Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,661 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the Bangle we bought our Granddaughter for Christmas - something she will cherish for ever and her Grandad was so pleased to be the first man to give her a diamond”

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Posted 2 years ago

“Gorgeous website with so much choice. And great prices.”

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Posted 2 years ago

“I was looking with my friend for a gift for her " Grandaughters" 1st birthday. I came across " Molly Brown". I can honestly say first class service & prompt. My friend is absolutely over the moon with the bracelet. I would certainly recommend people to use " Molly Brown" regardless of negative reviews.”

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Posted 2 years ago

“Packaging is adorable as is my Granddaughter’s first diamond. Lovely item, great price. Customer service and email communications were fab x”

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Posted 2 years ago

“Bracelets are adorable”

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Posted 2 years ago

“Extremely pleased with my purchase and I'm sure my granddaughter will love the bracelet.”

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Posted 2 years ago

“Bought bracelet for granddaughters first birthday. The little silver kiss with the diamond in the middle is just gorgeous and the bracelet so delicate. Packaged well. Gorgeous Molly Brown packaging and delivered quickly.”

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Posted 2 years ago

“I bought two gorgeous silver heart lockets for my grandchildren’s Christening. They arrived beautifully boxed and gift wrapped. My daughter thought they were stunning.”

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Posted 2 years ago

“Beautiful. Brought for my daughter for Christmas. Special gift.”

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Posted 2 years ago

“Lovely personalised bracelet, delivered quickly. Very pleased.”

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Posted 2 years ago

“Bought 2 of these wee bracelets for my granddaughter's Christmas,they are gorgeous,don't know about the fit just yet ,but it does look like they will be ok,it was great that engraving was done for free absolutely delighted with them,the quality,the delivery,the price all great. The packaging will definitely buy from Molly Brown again..”

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Posted 2 years ago

“Honest review , pictures show a magnified version on certain products been bought ie stone sizes etc . Support is terrible and no refund issued dude to , well the state of the company . Save yourself the hassle and just find somewhere else”

Molly Brown London 1 star review on 3rd November 2022

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Posted 2 years ago

Dear Craig, We are disappointed to see this review. We are sorry to hear the March Aquamarine Birthstone Locket did not meet your size expectations, as the full specifications; including materials, and dimensions are listed beside the product. Our jewellery is sized for children, and proportions are taken into account during the design process. The jewellery is simple, but sophisticated, and we believe that the sizing is perfect for little girls as well as teenagers. I hope you will see from the image that we do represent the scale of the pieces within the collection, and try to provide as much information as possible so that expectations are met. All dimensions and measurements are provided, and we are always happy to answer any questions about our jewellery at customercare@mollybrownlondon.com As the locket had been engraved for you, specially for your order, as per our Returns Policy, could not be accepted as return. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“Beautiful little bracelet. Is more sized for a little girl than a baby. Looks exactly like the photo. Lovely packaging. Would definitely recommend. Quick delivery for £5.50.”

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Posted 2 years ago

“the necklace came in very quickly (2-3 days after i purchased) and was very good quality! simple but elegant. exactly what i wanted”

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Posted 2 years ago

“Beautiful bracelets for my great nieces who are being Christened cannot wait to give them to them, beautifully made look exactly like they did online thank you so much”

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Posted 2 years ago

“This was a present for my Great Granddaughter’s 8th birthday. I am pleased to say she loved them.”

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Posted 2 years ago

“I give MBL high marks in many areas. Your website was easy to navigate and filled w/ a beautiful assortment of jewelry. The necklace I ordered arrived faster than I thought possible in light of the distance involved. Your communications were friendly and customer oriented. The necklace I purchased for my granddaughter's 6th birthday is lovely w/ one exception. It is the small heart locket w/ her birthstone (citrine). The citrine mounted on the star is teeny tiny to the degree it is challenging to see the citrine. The extremely small size of the stone was not accurately represented on the website, either visually or in your description of the necklace components. Again, the necklace itself is beautiful but the size of the citrine is very disappointing. I would love to hear your thoughts b/c I don't feel I am being unreasonable in expecting a stone that can be seen and recognized. Thank you.”

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Posted 2 years ago

“Beautiful bangle. Highly recommended. Customer service 5 star thank you .”

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Posted 2 years ago

“Extremely helpful and went out of their way to provide great service. Thank you!”

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Posted 2 years ago

“I haven’t received it!”

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Posted 2 years ago

Dear Mary, Thank you for your recent order with Molly Brown London. As you ordered after the advertised 1pm GMT cut off for dispatch on the 11th the order was processed, and dispatched for you at the earliest on the 12th. The shipping method chosen to your destination country was the free standard delivery for which we quote another 8 business days for delivery after dispatch as indicated on the website, as this does not include weekends this would be the 24th within this timeframe. Apologies if you had expected any differently. In the future if you would like any information regarding delivery timings please contact us at customercare@mollybrownlondon.com and we will be delighted to help. Kind regards, Caroline

Posted 2 years ago

Molly Brown London is rated 4.8 based on 2,661 reviews