Mokee Reviews

Name: Mokee
Address: Suite 144, 8 Shepherd Market, London, City of Westminster
Rating: 4.81

4.8 Rating 1,002 Reviews

96 %

of reviewers recommend Mokee

4.8

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Mokee:

In its 10th year of operation, Mokee has become renowned for its expertise in manufacturing high-quality, modern nursery furniture and accessories specifically designed for babies and children. Having sold more than 30,000 cot beds, Mokee has brought happiness to babies all over the world. Our beds are exclusively produced in Europe, utilising wood sourced solely from European forests.

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Email:

tlc@mokee.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we ordered, Mokee had issues with their construction service and because of the heatwave, we had to wait almost 3 weeks. But the customer service handled it perfectly and offer us some sheet! So great cot and customer service: we are really happy !!”

Helpful Report

Posted 5 years ago

Dear Farah, Thank you for your lovely review and for choosing moKee! Once again, I am so sorry you had to wait longer than expected to receive the cot! That's wonderful to know our Team meet your expectations - we're always doing our best to provide the updated information and to help with any queries! Best wishes, Daria

Posted 5 years ago

“I can only review the delivery and the communication with customer service as I have not opened the box yet. But so far so good delivery very fast and also prompt communication from Mokee team.”

Helpful Report

Posted 5 years ago

Dear Michela, Thank you for your lovely review! Pleased to hear your experience has been very good so far and I hope all the products will meet your expectations too! Best wishes, Daria

Posted 5 years ago

“brilliant cot and goes lovely in the the babies room very sturdy and so easy to assemble great price couldn’t be more happier with your product !”

Helpful Report

Posted 5 years ago

Dear Daniel, Thank you for your review and for choosing moKee! It is wonderful to hear so many compliments about our product. I hope the baby is going to love it as much as you do! Best wishes, Daria

Posted 5 years ago

“All perfect”

Helpful Report

Posted 5 years ago

Dear Dorota, Thank you for your review! Pleased to know you had a perfect buying experience at moKee! Best wishes, Daria

Posted 5 years ago

“Great product”

Helpful Report

Posted 5 years ago

Thank you for your comment and for choosing moKee! Best wishes, Daria

Posted 5 years ago

“The shipping was unexpectedly delayed over 2 weeks and we were not initially informed about this. Thankfully, we had plenty of time for the crib to be delivered and their customer service handled the situation fabulously. By the time they could ship it I was out of town, so they delayed the shipment and added an extra crib sheet in the order.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for reviewing moKee and for choosing our brand. I am sorry your order has been delayed. I know it is a very special purchase in your life and our main goal is to provide wonderful products that will help you at getting ready for the baby's arrival. We have launched a few new features to keep our Customers updated about the order's status and to inform about all the next steps. I have also passed your kinds comments onto our Customer Service Team - thank you for appreciating their work! Best wishes, Daria

Posted 5 years ago

“Le lit et le tiroir que nous avons commandé n'est pas encore monté mais les finitions sont propres et paraissent de qualité. Le service client est vraiment à l'écoute et extrêmement réactif, ce qui est très agréable. Je recommande sans hésitation !”

Helpful Report

Posted 5 years ago

Bonjour Mel, Merci pour votre avis et vos mots très gentils envers notre Service Client. Nous sommes heureux d’apprendre que nos produits répondent à vos attentes en terme de qualité qui est au coeur de nos préoccupations. Restant à votre écoute, Magdalena

Posted 5 years ago

“Great communication throughout, speedy delivery, really easy assembly and quality products at affordable prices - couldn't recommend this highly enough”

Helpful Report

Posted 5 years ago

Dear Lauren, Thank you for sharing your review with us! That is wonderful to know you are so satisfied with your purchase. Your gladness is the biggest motivation for our Team! Best wishes, Daria

Posted 5 years ago

“Perfect customer service, reasonable prices! Delivery depends on the company, we were delivered by DPD, the changing mat was damaged, MoKee proposed to send us a new one for free as soon as possible. Great value! Thank you!”

Helpful Report

Posted 5 years ago

Dear Amel, Thank you for choosing moKee & for reviewing our brand! Once again, please, accept the greatest apologies because of the damaged changing mat that you received. All the products are exactly checked before the shipment and if anything arrives damaged, we always do our best to help as we know it is a very important time in your life and we would like to make sure you had an excellent buying experience. Best wishes, Daria

Posted 5 years ago

“Commande facile, livraison rapide, produit en bon état correspondant bien à ce qui était annoncé !”

Helpful Report

Posted 5 years ago

Bonjour, Merci pour votre commentaire. Nous sommes ravie d’apprendre que nos produits ont répondu à vos attentes en terme de livraison et qualité. Restant à votre écoute, Magdalena

Posted 5 years ago

“The cot is just lovely! The colour and quality is super! We love it. It is a great size; we live in London where space is usually limited in rooms, so the width is great. It took a little while longer to deliver, however we were regularly updated and it is well worth the wait. Great value for money, great product!”

