is currently on its way via the Free Standard International Shipping option you selected. Please note that the estimated delivery timeframe, starting from the date of dispatch, excludes any delays due to your country’s customs clearance processes. We appreciate your order and trust it will be with you soon. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“Have not received my ordered. They say 4-10 days shipping however it’s been 16 days and I have still yet to receive it.”

Helpful Report

Posted 3 months ago

Hi Ellie, Thank you for getting in touch. I can confirm that your order is currently on its way via the Free Standard International Shipping option you selected. Please note that the estimated delivery timeframe of 4-10 business days starts from the date of dispatch, provided there are no delays due to local customs. After tracking the parcel, I can see it was held at US customs for review. We apologise for any inconvenience this may have caused. Unfortunately, for orders delivered outside the UK, delays due to Customs & Excise are beyond our control. We appreciate your order, and it should be with you soon. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“Very disappointed with items I purchased. The chain came with a knot in it. The earrings seem inferior in quality And they are non-returnable”

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Posted 3 months ago

“I placed the order almost a month ago. It never came. I reached out to them, their response has been extremely slow. They said the package was lost, but they still haven’t resent the order.”

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Posted 4 months ago

Hi there, To clarify, we did not receive any correspondence regarding your original order until recently. Once you reached out, we investigated the issue and offered a replacement order within one week. Following your request to make additional changes to the original order details, further steps were required before dispatch. These steps, and the reasons for them, were communicated to you. Once again, we sincerely apologise on behalf of the original third-party courier and hope this clarifies our actions to support you, including accommodating the additional amendments requested. Kind regards, Caroline Customer Care Molly Brown London

Posted 3 months ago

“Received my order and it has all the wrong engraving on both items!”

Helpful Report

Posted 7 months ago

Dear Carla, We received no communication from you prior to the post of this review, but are happy to help. Please contact us at customercare@mollybrownlondon.com with photographs showing clear pictures of the issue described and as soon as we receive this we will be able to support you. We look forward to hearing from you. Kind regards Caroline Customer Care Molly Brown London

Posted 7 months ago

“My grand daughter has still not received her gift. Please let me know the status.”

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Posted 7 months ago

“The chain is very thin, it looks much better on the website than in reality. Overall, I'm not satisfied, but I didn't have time to buy something else for the baptism.”

Helpful Report

Posted 9 months ago

Dear Agata, I am sorry to hear you are disappointed with the necklace. I would like to reassure you that as an Assay Assured retailer, all our jewellery is tested, certified, and hallmarked in the UK, ensuring there is no question about the quality of the materials used within our collections. The necklace you purchased is designed specifically for children, which means it is smaller and more delicate than adult pieces. We carefully consider these proportions during the design process to ensure they are perfect for little girls. All product dimensions and measurements are provided on our website to guarantee true and accurate sizing. We are happy to assist with any questions or concerns prior to ordering. If you need any support in the future, please don’t hesitate to reach out to us at customercare@mollybrownlondon.com. We'd be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 9 months ago

“Ordered guardian angel with diamond necklace, but unfortunately the diamond wasn't visible at all. So necklace returned.”

Molly Brown London 1 star review on 22nd May 2024

Helpful Report

Posted 10 months ago

Hi Kim, Sorry to hear that you are disappointed with the My Guardian Angel Diamond Necklace. The diamond is dainty as the images show, it is a 1pt diamond approximately 1mm in diameter. Molly Brown London is the only children's jewellery brand that uses 1pt diamonds in its collections, rather than diamond chips. The jewellery is sized for children, and we believe it's a perfect size for childs first diamond. All product dimensions and measurements are provided on the website, and if you do need any information in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 10 months ago

“Very disappointing purchase. The angel and chain look better quality on the website.”

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Posted 10 months ago

Hi there, I am sorry to hear you are disappointed with the necklace, I would like to reassure you that it is made from quality hallmarked 925 Sterling Silver. Molly Brown London is widely considered to be the leading children's jewellery brand, and our high reputation has been built up on the quality of the jewellery. We are an Assay Assured retailer, which means all our jewellery is tested, certified and hallmarked in the UK as a guarantee to our customers of the quality of materials used within the collections. Please see here a link to the accreditation: https://www.assayassured.co.uk/clients/assured/certificates/e24de952-2631-11e5-b362-001999b0ee30.php We are always very happy to answer any customer enquiries about our jewellery or materials prior to ordering, and if you do need any information in the future please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline Customer Care Molly Brown London

Posted 10 months ago

“Very disappointed. The bracelet is tiny even for a 3 month old baby and her engraved name needs a magnifying glass to read it”

Molly Brown London 1 star review on 5th December 2023

Helpful Report

Posted 1 year ago

Dear Lynne, We are sorry to hear the bracelet did not meet your size expectations as the full specifications including measurements are listed beside the product. I hope you will see from the images that are also on the product page that we do fully represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. We also have a preview function to help you decide on different font options and how they will look. If you do need any advice in the future, please contact us and we will be delighted to help. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“US customers, please be aware: I just wanted to share my experience with the return process for an item I bought from MB and I must say I'm not entirely satisfied. It's disheartening to discover that returning the item could potentially cost over $70+ (MB does not cover returns). My disappointment stems from the fact that the quality of the product felt flimsy and, if I may be honest, it had a rather cheap appearance. It would greatly benefit the MS company to also have a return address based in the US, and all other destinations as it would make the return process more convenient and efficient for customers like myself.”

