Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,660 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,660 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a birthstone bangle for my new granddaughter and was really impressed how lovely it was! The quality is fabulous and came promptly even with me having her name engraved on it! The package was well wrapped in the post with presentation wrapping enclosed ready for me to gift! I would definitely order from Molly Brown again 😊”

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Posted 3 weeks ago

“Lovely item as described and arrived quickly!”

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Posted 3 weeks ago

“I bought the fairy necklace as a Christening gift for my granddaughter . It is a beautiful piece of jewellery”

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Posted 3 weeks ago

“Very pleased with this pretty quality product beautifully packaged and first class service”

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Posted 3 weeks ago

“I bought the item for a very special foster baby. Her new parents described it as "so beautiful".”

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Posted 3 weeks ago

“Beautiful bracelet, my granddaughter loves it.”

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Posted 3 weeks ago

“Unfortunately my daughters lovely necklace broke a week after christmas.”

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Posted 4 weeks ago

“Couldn’t fault anything arrived quickly and well packaged. Beautifully presented with gift bags and ribbons. My granddaughters loved their little fairy necklaces with their initials on them. Would definitely buy from this company again.”

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Posted 4 weeks ago

“I am delighted with the suitability and quality of the necklace I purchased. And your service was excellent!! As a proud great grandmother of two little girls, I know I shall be buying more of your jewellery in the future.”

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Posted 4 weeks ago

“Have a bracelet for my grandaughter and now necklace beautiful pieces”

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Posted 4 weeks ago

“It's Really Nice”

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Posted 1 month ago

“I ordered a locket and from arrival it won’t stay closed. It’s very pretty but frustrating that the quality appears to be lacking.”

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Posted 1 month ago

Hi Laura, We're sorry to hear that you're experiencing an issue with your locket. We haven't received any previous communication from you regarding this, but we'd be happy to assist you. Please contact us at customercare@mollybrownlondon.com, and we'll work with you to resolve the matter as quickly as possible. We look forward to hearing from you. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 month ago

“My baby was born in November, so decided to get her a bangle and necklace for Christmas and was pleased with the packaging and quality. Lovely first but if jewellery!”

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Posted 1 month ago

“Absolutely love the bangle. It meet all of our expectations. Also, their customer service rep that I spoke with was amazing.”

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Posted 1 month ago

“Really pleased with the bracelet I purchased. It is extremely good quality. My daughter loves it. Delivery was quick and the packaging was equally good.”

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Posted 1 month ago

“Brilliant service, have now ordered multiple times with no issues! Highly recommend Molly Brown 😉”

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Posted 1 month ago

“Quality service and speedy delivery to Canada!”

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Posted 1 month ago

“Hi, I purchased two sister bracelets which we engraved our daughters names on. The girls have worn them for about 3/4 days and already the bracelet is completely ruined. It’s covered in scratches so was very disappointed.”

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Posted 1 month ago

Dear Maria, We're truly sorry to hear that you're disappointed with your bracelets. Our pieces are crafted with care from certified, hallmarked 925 Sterling Silver, tested and certified by the Edinburgh Assay Office. As an Assay Assured Brand, all our jewellery undergoes additional testing to ensure the purity and quality of the materials used. As Sterling Silver is a soft metal, it requires careful handling, and the longevity of the piece depends on how it is treated. To help maintain the appearance of your bracelets, we recommend using a soft silver jewellery cloth to gently buff out any scratches that may have appeared. If you have any further questions or would like additional tips on caring for your pieces, please don’t hesitate to reach out. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 month ago

“To call it a diamond necklace was a bit misleading. I couldn't see the stone. Apart from that myself and the recipient was very happy”

Molly Brown London 4 star review on 6th January 2025

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Posted 1 month ago

Dear Sheena, Thank you for sharing your feedback. I’m sorry to hear that you were disappointed with the My Guardian Angel Diamond Necklace. The diamond is indeed dainty, as reflected in the product images and description. It is a 1pt diamond, approximately 1mm in diameter, set delicately on the front of the necklace. This piece is specifically designed for children, and we feel it's the perfect size for a child's first diamond. If you have any further questions or need additional information, please don’t hesitate to get in touch. Kind regards, Caroline Customer Care Molly Brown London

Posted 1 month ago

“I ordered a Diamond heart bracelet for my Great niece for Christmas, delivery was very quick and the quality of the bracelet is excellent. The bracelet is beautiful it comes with a gift box and a gift bag. Customer service is excellent I got a follow up email with advice on how to clean jewellery, these details you wouldn’t get anywhere else Thank you Molly Brown for a great experience I will order from yous in the future. I’m certain my great niece will love this.”

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Posted 2 months ago

Molly Brown London is rated 4.8 based on 2,660 reviews