Molly Brown London Reviews

Name: Molly Brown London
Address: Molly Brown London Ltd,, 71 Queen Victoria Street,, London, London Borough of Southwark
Rating: 4.77

4.8 Rating 2,663 Reviews

94 %

of reviewers recommend Molly Brown London

4.8

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Molly Brown London:

Molly Brown London, dubbed 'Tiffany for girls' by VOGUE magazine.

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Phone:

02031426630

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Molly Brown London 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product and outstanding customer service from start to finish, couldn’t do enough to help especially when i asked if we could do extra on the product.”

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Posted 3 years ago

“The bracelets I purchased for my daughters were beautiful and the customer service was great. I would definitely recommend Molly Brown.”

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Posted 3 years ago

“Very efficient service. Lovely bracelet for a christening gift.”

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Posted 3 years ago

“Quick delivery however the quality isn’t what I was expecting, it feels and looks cheap and unfortunately we will be having to buy another bangle somewhere else.”

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Posted 3 years ago

“Beautiful necklace, my daughter absolutely loved it! She wears it all the time. Great quality, lovely packaging, prompt delivery! Thank you so much!”

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Posted 3 years ago

“I ordered two baby bracelets. They were just as advertised and beautiful. Their customer service is awesome too. The product arrives in beautiful gift boxes. Class act all the way.”

Molly Brown London 5 star review on 11th January 2022

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Posted 3 years ago

“Great customer service. I made an enquiry by email and received a response within a day or so. Ordering was easy and delivery was quick.”

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Posted 3 years ago

“Luv luv luv these guys….. Brilliant products…”

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Posted 3 years ago

“I ordered a round locket for my 12 year old daughter. She was absolutely delighted with it! The locket is beautiful and made better by the two photos we have put in! It also comes beautifully packaged! Would highly recommend.”

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Posted 3 years ago

“I ordered two identical necklaces for Christmas gifts. Theses were delivered well in time for Christmas and put away. On Xmas day they were opened and one was found to be tarnished. Customer service proved to be less than helpful insisting that this is a natural phenomenon and would not offer any help, other than to recommend I should clean the tarnished one with an appropriate cloth, It was suggested that handling whilst packaging could have been a contributing factor but would not accept any responsibility for the tarnished item.The least I would have expected Molly Brown to have done in the spirit of good customer service would have been to offer a replacement or at least to have offered to have it cleaned. Failing to receive a satisfactory response from them will stop me from ordering anything else from them in the future and will not miss any opportunity to explain the poor service received.”

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Posted 3 years ago

Hi there, We are very disappointed to read this review. Molly Brown London is widely regarded as the leading, quality children's jewellery brand and we pride ourselves on the high quality jewellery in our collections. We do not send tarnished jewellery to customers, all jewellery is sent in perfect condition. However, we understand that in this instance, the jewellery had been stored and as with any sterling silver product, tarnishing may occur. It is completely natural for sterling silver or gold plated sterling silver to tarnish, when it has been stored for long periods. This is not a fault. This does not mean that the product is poor quality, the jewellery simply needs cleaning to restore it to its original beauty. We provide a Care Card with all purchases as well as information on how to care for sterling silver and gold vermeil jewellery in the Jewellery Care section of our website. We offered advice on how to clean and take care of your silver jewellery which we hope you found helpful. Kind regards, Caroline Molly Brown London

Posted 2 years ago

“The necklace is gorgeous - my 9 year old daughter loves it!”

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Posted 3 years ago

“Ordered the item last minute but it came on time, the presentation was lovely so didn’t have to wrap it myself. My grand daughter loves it.”

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Posted 3 years ago

“Excellent. From ordering to receiving everything was perfect. I ordered one evening and the very next morning I was notified of it's dispatch. Even though there was engraving. The necklace is beautiful and perfect for my 8 year old young lady. I would highly recommend.”

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Posted 3 years ago

“Very pleased with the Heirloom diamond bracelet I purchased. The diamond is lovely and sparkly and the chain although fine is strong.”

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Posted 3 years ago

“Beautiful product and beautifully presented”

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Posted 3 years ago

“Delighted with first diamond baby bangle excellent purchase looking forward to picking something for 1st birthday”

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Posted 3 years ago

“Lovely necklace. Granddaughter was thrilled. Nice clasp on a sturdy chain.”

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Posted 3 years ago

“Thank you for the beautifully engraved bangle for my granddaughter … excellent service”

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Posted 3 years ago

“Bought a necklace for my granddaughter. It arrived on time and looks lovely. Really pleased with the quality, and like other customers, the actual gift looks better than the photos”

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Posted 3 years ago

“Absolutely beautiful!”

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Posted 3 years ago

Molly Brown London is rated 4.8 based on 2,663 reviews