Helpful Report

Posted 1 year ago

Hi there, I would like to reassure you that our jewellery tested, certified and hallmarked by The Edinburgh Assay Office in the UK. We are an Assay Assured Brand because our jewellery goes through additional testing to ensure the purity and quality of the materials used. I am sorry if this did not meet your expectations as the full specifications are listed beside the products. I am very sorry unfortunately we are unable facilitate free returns from abroad since we are based in the United Kingdom. Customers are offered free delivery and given our returns policy on the website to decide before purchasing. We are happy to extend the returns window for you so that you can find a courier to handle your parcel. We have customers returning items from the US regularly, I would suggest to make enquiries at your local post office for the best option rather than using an express carrier. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.”

Helpful Report

Posted 1 year ago

Dear Kathy, I am sorry to hear you are disappointed, I have checked and I can see that we have responded to your email on the 30th, it may be worth checking your junk mail folder. The Gold Vermeil Monarch Butterfly earrings are hypoallergenic, they are made from 925 sterling silver plated with 18ct gold and certified and hallmarked by The Edinburgh Assay Office. I was sorry to see that they have become tarnished, this is not a fault with the jewellery, but a natural process that happens when moisture comes into contact with the metal. If the earrings have been exposed to moisture this would lead to them becoming tarnished and require removing to be cleaned with a soft polishing cloth. In regards a stone becoming detached, unfortunately the images provided do not show this; in our response we have requested an image showing this so that we could look into it further for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“I received bent earring and the gift packaging looked cheap and it was squished. Although, customers service was very good and was happy to rectify the issue unfortunately I wasn't able return it as it was gift and need the next day so had to just give what I had:( Won't buy again.”

Helpful Report

Posted 1 year ago

Dear Evelina, We were so sorry to to hear the item and complimentary packaging arrived in this condition, once again please accept our sincere apologies on behalf of the courier and we have followed this up with them. We had hoped the urgent replacement offered could have resolved this for you in a satisfactory way. I do hope that you will consider shopping with us again in the future. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“I ordered this on may 7th. The shipment is still not where it’s supposed to be and is dated to be received 6-28-23. The shipment is EXTREMELY SLOW. I understand it’s from UK but even a shipment from Asia only takes max 3 weeks and not almost 2 months. I can’t review this product yet because we still don’t have it.”

Helpful Report

Posted 1 year ago

Hi Neome, We have received no communication from you regarding this but are happy to help. Please contact us at customercare@mollybrownlondon.com and we will be able to support you. We look forward to hearing from you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“My package is still in transit (currently in Oregon). I will most likely have another week to wait, which puts it at a month in delivery time. It has missed Mother’s Day by 2 weeks.”

Helpful Report

Posted 1 year ago

Dear Stephen, We are sorry to hear you are disappointed. We dispatch orders on the same day Monday - Friday even if the item is engraved as long as we receive the orders by 1.00 pm GMT. Please note we do not operate over Weekends or UK Bank Holidays. For shipping to the US timing and prices quoted at the checkout and we offer either Free Standard shipping or Express courier for $16.00. As we received your order after the cut off on Friday 28th it was processed and shipped on the 2nd May at the earliest and is in transit from the UK to Alaska with the Free Standard service delivery you have selected. As quoted at the checkout the Free standard service is estimated up to another 9 business days after the date of dispatch, however for orders that are delivered outside the UK occasionally delays may be incurred due to Customs & Excise, and very sadly when this happens it is beyond our control. If you do need any information on delivery timings or prices in the future, please contact us and we will be delighted to help you. Kind regards, Caroline Molly Brown London

Posted 1 year ago

“Worst customer service, their website has an error with international delivery, they sent me link to deliver to Kuwait and canceled two orders cause it keeps redirecting to the UK useless no assistance whatsoever, horrible, frustrating and beyond unprofessional experience, and didn’t even receive the refund yet”

Helpful Report

Posted 2 years ago

Hi Basant, I am so sorry to hear that you are having trouble placing your order. We have investigated the issue with IT and unfortunately found that your chosen delivery country has customs restrictions, and we are prohibited from sending precious metals to your location. The option should have been disabled from the country dropdown menu, for this we are very sorry for any inconvenience caused. We deliver to all international countries wherever possible but sadly in this instance we have been unable to fulfil your order. Please accept my sincere apologies again and re-assure you that this will be updated on our website to avoid any misunderstanding in future. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“I got a necklace for my daughters christening has turned black within months. I emailed and was suggested to clean it even though she hasn’t worn it. Still black. Then completely ignored. Terrible product and awful customer service after sales team. Don’t waste your money!”

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Posted 2 years ago

“I won't be purchasing from this seller again. A day after my item of jewellery was delivered the item was further reduced and despite ordering 3 items in the last month the company would not honour the new price. I couldn't return the item as it was personalised.”

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Posted 2 years ago

Molly Brown London is rated 4.8 based on 2,683 reviews