Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.78

4.8 Rating 2,606 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 12th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a bangle for my Goddaughters christening. Absolutely delighted with the bangle as well as the speedy delivery. Would definitely purchase again from Molly Brown. Highly recommended”

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Posted 1 year ago

“Lovely bangle. Beautiful details. Excellent customer service. Fast delivery. This was the perfect gift for my daughter on her Christening day. Thank you.”

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Posted 1 year ago

“The bravely looks well made and was nicely wrapped.”

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Posted 1 year ago

“Easy site to use. very quick delivery. The bracelet I purchased was beautiful and exactly as on the pictures. would definitely use it again. I bought it as a christening present and they absolutely loved it.”

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Posted 1 year ago

“Good quality.of childrens.jewellery.quickservice”

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Posted 1 year ago

“This bangle is for my granddaughter and came with beautiful packaging and ribbons. My daughter says: It was beautiful thank you :)”

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Posted 1 year ago

“Perfect christening gift - quality product as expected”

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Posted 1 year ago

“Beautiful jewellery for our baby granddaughter and very reasonably priced.”

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Posted 1 year ago

“Beautiful necklace my granddaughter who is 6 just loved it”

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Posted 1 year ago

“Excellent value and such a quick delivery.”

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Posted 1 year ago

“Thank you for the most beautiful, engraved christening bangle. I made an error with my order and selected the wrong birthstone but after a quick email the order was corrected. First class customer service !!”

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Posted 1 year ago

“Perfect item for a christening present.”

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Posted 1 year ago

“Beautiful bracelet”

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Posted 1 year ago

“US customers, please be aware: I just wanted to share my experience with the return process for an item I bought from MB and I must say I'm not entirely satisfied. It's disheartening to discover that returning the item could potentially cost over $70+ (MB does not cover returns). My disappointment stems from the fact that the quality of the product felt flimsy and, if I may be honest, it had a rather cheap appearance. It would greatly benefit the MS company to also have a return address based in the US, and all other destinations as it would make the return process more convenient and efficient for customers like myself.”

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Posted 1 year ago

Hi there, I would like to reassure you that our jewellery tested, certified and hallmarked by The Edinburgh Assay Office in the UK. We are an Assay Assured Brand because our jewellery goes through additional testing to ensure the purity and quality of the materials used. I am sorry if this did not meet your expectations as the full specifications are listed beside the products. I am very sorry unfortunately we are unable facilitate free returns from abroad since we are based in the United Kingdom. Customers are offered free delivery and given our returns policy on the website to decide before purchasing. We are happy to extend the returns window for you so that you can find a courier to handle your parcel. We have customers returning items from the US regularly, I would suggest to make enquiries at your local post office for the best option rather than using an express carrier. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Beautiful product and packaging. Timely shipping to the US as well. My sister loved the bracelet for her daughters Christening gift. Would definitely order from MBL again!”

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Posted 1 year ago

“Absolutely first class. I anxiously bought a personalised christening bracelet for my granddaughter but I shouldn’t have worried it was perfect in every way just what I wanted I’m so thrilled with it, I shall definitely be buying from this store again. From purchasing to delivery was less than 24 hrs you can’t get better than that! Thank you.”

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Posted 1 year ago

“I bought a beautiful 18ct Gold Vermeil Monarch Butterfly Gift Set for my granddaughter's 13th birthday for $230 in May 2023. My granddaughter was very happy. She started to wear earrings recently, and only wore them for one week. Her earlobe was irritated and turned red. The 18ct gold earring rods turned to rusty black, and one stone fell. She hasn't worn a necklace and bracelet yet. I have taken the photos and sent them through email to customer service. There is no answer from them. I am so disappointed because the precious 13th birthday gift means a lot to the girl.”

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Posted 1 year ago

Dear Kathy, I am sorry to hear you are disappointed, I have checked and I can see that we have responded to your email on the 30th, it may be worth checking your junk mail folder. The Gold Vermeil Monarch Butterfly earrings are hypoallergenic, they are made from 925 sterling silver plated with 18ct gold and certified and hallmarked by The Edinburgh Assay Office. I was sorry to see that they have become tarnished, this is not a fault with the jewellery, but a natural process that happens when moisture comes into contact with the metal. If the earrings have been exposed to moisture this would lead to them becoming tarnished and require removing to be cleaned with a soft polishing cloth. In regards a stone becoming detached, unfortunately the images provided do not show this; in our response we have requested an image showing this so that we could look into it further for you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 year ago

“Our grandson & his partner were delighted with the bracelet both its design and quality.”

Molly Brown London 5 star review on 30th August 2023

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Posted 1 year ago

“Lovely product As shown and engraving was great Fast delivery and lovely gift boxing Can’t wait to give it as a present!”

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Posted 1 year ago

“Gorgeous bracelet for our granddaughters christening. Exactly as ordered and received within 48hrs of ordering. Excellent service, thanks”

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Posted 1 year ago

Molly Brown London is rated 4.8 based on 2,606 reviews