Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,622 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 12th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful necklace my granddaughter who is 6 just loved it”

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Posted 1 year ago

“Excellent value and such a quick delivery.”

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Posted 1 year ago

“Thank you for the most beautiful, engraved christening bangle. I made an error with my order and selected the wrong birthstone but after a quick email the order was corrected. First class customer service !!”

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Posted 1 year ago

“Perfect item for a christening present.”

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Posted 1 year ago

“Beautiful bracelet”

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Posted 1 year ago

“US customers, please be aware: I just wanted to share my experience with the return process for an item I bought from MB and I must say I'm not entirely satisfied. It's disheartening to discover that returning the item could potentially cost over $70+ (MB does not cover returns). My disappointment stems from the fact that the quality of the product felt flimsy and, if I may be honest, it had a rather cheap appearance. It would greatly benefit the MS company to also have a return address based in the US, and all other destinations as it would make the return process more convenient and efficient for customers like myself.”

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Posted 1 year ago

Hi there, I would like to reassure you that our jewellery tested, certified and hallmarked by The Edinburgh Assay Office in the UK. We are an Assay Assured Brand because our jewellery goes through additional testing to ensure the purity and quality of the materials used. I am sorry if this did not meet your expectations as the full specifications are listed beside the products. I am very sorry unfortunately we are unable facilitate free returns from abroad since we are based in the United Kingdom. Customers are offered free delivery and given our returns policy on the website to decide before purchasing. We are happy to extend the returns window for you so that you can find a courier to handle your parcel. We have customers returning items from the US regularly, I would suggest to make enquiries at your local post office for the best option rather than using an express carrier. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Beautiful product and packaging. Timely shipping to the US as well. My sister loved the bracelet for her daughters Christening gift. Would definitely order from MBL again!”

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Posted 1 year ago

“Absolutely first class. I anxiously bought a personalised christening bracelet for my granddaughter but I shouldn’t have worried it was perfect in every way just what I wanted I’m so thrilled with it, I shall definitely be buying from this store again. From purchasing to delivery was less than 24 hrs you can’t get better than that! Thank you.”

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Posted 1 year ago

“I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.”

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Posted 1 year ago

Dear Kathy, I am sorry to hear you are disappointed, I have checked and I can see that we have responded to your email on the 30th, it may be worth checking your junk mail folder. The Gold Vermeil Monarch Butterfly earrings are hypoallergenic, they are made from 925 sterling silver plated with 18ct gold and certified and hallmarked by The Edinburgh Assay Office. I was sorry to see that they have become tarnished, this is not a fault with the jewellery, but a natural process that happens when moisture comes into contact with the metal. If the earrings have been exposed to moisture this would lead to them becoming tarnished and require removing to be cleaned with a soft polishing cloth. In regards a stone becoming detached, unfortunately the images provided do not show this; in our response we have requested an image showing this so that we could look into it further for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Our grandson & his partner were delighted with the bracelet both its design and quality.”

Molly Brown London 5 star review on 30th August 2023

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Posted 1 year ago

“Lovely product As shown and engraving was great Fast delivery and lovely gift boxing Can’t wait to give it as a present!”

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Posted 1 year ago

“Gorgeous bracelet for our granddaughters christening. Exactly as ordered and received within 48hrs of ordering. Excellent service, thanks”

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Posted 1 year ago

“The communication and delivery was prompt. In fact earlier than expected. However, I did sign up for future communications which would have given me a 10% discount which wasn’t applied? I’m more than happy with the quality of the bracelet I bought for my granddaughter’s christening and the special packaging it came with. She had a couple of pieces of jewellery but the bracelet was the one she wanted on,(she’s 2), which delighted us even more. I would say I am likely to use Molly Brown in the future. 😊”

Molly Brown London 5 star review on 26th August 2023

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Posted 1 year ago

Hi Jill, Thank you for your recent order with Molly Brown London. Once you have signed up for our newsletter you should then receive a code for a 10% discount that can be applied to your order. The code will be valid on full price items and is not applied automatically. It needs to be added to the 'promotional code' box once you have the item in your basket. Please email us at customercare@mollybrownlondon.com with your order details so that we could look into this for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Just received my granddaughter's 11th birthday heart earrings, very sweet and beautiful she is very precious to us so this is the present that comes from our heart thank you”

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Posted 1 year ago

“The sterling silver bracelet with our granddaughter’s birth stone arrived in a timely fashion and is beautiful and was well received. The pretty packaging and quality of the bracelet were both wonderful.”

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Posted 1 year ago

“Lovely necklace and wonderful service”

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Posted 1 year ago

“really simple and trustworthy. only matter it did not come in time for the christening - but actually, i should have ordered earlier.”

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Posted 1 year ago

“I was so happy and excited when this beautiful locket arrived just in time for my granddaughters 1st Communion, she loved everything about it, even down to the beautiful packaging. The customer service was excellent and I couldn’t believe how quick it took to arrive in Australia. This is my second purchase with Molly Brown and it won’t be my last!!!”

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Posted 1 year ago

“Purchasing from Molly Brown was first class from start to finish. They kept me up to date on all aspects through to on time delivery”

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Posted 1 year ago

“Absolutely beautiful and I am glad that I ordered this for a daughter of a friend. I just love it so do my friends. Definitely going to order again if needed :)”

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Posted 1 year ago

Molly Brown London is rated 4.8 based on 2,622 reviews