Helpful Report

Posted 5 years ago

Dear Lee, Thank you for sharing your opinion with us and for choosing moKee products. I am incredibly happy we could help at creating your baby's area. We know the space is sometimes limited but it is possible to have a nice and useful nursery even if the room is not that big! Best wishes, Daria

Posted 5 years ago

“We absolutely love our wool nest. We wanted something modern and unique and that’s what we have found in this product. The quality is high and the design is flawless. I was surprised at how quickly it arrived too. Packaged well and easy to follow instructions. My only niggle is the mattress covers I ordered aren’t quite what I was expecting. They’re very practical but I worry that they’re not very soft for little buba. Overall I still give everything 10 out of 10. Absolutely lush.”

Helpful Report

Posted 5 years ago

Dear Charlotte, Thank you for such a lovely review and for sharing the picture! Your satisfaction is really priceless and I am more than happy to reach the positive comments about our product. I definitely agree the WoolNest is very original and stylish! Regarding the mattress covers, they are made of high-quality materials to provide the best sleep but we also offer different sheets to use along with the covers. Do not hesitate to contact us at tlc@mokee.eu and our Team will assist with any queries! Best wishes, Daria

Posted 5 years ago

“Bought the mokee mini gym, arrived quickly, was so easy to put together and so worth every penny to see the smile on my baby girls face when I lay her under it!”

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Posted 5 years ago

Dear Claire, Thank you for your review! The Mini Gym is an excellent choice as the playing accessory! Wishing you & your baby girl a lot of fun! Best regards, Daria

Posted 5 years ago

“Lit conforme à nos aux attentes. Très joli. Expédition et livraison très rapide, Équipe très réactive un bon point ! Je recommande votre site.”

Helpful Report

Posted 5 years ago

Bonjour Victor, Merci pour votre commentarie et vos recommendations. Vos mots nous touchent beaucoup ! Nous sommes ravi d’apprendre que nos produits répondent à vos attentes et que notre service client a été à la hauteur pour traiter rapidement votre dossier. Bien cordialement, Magdalena

Posted 5 years ago

“Beautifully made moses basket,looks absolutely stunning.”

Helpful Report

Posted 5 years ago

Dear Natalia, Thank you for such a kind review! That's wonderful that our WoolNest met your expectations! Best wishes, Daria

Posted 5 years ago

“Tres joli lit, parfait. Nous avons eu un souci sur le délai de livraison ils ont été très compréhensifs commerçants et réactifs. Je recommande !”

Helpful Report

Posted 5 years ago

Bonjour Virginie, Merci pour votre avis et votre compréhension en ce qui concerne l’expédition de votre commande. Nous avons fait de notre mieux afin de gérer votre dossier dans les meilleurs délais. Bien cordialement, Daria

Posted 5 years ago

“Le lit est conforme à nos aux attentes. Il est très joli . Équipe réactive à l’ écoute de nos questions leur communication : un point fort !”

Helpful Report

Posted 5 years ago

Bonjour Marie Christine, Merci d’avoir partagé votre expérience avec moKee. Nous sommes ravis d’apprendre que nos produits répondent à vos attentes et que vous êtes pleinement satisfaits de votre commande ainsi que de notre service client. Bien cordialement, Magdalena

Posted 5 years ago

“Le lit est très beau. Je suis satisfait de la qualité et de la communication pendant le suivi de livraison.”

Helpful Report

Posted 5 years ago

Bonjour Julien, Merci d’avoir partagé votre expérience avec moKee. Nous sommes ravis d’apprendre que nos produits répondent à vos attentes et que vous êtes pleinement satisfaits de votre commande ainsi que de notre service client. Bien cordialement, Magdalena

Posted 5 years ago

“Livraison tres rapide. Les lits sont super beaux. Jen suis ravie. Merci aussi pour la super communication.”

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Posted 5 years ago

Bonjour Elodie, Merci pour votre avis. Nous sommes heureux d’apprendre que nos produits répondent à vos attentes et que notre service client a été à la hauteur. Cordialement, Magdalena

Posted 5 years ago

“Products are great. Shame about delivery company (DPD). Waited in for delivery only to receive a text saying the item couldn't be delivered as no one was home. Had to collect from depot myself the following day”

Helpful Report

Posted 5 years ago

Dear Robert, Thank you for reviewing moKee! That's wonderful you are satisfied with the purchase and liked all the products. I am very sorry about any issues because of the delivery process. I have already reported it to DPD to avoid such situations in the future. If you ever choose our brand again, do not hesitate to get in touch at tlc@mokee.eu and we will be more than happy to help with any inconveniences. Best wishes, Daria

Posted 5 years ago

Mokee is rated 4.8 based on 1,002 reviews